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The Newly Redesigned Air Canada Mobile App (Fall 2019)

The Newly Redesigned Air Canada Mobile App (Fall 2019)

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Old Dec 28, 19, 7:59 am   -   Wikipost
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Old Nov 30, 19, 12:15 pm
  #316  
 
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,790
Originally Posted by Adam Smith View Post
Is the new app more prone to lying about the cause of delays, or is that the same as before?

Mechanical issue with an engine delayed us this morning, but this is what the app says...

It's a feature, not a bug.
YYT82 is offline  
Old Nov 30, 19, 12:26 pm
  #317  
 
Join Date: Apr 2011
Location: YYC
Programs: AC E50K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 306
Originally Posted by Adam Smith View Post
Is the new app more prone to lying about the cause of delays, or is that the same as before?

Mechanical issue with an engine delayed us this morning, but this is what the app says...

Experienced the same issue last weekend, pilot indicated delay was problem with flight computer and app said weather delay.
YYC traveler is offline  
Old Nov 30, 19, 12:32 pm
  #318  
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE100K, WS Gold, BA Silver, Marriott Titanium, Accor/Hilton/Radisson/NH Gold
Posts: 7,387
The app just crashed while I was trying to write feedback through the feedback function! Priceless! 🤣
douglasr and yyckerr like this.
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Old Nov 30, 19, 3:36 pm
  #319  
 
Join Date: May 2014
Posts: 299

So there is an update (5.0.3)
for this abomination of an app. I downloaded it and see no obvious improvements..definately no seat info.
Genetk44 is offline  
Old Nov 30, 19, 7:13 pm
  #320  
 
Join Date: Aug 2012
Programs: AC Altitude E75K (*G), NEXUS
Posts: 4,338
App update still cannot retrieve a PNR or the boarding pass obtained (via web OLCI) on that PNR.
PNR shows in FP app, but cannot check in or get boarding pass on FP app.
Not sure it's strictly a FP problem because app DOES have a future FP booking (on the same FP) but the one it has was booked and loaded into the app under the old PNR pre-Amadeus cutover. It updated the PNR and stayed.
Pretty unhelpful.
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flyquiet is offline  
Old Nov 30, 19, 7:55 pm
  #321  
 
Join Date: Feb 2019
Location: YYZ
Programs: AC, Marriott
Posts: 405
Originally Posted by Genetk44 View Post
So there is an update (5.0.3) for this abomination of an app. I downloaded it and see no obvious improvements..definately no seat info.
I'm happy they appear to be trying to sort out the features they have already released before adding more to the app.
TechnoTourist is offline  
Old Nov 30, 19, 9:45 pm
  #322  
 
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 550
Originally Posted by flyquiet View Post
App update still cannot retrieve a PNR or the boarding pass obtained (via web OLCI) on that PNR.
PNR shows in FP app, but cannot check in or get boarding pass on FP app.
Not sure it's strictly a FP problem because app DOES have a future FP booking (on the same FP) but the one it has was booked and loaded into the app under the old PNR pre-Amadeus cutover. It updated the PNR and stayed.
Pretty unhelpful.
Have same problem for flights booked 2 days ago no boarding pass on app available because it says cannot find pnr
traacs is offline  
Old Dec 1, 19, 8:20 am
  #323  
 
Join Date: Aug 2012
Programs: AC Altitude E75K (*G), NEXUS
Posts: 4,338
Now today, it can't access flight status. I figured, okay, it doesn't know I am on the flight but I can still view the flight status, inbound a/c etc. Nope.
"well, that's embarrassing".
Nice to see them being all folksy about bugs, but I'd rather it worked and stayed working.
jasdou likes this.
flyquiet is offline  
Old Dec 2, 19, 9:14 am
  #324  
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE100K, WS Gold, BA Silver, Marriott Titanium, Accor/Hilton/Radisson/NH Gold
Posts: 7,387
I'm trying to look up flight status by route between YYZ and YUL today. Even though I keep selecting that I only want YYZ and not YTO, it keeps giving me both YYZ and YTZ flights in the results
Adam Smith is offline  
Old Dec 2, 19, 5:34 pm
  #325  
 
Join Date: Dec 2007
Location: Canada
Posts: 1,105
Air Canada App

Sorry if this has already been asked but I did a quick search and am looking for a quick answer. I can't seem to find anywhere on the new App to be able to see the seat selection and choose if so desired?
Bravada04 is offline  
Old Dec 2, 19, 5:46 pm
  #326  
FlyerTalk Evangelist
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, Global Entry/Nexus, APEC..
Posts: 17,043
Originally Posted by Bravada04 View Post
Sorry if this has already been asked but I did a quick search and am looking for a quick answer. I can't seem to find anywhere on the new App to be able to see the seat selection and choose if so desired?

@Bravada04

just a fyi

The Newly Redesigned Air Canada Mobile App (Fall 2019)

And some posters have reported no seat maps available
24left is offline  
Old Dec 2, 19, 6:08 pm
  #327  
 
Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 2,142
The new app sells PY on a 320, canít buy Latitude or J flexible.

And for entertainment read the reviews on the app store.
songsc is offline  
Old Dec 2, 19, 6:33 pm
  #328  
FlyerTalk Evangelist
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, Global Entry/Nexus, APEC..
Posts: 17,043
Originally Posted by 24left View Post
One of mine booked prior to migration and which was there with new PNR just after migration, evaporated after upgrades were done by AC.

Cannot add booking to app. At all. Obviously still shows on AC Manage Bookings - but booking is locked (you know, no changes can be made and so on). All very amusing. Wonder who broke AC?

For fun, tried again. Same result with both new PNR and old one.

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Old Dec 2, 19, 6:39 pm
  #329  
 
Join Date: Dec 2007
Location: Canada
Posts: 1,105
Thank You! Hopefully they are changing things because this is a severe downgrade from the old one...…...and that one was bad!

It shows me next to nothing on my upcoming flights...

Just curious when you say "some posters" - is it hit and miss as in some people can see / choose their seats and some cannot?
Bravada04 is offline  
Old Dec 2, 19, 6:51 pm
  #330  
 
Join Date: Apr 2011
Location: YYC
Programs: AC E50K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 306
Apparently I posted as moderators we’re moving things around. The new app is feature deficient at best and a major regression at worse. BTW congratulations on 1000 posts.
24left likes this.
YYC traveler is offline  

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