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-   -   aeroplan broken? Can't book flights from Canada to US on AC planes (https://www.flyertalk.com/forum/air-canada-aeroplan/1996157-aeroplan-broken-cant-book-flights-canada-us-ac-planes.html)

tilhas Nov 19, 2019 1:30 pm

aeroplan broken? Can't book flights from Canada to US on AC planes
 
I've been trying to make a booking from YUL or YYZ to a few airports in the US and I'm only getting united flights... Any Ideas?

ChrisA330 Nov 19, 2019 1:32 pm

Do you know if there is AE availability on the AC flights?

bjan4614 Nov 19, 2019 1:49 pm

AC/Aeroplan are in the midst of a massive system migration today and tomorrow so their systems are down until then.

canadiancow Nov 19, 2019 1:51 pm


Originally Posted by bjan4614 (Post 31755225)
AC/Aeroplan are in the midst of a massive system migration today and tomorrow so their systems are down until then.

You're off by a day. They're back up already.

24left Nov 19, 2019 1:55 pm

Well, maybe not so much.

I was able to login to Aeroplan.

This was the message when I clicked to view Manage Your Bookings

https://cimg9.ibsrv.net/gimg/www.fly...fcc5c22203.png


And while I was able to select cities and dates, the page gives this


https://cimg2.ibsrv.net/gimg/www.fly...26d84e7ee9.png

canadiancow Nov 19, 2019 2:00 pm

Fine, but that's not "the Amadeus migration".

24left Nov 19, 2019 2:02 pm


Originally Posted by canadiancow (Post 31755262)
Fine, but that's not "the Amadeus migration".

Right, but OP's subject line was "aeroplan broken?..."

ChrisA330 Nov 19, 2019 2:07 pm


Originally Posted by 24left (Post 31755272)
Right, but OP's subject line was "aeroplan broken?..."

Because it's only returning UA flights, not AC flight.

They weren't complaining about pages not loading on the website.

It's possible that award inventory hasn't been loaded back yet.

canadiancow Nov 19, 2019 2:57 pm

I just did a few quick searches, but I'm only seeing a little bit of non-IKK on AC metal.

HiAperture Nov 19, 2019 4:06 pm

Around mid day today AC award flights were back up on Aeroplan and United, but I noticed in the last few minutes they all disappeared again.

ericw Nov 19, 2019 4:29 pm


Originally Posted by HiAperture (Post 31755693)
Around mid day today AC award flights were back up on Aeroplan and United, but I noticed in the last few minutes they all disappeared again.

noticed the same.

in the middle of booking something YYZ-YUL connecting to TK and then it all disappeared.

HiAperture Nov 20, 2019 5:35 am

Still not seeing AC awards this morning.

noobynoob Nov 20, 2019 7:40 am

Aeroplan is showing AC premium economy (class N) awards but still no economy and business inventory...

YXUFlyboy Nov 20, 2019 8:57 am

Yup, I see the same. Award availability is borked.

HiAperture Nov 20, 2019 9:09 am

Anyone tried calling in to see if the phone agents can still book awards on AC metal?


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