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-   -   aeroplan broken? Can't book flights from Canada to US on AC planes (https://www.flyertalk.com/forum/air-canada-aeroplan/1996157-aeroplan-broken-cant-book-flights-canada-us-ac-planes.html)

coleworld Nov 21, 2019 8:12 am


Originally Posted by HiAperture (Post 31758050)
Anyone tried calling in to see if the phone agents can still book awards on AC metal?

Ive been trying to call in to add an infant to a booking. All day yesterday and today can’t even get put on hold...

”higher than normal call volume, so we can’t take your call, goodbye”

HiAperture Nov 21, 2019 8:24 am


Originally Posted by coleworld (Post 31761892)
Ive been trying to call in to add an infant to a booking. All day yesterday and today can’t even get put on hold...

”higher than normal call volume, so we can’t take your call, goodbye”

Thanks, I saw awards re-appeared on the site this morning but the one I wanted which had been available prior to the great migration was sadly gone.

Blackheath Nov 21, 2019 8:39 am


Originally Posted by HiAperture (Post 31761935)
Thanks, I saw awards re-appeared on the site this morning but the one I wanted which had been available prior to the great migration was sadly gone.

I've been monitoring at EF: AC awards (I and X) are still down. Zero.

HiAperture Nov 21, 2019 9:26 am


Originally Posted by Blackheath (Post 31761985)
I've been monitoring at EF: AC awards (I and X) are still down. Zero.

I was looking at routes out of YVR back to Florida. back on monday there was one seat in J available on the 789 service to EWR this Saturday. Aeroplan searches are now showing AC options again for me on that route, but not that flight any more. United still shows no AC results at all, so clearly things are not back to normal.

ericw Nov 21, 2019 10:53 am

The AC inventory got loaded back around 11pm ET last night - at least for the few routes that I was monitoring.
Same availability and same problematic search results, e.g. the same flight available for standalone YTZ-YUL fixed award but no for YTZ-YUL-IST.

AC flights are definitely still down for UA.com

Points Poppa Nov 21, 2019 11:50 am


Originally Posted by ericw (Post 31762559)
The AC inventory got loaded back around 11pm ET last night - at least for the few routes that I was monitoring.
Same availability and same problematic search results, e.g. the same flight available for standalone YTZ-YUL fixed award but no for YTZ-YUL-IST.

AC flights are definitely still down for UA.com

They are available on ANA, who seem to thankfully still not be charging AC YQ.

HiAperture Nov 21, 2019 1:39 pm

AC flights seem to be back on United now as well.

ericw Nov 21, 2019 3:07 pm


Originally Posted by HiAperture (Post 31763166)
AC flights seem to be back on United now as well.

Yes! now...only if I can get connected to someone at AP call centre.
having been trying every hour since yesterday...I cannot even be put on hold as an AP noob. :mad:

b8b Nov 24, 2019 10:25 am

I can't seem to do international searches, from mobile device or laptop I'm getting this:
Your requested itinerary cannot be booked at this time, please try again. If the problem persists, please call the aeroplan.com website support centre at 1-866-689-8080

kthpence Nov 24, 2019 12:43 pm


Originally Posted by b8b (Post 31771874)
I can't seem to do international searches, from mobile device or laptop I'm getting this:
Your requested itinerary cannot be booked at this time, please try again. If the problem persists, please call the aeroplan.com website support centre at 1-866-689-8080

Having the same error here ... have tried on Chrome, Incognito, Safari and none of them have worked. Pretty frustrating especially as I'm trying to book an available J award that is usually hard to find.


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