Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

The Newly Redesigned Air Canada Mobile App (Fall 2019)

The Newly Redesigned Air Canada Mobile App (Fall 2019)

    Hide Wikipost
Old Dec 28, 19, 7:59 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: codfather
Wiki Link

Print Wikipost

Old Nov 25, 19, 5:47 pm
  #256  
Suspended
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, Accor Gold, Bonvoy Gold, HH Diamond
Posts: 32,198
That really has nothing to do with the app, any more than running out of Coke Zero has to do with the app.
canadiancow is offline  
Old Nov 25, 19, 5:52 pm
  #257  
 
Join Date: Dec 2015
Location: YHZ, YYZ, TPA and sometimes MBJ
Programs: AC SE100K, AC .875MM, Marriott Gold, Hertz something or other, Sandals Sapphire, etc
Posts: 740
App just logged me out. When I logged back in, no reservations. Tried logging out and logging back in, close the app and open again. Even tried CTRL-ALT-DELETE (but couldn’t find those keys on my phone!!)
Yhztraveller is offline  
Old Nov 25, 19, 5:57 pm
  #258  
 
Join Date: Aug 2017
Location: YXU/YHZ
Programs: AC SE100k 1MM, HHD
Posts: 17
Originally Posted by Yhztraveller View Post
App just logged me out. When I logged back in, no reservations. Tried logging out and logging back in, close the app and open again. Even tried CTRL-ALT-DELETE (but couldn’t find those keys on my phone!!)
Same experience standing at gate here in YYZ. Seems to have lost next 6 trips I had entered. Signing-in again did not resurrect them. Boarding pass held in Apple wallet so doesn't slow down boarding tonight's flight.
c3m5frssvt is offline  
Old Nov 25, 19, 6:05 pm
  #259  
 
Join Date: Dec 2006
Location: YEG
Programs: AC SE, Hertz 5*, Avis P+, Acc Plat, HY Exp, HH Gold, BonV Titanium
Posts: 3,786
I've not really read this thread up to now, but IMHO this app is terrible, and it has very little to do with the Amadeus transition, although there have been a few issues that I likely wouldn't have noticed if not for the Amadeus transition.

I do like that it "tries" to bring in booking data from multiple booking channels. I have a mix of TA-booked flights, flight pass flights and AC.com flights - the app didn't consistently bring everything in though despite my Aeroplan number on the reservations.

OLCI is terrible. I've now tried checking in for 4 different flights. Only once did a little button appear in my booking screen to take me directly to the check-in screen. The other times you need to enter the booking reference, which is cumbersome as you need to copy/paste the data from your reservation into the check-in screen. Also, before if you checked into a flight's status you could hit a button and be taken to the check-in screen, but no longer.

I think my biggest issue (so far) is that the only method to check-in on the App is via booking reference. You cannot simply enter your name and Aeroplan number to check-in. It wouldn't be a big deal if the main booking page would actually brought all the reservations automatically, but it doesn't.
YEG USER is offline  
Old Nov 25, 19, 6:07 pm
  #260  
FlyerTalk Evangelist
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, Global Entry/Nexus, APEC..
Posts: 17,134
Same here, LOLLLLLLLL

When I go to open the App, I get this message. ok....




Then this

I see it has a spectacular 1.4 rating





And then this

NO UPCOMING TRIPS

Since migration, BTW, my trips have been evaporating. 4 appeared with new PNRs just after migration. Then 1 Aeroplan trip disappeared, then a second one, now the paid trips are gone.

I say we laugh. And I'll grab some chocolate for the show.






