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aeroplan broken? Can't book flights from Canada to US on AC planes

aeroplan broken? Can't book flights from Canada to US on AC planes

Old Nov 19, 2019, 1:30 pm
  #1  
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Join Date: Sep 2010
Posts: 417
aeroplan broken? Can't book flights from Canada to US on AC planes

I've been trying to make a booking from YUL or YYZ to a few airports in the US and I'm only getting united flights... Any Ideas?
tilhas is offline  
Old Nov 19, 2019, 1:32 pm
  #2  
 
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,352
Do you know if there is AE availability on the AC flights?
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Old Nov 19, 2019, 1:49 pm
  #3  
 
Join Date: Nov 2019
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AC/Aeroplan are in the midst of a massive system migration today and tomorrow so their systems are down until then.
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Old Nov 19, 2019, 1:51 pm
  #4  
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Originally Posted by bjan4614
AC/Aeroplan are in the midst of a massive system migration today and tomorrow so their systems are down until then.
You're off by a day. They're back up already.
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Old Nov 19, 2019, 1:55 pm
  #5  
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Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
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Well, maybe not so much.

I was able to login to Aeroplan.

This was the message when I clicked to view Manage Your Bookings




And while I was able to select cities and dates, the page gives this


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Old Nov 19, 2019, 2:00 pm
  #6  
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Fine, but that's not "the Amadeus migration".
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Old Nov 19, 2019, 2:02 pm
  #7  
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Originally Posted by canadiancow
Fine, but that's not "the Amadeus migration".
Right, but OP's subject line was "aeroplan broken?..."
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Old Nov 19, 2019, 2:07 pm
  #8  
 
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,352
Originally Posted by 24left
Right, but OP's subject line was "aeroplan broken?..."
Because it's only returning UA flights, not AC flight.

They weren't complaining about pages not loading on the website.

It's possible that award inventory hasn't been loaded back yet.

Last edited by ChrisA330; Nov 19, 2019 at 2:12 pm
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Old Nov 19, 2019, 2:57 pm
  #9  
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Posts: 44,186
I just did a few quick searches, but I'm only seeing a little bit of non-IKK on AC metal.
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Old Nov 19, 2019, 4:06 pm
  #10  
 
Join Date: Jun 2018
Programs: AA PPro
Posts: 631
Around mid day today AC award flights were back up on Aeroplan and United, but I noticed in the last few minutes they all disappeared again.
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Old Nov 19, 2019, 4:29 pm
  #11  
 
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott Gold, Hilton Diamond, IHG Plat
Posts: 677
Originally Posted by HiAperture
Around mid day today AC award flights were back up on Aeroplan and United, but I noticed in the last few minutes they all disappeared again.
noticed the same.

in the middle of booking something YYZ-YUL connecting to TK and then it all disappeared.
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Old Nov 20, 2019, 5:35 am
  #12  
 
Join Date: Jun 2018
Programs: AA PPro
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Still not seeing AC awards this morning.
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Old Nov 20, 2019, 7:40 am
  #13  
 
Join Date: Aug 2019
Posts: 123
Aeroplan is showing AC premium economy (class N) awards but still no economy and business inventory...
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Old Nov 20, 2019, 8:57 am
  #14  
 
Join Date: Jun 2008
Location: YYC, Canada
Programs: AC 35k
Posts: 1,883
Yup, I see the same. Award availability is borked.
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Old Nov 20, 2019, 9:09 am
  #15  
 
Join Date: Jun 2018
Programs: AA PPro
Posts: 631
Anyone tried calling in to see if the phone agents can still book awards on AC metal?
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