Experience Dealing with Compliance? - Mom's Caregiver Stranded
Oct 11, 2019, 9:16 am
#31
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The problem lies in not empowering an available supervisor to reverse seemingly valid anti-fraud measures. Sometimes it may be that a fraud investigation takes time and that may be a hardship, but that is a lot different than the situation where it is clear that there is no fraud, but there is no on duty person who can override the system, e.g. the 24-hour "token".
AC / AP has access to all manner of information which it can use to verify legitimacy, including the requirement that "suspicious" tickets be guaranteed with a credit card to release them.
AC / AP has access to all manner of information which it can use to verify legitimacy, including the requirement that "suspicious" tickets be guaranteed with a credit card to release them.
Oct 11, 2019, 7:45 pm
#32
Join Date: Apr 2008
Programs: Aeroplan 25K, Marriott Plat
Posts: 343
Although the question remains, how was it hacked? If one answers to phishing e-mails asking for AE number and password, then surely Aeroplan is not to blame. If the failure is on the Aeroplan side then they should take responsibility. Anyway, in the end, it's important to know where/how the thing happened.
In my case, I used the same password for aeroplan as for another site that got hacked. With my email and the common password they were able to get into my account. They email bombed me (a bot signed me up for thousands of mailing lists) so that I wouldn't get/see the booking confirmations. I would have had no idea if they hadn't called me. They caught the unusual activity since it was all short time frame inter-Asia travel.
I still get random newsletters and such, a year and a half later, even though I've unsubscribed to everything that comes.
Oct 14, 2019, 10:35 am
#33
Original Poster
Join Date: Oct 2005
Location: YEG/SFO
Programs: AC, UA, HH, MR, and the other usual suspects
Posts: 360
actually Aeroplan does a pretty good job at handling reimbursements and compensation points that is considered reasonable.
also they are pretty flexible with adjusting flights, opening up seats if something went wrong w the reservation. I’m surprised they made Op pay more and book from inventory.
also they are pretty flexible with adjusting flights, opening up seats if something went wrong w the reservation. I’m surprised they made Op pay more and book from inventory.
The non stop on day 3 was on United and heavily booked in coach - I asked if they could get it, but was told that it was "sold out" (there were seats available at about $1500 US one way on United.com) and since the Air Canada flight had Aeroplan seats, that I needed to take that. The extra $ was for the taxes and fees going through YVR. Also, at this point it was in the afternoon on the day of the flight (had to wait that 24 hours) and we were scrambling to see if they could get to the airport for an AC SFO-YVR that was leaving in a few hours.
Right now, the return booking isn't on my Aeroplan "Your Bookings" screen - it's disappeared! So, I'm off to call Aeroplan again and make certain nothing has happened. It may be because the return in on United and is now in their control (the SFO-YVR was also on United, finally), but I really don't want another day of flight surprise.
Last edited by dibby; Oct 14, 2019 at 10:36 am Reason: adding a detail