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The Newly Redesigned Air Canada Mobile App (Fall 2019)

The Newly Redesigned Air Canada Mobile App (Fall 2019)

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Old Dec 28, 19, 7:59 am   -   Wikipost
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Old Dec 28, 19, 10:48 am
  #391  
 
Join Date: Jun 2017
Location: YYC
Programs: Air Canada Elite 50K (Star Alliance Gold)
Posts: 12
New Air Canada App and AC Flight Pass App

Mostly just a rant, but I’m wondering if anyone else is as disappointed in the new AC app as I am? I mean seriously, who designed this load of crap? Everything is counterintuitive, and straight up stupid. Good grief, I’m logged into the app and I need to enter the booking reference number to check in? Seriously? The Boarding Pass section is buried under the “More” menu - when it is probably the most used portion of the app. Just a complete waste. The old app sucked, this sucks more.

And then there’s the flight pass App - I don’t know how many of you use this piece of trash, but the graphics and overall design looks like it was done as a Junior High School Project for extra credit.

End of Rant.
Bucko911 is offline  
Old Dec 28, 19, 11:47 am
  #392  
 
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,641
I agree with you on the Air Canada app (minus the check-in, at T-24 a nice little blue check-in button shows on on your booking reference on the default page).

The Flight Pass app, however (which is not new, it's existed like it is for years), I frikkin love. No fancy graphic, no overabundance of features, no bullS, just a straight-up book a flight right now in 3-4 clicks and you're done start to finish in 30 seconds. LOVE IT. Simple, easy, quick, and when you're booking 12-16 flights a week it's exactly what I want.
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Sean Peever is offline  
Old Jan 13, 20, 6:45 pm
  #393  
 
Join Date: Dec 2007
Location: Canada
Posts: 1,105
Sorry, I have to ask.......I mentioned before the app is useless but I just want to make sure I am not missing something?

Right now I have two flights and the ONLY thing that shows up are the flight times under the trips area. I hit the date and the flight times show up. That is it............Is there ANYTHING else that should be showing up or does it improve closer to the flight and how soon.

The old one I could at least see the seat selection; Type of plane; Upgrades etc., etc., Right now there is no use whatsoever to use the app? It does nothing other than tell me the date and flight times. What am I missing here?

I used to be able to bid on upgrades also on the old one - here there is no such option. How is all of this beneficial to Air Canada?
Bravada04 is offline  
Old Jan 13, 20, 8:07 pm
  #394  
Original Poster
 
Join Date: Feb 2018
Location: YYT
Programs: AC P25K, WS Rewards, DL SkyMiles, UA MP, Priority Pass, AMEX MR, NEXUS, H-Honors, M-Bonvoy
Posts: 857
Been over a month now and still no Altitude card in the mobile app for iOS users. Not very good...
codfather is offline  
Old Jan 13, 20, 8:11 pm
  #395  
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Join Date: Sep 2012
Location: SFO
Programs: AC S100K, Accor Gold, Bonvoy Gold, HH Diamond
Posts: 32,173
Originally Posted by codfather View Post
Been over a month now and still no Altitude card in the mobile app for iOS users. Not very good...
Switch to the better platform
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canadiancow is online now  
Old Jan 13, 20, 9:17 pm
  #396  
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE100K, WS Gold, BA Silver, Marriott Titanium, Accor/Hilton/Radisson/NH Gold
Posts: 7,400
So, I had the option to download 5.1.2 or whatever it was a while ago, didn't download it initially, then it went away from the Play Store and just showed me as being up to date with 5.0.3.

Now 5.1.6 is available. I'll download it and see whether anything works better.
Adam Smith is offline  
Old Jan 13, 20, 9:22 pm
  #397  
 
Join Date: Nov 2005
Location: YYJ
Posts: 1,748
Originally Posted by Bravada04 View Post
Sorry, I have to ask.......I mentioned before the app is useless but I just want to make sure I am not missing something?

Right now I have two flights and the ONLY thing that shows up are the flight times under the trips area. I hit the date and the flight times show up. That is it............Is there ANYTHING else that should be showing up or does it improve closer to the flight and how soon.

The old one I could at least see the seat selection; Type of plane; Upgrades etc., etc., Right now there is no use whatsoever to use the app? It does nothing other than tell me the date and flight times. What am I missing here?

I used to be able to bid on upgrades also on the old one - here there is no such option. How is all of this beneficial to Air Canada?
A screenshot might help...

Is there a 'Flight Status' icon on the bottom? 2nd from the left? That's what I used more this last trip, but there were some other icons as well.

Dr. PITUK
painintheuk is offline  
Old Jan 13, 20, 10:08 pm
  #398  
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Join Date: Sep 2012
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Programs: AC S100K, Accor Gold, Bonvoy Gold, HH Diamond
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Originally Posted by Adam Smith View Post
So, I had the option to download 5.1.2 or whatever it was a while ago, didn't download it initially, then it went away from the Play Store and just showed me as being up to date with 5.0.3.

