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-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   The Newly Redesigned Air Canada Mobile App (Fall 2019) (https://www.flyertalk.com/forum/air-canada-aeroplan/1993153-newly-redesigned-air-canada-mobile-app-fall-2019-a.html)

Shareholder Nov 24, 19 10:28 am

The new app is total CRAP! How did it ever get past the Beta stage? Aeroplan link doesn't work properly, can't access my account. The overall graphic design is non-existent. Seems to be no "home" page. Others are pathetic. Nothing related to Altitude. Who signed off on this atrocious disaster?!

Adam Smith Nov 24, 19 10:44 am

This whole cell phone number thing is ridiculous. I've deleted the app, restarted my phone, updated my number again at Aeroplan, etc, and the app still won't pick up that my cell phone number now has the country code added. So I can't book flights with the app unless I fill out all of my information manually, rather than using my saved profile. Incredible, even by AC standards.


Originally Posted by 24left (Post 31769946)
Also, why would someone want to add trips? Are these bookings made elsewhere?

Let's say you make a booking for yourself out of your spouse's Aeroplan account. That booking won't show up in your profile in the app.

The app is (or at least used to be) good at finding bookings that had AC metal and your Aeroplan number attached, although I've had a couple that it wouldn't pick up.

Or if you have an AC flight booked with another FFP on it because you want to credit to UA, for example, the app won't pick that up either.

So, plenty of reasons :)


One of the things that would have been useful perhaps is knowing the device, computer, OS, iOS and browser people are using when they are having problems. Or, the IT experts here may say that this information is not relevant. Still, I wonder...
Since this thread is about the app, computer and browsers are irrelevant, and I'm not sure Android vs iOS really makes a difference :)

24left Nov 24, 19 10:53 am


Originally Posted by Adam Smith (Post 31771747)
This whole cell phone number thing is ridiculous. I've deleted the app, restarted my phone, updated my number again at Aeroplan, etc, and the app still won't pick up that my cell phone number now has the country code added. So I can't book flights with the app unless I fill out all of my information manually, rather than using my saved profile. Incredible, even by AC standards......

I despise the phone number nonsense and while I understand the general need to have it if someone wants to call you, AC is like many other companies and government orgs (DHS TTP) insist on having a phone number on your profile. Fine. However, not only is there no consideration on their part that some people do not want their phone numbers linked to things like 2FA codes (SIM swapping might be a tiny reason), these same organizations don't understand that not everyone has a 10 digit number and that it starts with country code +1. IMHO.


Originally Posted by Adam Smith (Post 31771747)
.....Since this thread is about the app, computer and browsers are irrelevant, and I'm not sure Android vs iOS really makes a difference :)

I added the comment about devices, browsers and various OS/iOS at the bottom of my post because there was nowhere else to put it other than the Amadeus thread and it applies to both issues - AC website, Amadeus migration, new app.....

When so many here post that they can't see their trips in the app, or they have to add them manually (even if AC 014 and all AC metal), or the app won't let them check in, my automatic inclination is to understand what they are using and if certain devices, OS, iOS and versions are a pattern in AC things not working - aside for the usual AC things not working.

rankourabu Nov 24, 19 10:57 am

So I ve just installed the AC app for the first time. How do you people put up with this lack of functionality compared to other airline apps - not a single trip is displayed correctly, I have A319s flying TATL, and then nearly had a heart attack when I saw this:

https://cimg2.ibsrv.net/gimg/www.fly...e52b033c0c.png

24left Nov 24, 19 10:58 am


Originally Posted by rankourabu (Post 31771790)
So I ve just installed the AC app for the first time. How do you people put up with this lack of functionality compared to other airline apps - not a single trip is displayed correctly, I have A319s flying TATL, and then nearly had a heart attack when I saw this:

https://cimg2.ibsrv.net/gimg/www.fly...e52b033c0c.png


Pfffft. Scroll upthread. Others are flying to MUC on a Dash 8-300.

And the TK = Rouge thing often pops up because of the flight numbers being similar to rouge fight numbers. Caused a few other heart attacks along the way. I have it on one of my bookings. Mostly amusing since I know better.

24left Nov 24, 19 11:11 am


Originally Posted by Rundosrun (Post 31769889)
It keeps deleting the bookings I add....

Up until this morning, bookings both paid AC and Aeroplan, all appeared in my app. You guys all made me look and poof! the Aeroplan booking is now missing. I click the button +Add existing reservations and the result is, reservation does not add. And that includes logging out and back in again.

Such a fun activity. Forget about my fun looking for where AC is parking MAX birds, now I have to look for where AC parked my missing trips.

Wait.... now the Aeroplan booking is showing but a paid trip is missing and it the app won't accept either the old or the new PNR.

Bohemian1 Nov 24, 19 12:08 pm

I tripped across this in the iOS app:

https://cimg8.ibsrv.net/gimg/www.fly...debe38fd6c.png


As someone who is both a Canadian and a longtime part of our software industry, I'm embarrassed to have this associated with the fine men and women I have the privilege of working with. There's nothing to be proud of here.

Genetk44 Nov 24, 19 12:15 pm


Originally Posted by Adam Smith (Post 31771747)
This whole cell phone number thing is ridiculous. I've deleted the app, restarted my phone, updated my number again at Aeroplan, etc, and the app still won't pick up that my cell phone number now has the country code added. So I can't book flights with the app unless I fill out all of my information manually, rather than using my saved profile. Incredible, even by AC standards.