EDIT TO ADD: while getting some chocolate, 1 paid trip re-appeared
.
24left is offline  
Old Nov 25, 19, 6:17 pm
  #261  
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: YYC
Posts: 22,298
Originally Posted by canadiancow View Post
That really has nothing to do with the app, any more than running out of Coke Zero has to do with the app.
Indeed. Seems to me many of the problems experience with the app stem from stuff AC systems feed to the app. Up to yesterday, for instance, for many flights, equipment was very screwed up. Today, same version of the app, they have been corrected.
Stranger is online now  
Old Nov 25, 19, 6:20 pm
  #262  
FlyerTalk Evangelist
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, Global Entry/Nexus, APEC..
Posts: 17,134
Oooooh, new feature

AC wants us to tell them what we think about their app. lol


24left is offline  
Old Nov 25, 19, 6:56 pm
  #263  
 
Join Date: Dec 2015
Location: YHZ, YYZ, TPA and sometimes MBJ
Programs: AC SE100K, AC .875MM, Marriott Gold, Hertz something or other, Sandals Sapphire, etc
Posts: 740
And, its back.... reservations reappeared
Yhztraveller is offline  
Old Nov 25, 19, 7:20 pm
  #264  
FlyerTalk Evangelist
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, Global Entry/Nexus, APEC..
Posts: 17,134
Originally Posted by Yhztraveller View Post
And, its back.... reservations reappeared
Since you mentioned offline that you restarted your phone, I did the same. No difference. Missing trip still missing. And app will not accept either the old PNR or the new one for that missing trip. That trip was also upgraded manually so I wonder if whatever they did affected the ability for it to appear in the app.

Yes, I'm sure all those here with better tech skills than me will claim all is well in the AC app universe.

All I know is immediately post-migraiton, app showed multiple trips with the new PNRs. And I know the missing trip is fine as it is clearly viewable in AC Manage Bookings.
24left is offline  
Old Nov 25, 19, 7:21 pm
  #265  
 
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 550
Originally Posted by Yhztraveller View Post
And, its back.... reservations reappeared
No flights other than a June 2020 flight stays and or comes back
entered 8 pnrs earlier today all gone again except for June 2020
traacs is offline  
Old Nov 25, 19, 7:40 pm
  #266  
 
Join Date: Sep 2010
Posts: 344
This app is PURE TRASH. I wish I could UPGRADE to the old one.
Adam Smith likes this.
tilhas is offline  
Old Nov 25, 19, 10:57 pm
  #267  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (Wave as you fly over)
Programs: AC*SE100K, wood level status in various other programs
Posts: 3,075
Originally Posted by 24left View Post
Since you mentioned offline that you restarted your phone, I did the same. No difference. Missing trip still missing. And app will not accept either the old PNR or the new one for that missing trip. That trip was also upgraded manually so I wonder if whatever they did affected the ability for it to appear in the app.

Yes, I'm sure all those here with better tech skills than me will claim all is well in the AC app universe.

All I know is immediately post-migraiton, app showed multiple trips with the new PNRs. And I know the missing trip is fine as it is clearly viewable in AC Manage Bookings.
Even stranger, the same AC app on the same OS using the same AE number (for me) shows a different number of flights on my personal versus my business phone.

Just plain weird.
Adam Smith likes this.
Bohemian1 is online now  
Old Nov 26, 19, 12:28 pm
  #268  
 
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 3,969
One data point. I had some changes made to a flight by AC (not me)

I did get a push notification that my PNR had changed. It does not say what the change is...just that it was changed.

Old app never did that
canadiancow likes this.
lcohen999 is offline  
Old Nov 26, 19, 7:21 pm
  #269  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (Wave as you fly over)
Programs: AC*SE100K, wood level status in various other programs
Posts: 3,075
A minor thing, but saw this on Sunday:



So what happened to the 6 people ahead of "NIJ, S." in Business Class?

I don't recall it looking like this in the old app.
Bohemian1 is online now  
Old Nov 26, 19, 7:36 pm
  #270  
Original Poster
 
Join Date: Feb 2018
Location: YYT
Programs: AC P25K, WS Rewards, DL SkyMiles, UA MP, Priority Pass, AMEX MR, NEXUS, H-Honors, M-Bonvoy
Posts: 953
My big complaint is the lack of detail when you click on an upcoming flight! The old app used to show you more information than you needed, but the new one shows absolutely nothing besides your name and the date of travel.

What is the likelihood this is fixed (added) in a future update? Like the app seems very barebone right now...
codfather is offline  

Thread Tools
Search this Thread
Search Engine: