Self-Service Rebooking Tool for IRROPS / cancellations removed?
#1
Original Poster
Join Date: Nov 2012
Location: BGI (ex-YYC, YYZ)
Programs: AC*G-E100K (once again)
Posts: 1,701
Self-Service Rebooking Tool for IRROPS / cancellations removed?
Did the self self-service rebooking tool for IRROPS get removed?
I don't see it online...anywhere!
All the guidance is to call Air Canada reservations. Yikes...
I don't see it online...anywhere!
All the guidance is to call Air Canada reservations. Yikes...
#2
Join Date: May 2014
Location: YYJ/YYT
Programs: AC 75K (*G), NEXUS
Posts: 652
Oof this can't be helping the long wait times. In the last 2 days I've spent over 4 hours on the phone with AC; I can't stop hearing the hold music in my head
#3
Original Poster
Join Date: Nov 2012
Location: BGI (ex-YYC, YYZ)
Programs: AC*G-E100K (once again)
Posts: 1,701
#4
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,617
I had the link to the re-booking tool saved somewhere. That page now redirects to the general IRROPs page with the advisory to call AC. So yes, it appears to have been removed. Just as we go in to winter with all the havoc that can cause...
#5
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
I wonder if it's because the airports haven't had their switch over to the new system yet.
#7
Original Poster
Join Date: Nov 2012
Location: BGI (ex-YYC, YYZ)
Programs: AC*G-E100K (once again)
Posts: 1,701
Let's see how they deal with the snowstorm tomorrow.
You would think they would ensure all the features are the same and functional, with no reduced functionality, before they switch over to a new system.
In my opinion this is very dumb as it's a critical system especially in Canada. Need to be able to rebook otherwise the call centres will be flooded.
You would think they would ensure all the features are the same and functional, with no reduced functionality, before they switch over to a new system.
In my opinion this is very dumb as it's a critical system especially in Canada. Need to be able to rebook otherwise the call centres will be flooded.
#8
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,085
#9
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
#10
Join Date: Sep 2014
Location: USA/Canada
Programs: UA Premier 1K, AC SE, Delta Platinum Medallion, Marriott Titanium
Posts: 448
1) Air Canada's phone app now official sucks
2) Air Canada has this new policy where you can't even be put on cold to speak to a customer service agent. It says that there are too many callers - try again later.
3) Air Canada's new software was recently updated 3-4 days ago (some amadeus thing) and the old system isn't interacting well with the new system. This is causing a plethora of problems.
Yikes!
2) Air Canada has this new policy where you can't even be put on cold to speak to a customer service agent. It says that there are too many callers - try again later.
3) Air Canada's new software was recently updated 3-4 days ago (some amadeus thing) and the old system isn't interacting well with the new system. This is causing a plethora of problems.
Yikes!
Last edited by MDFFlyer; Nov 30, 2019 at 11:15 pm
#11
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
You mean this currently 79-page thread https://www.flyertalk.com/forum/air-...madeus-79.html
.
#12
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,724
I used the website today to try and adjust two flights effected by the weather advisory for YUL/YOW/YYZ on 11 and 12 January
Fare bucket T - fare family Flex
Was able to the change the first one without any fees or additional fare within about 20 seconds, rebooked into same T inventory
Second PNR the flight availability showed I took the last T seat and now the website wanted to rebook 2nd pax into H class with both a penalty and additional fare
Fare bucket T - fare family Flex
Was able to the change the first one without any fees or additional fare within about 20 seconds, rebooked into same T inventory
Second PNR the flight availability showed I took the last T seat and now the website wanted to rebook 2nd pax into H class with both a penalty and additional fare
Last edited by ABG; Jan 10, 2020 at 1:04 pm
#13
Join Date: Jan 2009
Location: YOW
Programs: AC E75 / Marriott Titanium Elite
Posts: 951
It seems to want me to go in and change under manage my bookings, but of course says I can't change with a pending eupgrade request and I'm not able to cancel that either...frustrating!
#14
Join Date: Dec 2017
Location: YSJ
Programs: AC SE(w/*); NEXUS
Posts: 139
No online options for me
Same story for me: regular site and app greyed out/non-functional... Not sure if eUps played a role. Both flights cancelled on today's itinerary. Computer rebook for second (already) rebooked leg through YUL was YUL-YOW-YHZ-YSJ. Tomorrow. Went to Moncton instead. All changes required human intervention at YYC & YUL - friendly and efficient but nothing functional online anywhere. Just got an AC text that my rebooked YUL-YOW flight tomorrow morning will depart 3 hour late. I'm glad I'm writing this in my kitchen instead... Think they'll inadvertently credit the extra segments for the rebook?