Let's say you make a booking for yourself out of your spouse's Aeroplan account. That booking won't show up in your profile in the app.

The app is (or at least used to be) good at finding bookings that had AC metal and your Aeroplan number attached, although I've had a couple that it wouldn't pick up.

Or if you have an AC flight booked with another FFP on it because you want to credit to UA, for example, the app won't pick that up either.

So, plenty of reasons :)



Since this thread is about the app, computer and browsers are irrelevant, and I'm not sure Android vs iOS really makes a difference :)

I had the same issue with the phne number not being picked-up by the app when I added it via my AP account.....then I redid my number via my profile on the AC webpage and then the app picked it up.....bizarre. Plus I actually have a couple of friends who donít even own cell phones...so now they are screwed out of being able to use the app....not that there is much you can actually use this new abomination for.

Genetk44 Nov 24, 19 3:23 pm

Since one of the major complaints about the new/upgraded app that I have seen both here and in other forums is the complete lack of seat maps and ability to see how the seat occupancy is before buying a ticket I decided to run a test.
I just used the app to purchase a full-fare economy return trip YUL-FLL-YUL next month. Everything was pretty smooth and reasonably fast although I did have to re-enter my complete payment, billing address, home phone number and email address info (nothing migrated from the previous app). Seat selection only became available after completion of all of the reservation and payment and it still took a couple of minutes because you can’t access the seat selection menu until your reservation with PNR migrates into the “Trips” section of the app. The word “ Change” appears beside the trip/pnr number and you click on that to access the seat selection. When you click on the Change button it migrates you out of the app to the AC mobile site where you can choose your seats,upgrade,make changes to your reservation etc. once you make any changes or seat selection you are prompted to hit the “ Done” button and your sent back to the app...were a pop-up informs/confirms you of the changes made to that particular reservation. Seems kind of redundant to me...might as well just make your reservations on the regular AC site ...then you avoid the back and forth...and best of all...at the AC site you can actually see the available seat selection before having to make the whole reservation and paying for it. I’m really not seeing the point or any real benefit to the app anymore.

Genetk44 Nov 24, 19 3:28 pm

Oh...I did use the app to cancel the reservation. I will say that the system was fast...the email confirming the initial reservation with itinerary and full details, the email confirming my seat selection and the third email confirming the reservation cancellation with the full refund amount confirmed in it all arrived in my inbox within a minute or two of each step being completed by me.

flyquiet Nov 24, 19 4:37 pm

WHY can I see the booking in the app, but all I can do is SEE it?
I touch it and it shows my name and number. I have to touch it again and it shows the flight number and times.
That is ALL
Nothing intuitive about where check-in is. Guess "More" and there it is.
Want to check in? I have to type the darned PNR in again. WHY can check-in not be ON the flight screen - is that not the most obvious thing one would want to do with a flight? The only things you can do on the flight display screen are "change" and "remove" (presumably just from the app, not cancel the booking).
Oh, and the clipboard to copy the PNR and then paste it on the More tab? I still have to input my name, which is the same as it is on the other tab, so ...
And then just for good measure "Sorry, something went wrong! An error occurred that we didn't quite expect. System Currently Unavailable (RetrievePNR -501) We've been automatically notified, and hope to address this issue shortly."
Not a fan.

ridefar Nov 24, 19 4:40 pm


Originally Posted by flyquiet (Post 31772713)
WHY can I see the booking in the app, but all I can do is SEE it?
I touch it and it shows my name and number. I have to touch it again and it shows the flight number and times.
That is ALL
Nothing intuitive about where check-in is. Guess "More" and there it is.
Want to check in? I have to type the darned PNR in again. WHY can check-in not be ON the flight screen - is that not the most obvious thing one would want to do with a flight? The only things you can do on the flight display screen are "change" and "remove" (presumably just from the app, not cancel the booking).
Not a fan.

Not that I disagree with your assessment of the quality of the app, but "check in" does automatically appear on either "trips" or "flight status" when you hit t-24 on the iPhone app.

flyquiet Nov 24, 19 4:41 pm

Well it is 5:40 pm and my departure is 12:50 tomorrow and I am not seeing the check in automatically or otherwise.
I see different on the flight status (a picture of the plane!) but no check in option.


Edited to add, when I used web check in on laptop, the Flight Pass site had a different PNR than the app pulled up. Checked in on web.

AND while the mobile boarding pass received by email was successfully imported into Apple Wallet, it will not add to my app unless I repeat the app check-in process.

Edit another update, even using the other PNR, the app still burps up the same error.

Genetk44 Nov 24, 19 6:13 pm

“remove” just removes the booking from the app...it does not actually cancel it.

24left Nov 24, 19 6:26 pm


Originally Posted by 24left (Post 31771832)
Up until this morning, bookings both paid AC and Aeroplan, all appeared in my app. You guys all made me look and poof! the Aeroplan booking is now missing. I click the button +Add existing reservations and the result is, reservation does not add. And that includes logging out and back in again.

Such a fun activity. Forget about my fun looking for where AC is parking MAX birds, now I have to look for where AC parked my missing trips.

Wait.... now the Aeroplan booking is showing but a paid trip is missing and it the app won't accept either the old or the new PNR.


LOL

https://cimg0.ibsrv.net/gimg/www.fly...71fe85607b.png


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