Now 5.1.6 is available. I'll download it and see whether anything works better.
Huh. I have 5.1.2, and I see the latest as being 5.0.3
canadiancow is online now  
Old Jan 13, 20, 11:43 pm
  #399  
 
Join Date: Apr 2011
Location: YYC
Programs: AC E50K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 309
Originally Posted by codfather View Post
Been over a month now and still no Altitude card in the mobile app for iOS users. Not very good...
iOS version 5.1.6 was available tonight. Updated and the digital Altitude card is back.

From https://apps.apple.com/ca/app/air-canada/id326459697

What’s New

Version History
Jan 14, 2020 Version 5.1.6
Version 5.1 brings back some favourite features, and includes several enhancements and bug fixes. Thank you for your patience and support.


NEW

• We've reintroduced the Altitude Digital Card. In addition to viewing the card in the 'Aeroplan' tab, your priority contacts are also now available from the 'Customer support' section.

• NEXUS card is back. Save your NEXUS information to your saved traveler profile, and have it automatically added to your check-in to/from the United States.


FIXED

• Resolved an issue which prevented the 'Check-in' button from appearing on the 'Trips' tab. The button should now appear when check-in opens, and disappear once everyone is checked-in or check-in closes.

• Addressed an issue which prevented access to the 'Boarding Pass' directly from 'Trips' for some customers. The boarding pass is now available right from the 'Trips' tab, at the bottom of the screen.

• We also tidied up a bunch of bugs to improve the performance and stability of the app.


IMPROVED

• Improved the reliability of bookings automatically retrieved by Aeroplan. This should resolve the issue of bookings disappearing, and also allows for redemption bookings to be automatically retrieved and saved.

• Customers without a booking saved in the app can now use their Aeroplan number to check in from the 'More' tab. Your booking and boarding pass will be saved automatically after check-in.


Thank you for your feedback and comments on our v5.0 release. Enable automatic updates, or check back often as we update the app regularly with new features, enhancements, and bug fixes.


Do you have a suggestion or idea? Did you see a bug or something that isn't working correctly? You can reach us through the 'Customer support' section on the More tab.




YYC traveler is offline  
Old Jan 14, 20, 12:57 am
  #400  
 
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,546
• NEXUS card is back. Save your NEXUS information to your saved traveler profile, and have it automatically added to your check-in to/from the United States.
Does anyone feel secure doing this? I wouldn’t, even if the app worked properly.
Sopwith is online now  
Old Jan 14, 20, 2:00 am
  #401  
 
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,790
Originally Posted by Sopwith View Post
Does anyone feel secure doing this? I wouldn’t, even if the app worked properly.
Aside from the bare minimum like address and phone number, I have nothing else saved with my AC profile. Heck, I don't even trust them to handle that information with care.
YYT82 is offline  
Old Jan 14, 20, 5:39 am
  #402  
 
Join Date: Dec 2007
Location: Canada
Posts: 1,105
Yes, I do have a flight status icon. When I open that up it says "Upcoming or subscribed flights will automatically appear here with their flight status when the time is right"?

I have two trips on my app - First one departing on Feb.06 and one further out. Should the Feb. 06 one be at least showing?
Bravada04 is offline  
Old Jan 14, 20, 7:03 am
  #403  
 
Join Date: Aug 2015
Location: YYZ
Programs: AC SE; SPG Plat
Posts: 377
Originally Posted by Bravada04 View Post
Yes, I do have a flight status icon. When I open that up it says "Upcoming or subscribed flights will automatically appear here with their flight status when the time is right"?

I have two trips on my app - First one departing on Feb.06 and one further out. Should the Feb. 06 one be at least showing?
Way too early. I'm not sure how close to departure it will show, possibly two days before departure.
PB53x11 is offline  
Old Jan 14, 20, 7:07 am
  #404  
 
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,206
Originally Posted by Sopwith View Post
Does anyone feel secure doing this?
Yes.

Do you have any sort of social media account? Do you online bank? Do you buy anything online? Do ever you use a browser that is not in "incognito" mode? Do you use strong passwords for everything online? Have you ever used an online dating site? Have you ever used Google to search for something? Do you have a smart phone? I could go on. You probably get my point.
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ridefar is offline  
Old Jan 14, 20, 7:15 am
  #405  
 
Join Date: Jan 2019
Location: YYZ, LGA, LAX, PVG & CDG
Programs: AC E50K, Shangri-La Diamond, Bonvoy Platinum, IHG Diamond, & NEXUS
Posts: 48
Its all in the system. Would you rather show your NEXUS card to the check-in agent every time going to the States?
Swiftler is offline  

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