Aeroplan United Ticket and Itinerary Problems
Oct 5, 19, 3:17 pm
#1
Original Poster
Join Date: Dec 2011
Location: East or West
Posts: 341
Aeroplan United Ticket and Itinerary Problems
My Aeroplan award booking includes a United segment (along with OZ and TG), and after the ticket was changed and reissued by Aeroplan, the United website now shows multiple segments from both itineraries with both the old and new ticket numbers. Aeroplan shows the correct itinerary and ticket number, as do TG and OZ. UA says the UA portion looks fine, but the overall reservation has problems and to call Aeroplan if I want. Aeroplan says to call United and that the reservation has no problems. TG and OZ say looks good on their end.
I've talked to Aeroplan about 4 times in the 2 days, calling every 30 minutes throughout the entire day, usually getting hung up on due to "unusually high call volumes" and maybe about 10% of the time getting into the French queue to wait 45 minutes. I'm really hoping not to have to call back... so has anyone had this experience before with United showing wrong segments on other airlines and been fine? Hoping maybe just a UA IT issue and everything is actually fine.
I've talked to Aeroplan about 4 times in the 2 days, calling every 30 minutes throughout the entire day, usually getting hung up on due to "unusually high call volumes" and maybe about 10% of the time getting into the French queue to wait 45 minutes. I'm really hoping not to have to call back... so has anyone had this experience before with United showing wrong segments on other airlines and been fine? Hoping maybe just a UA IT issue and everything is actually fine.
Oct 5, 19, 3:46 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit, HH Diamond, Hyatt Glob, Accor Gold, UA Silver
Posts: 34,749
I've had this exact issue, and I just asked a competent UA agent to remove all the old segments from the PNR.
I don't think it actually would have made a difference, but it made me more comfortable.
Aeroplan can't do anything because it's fine on their end.
I don't think it actually would have made a difference, but it made me more comfortable.
Aeroplan can't do anything because it's fine on their end.
Oct 5, 19, 4:17 pm
#3
A FlyerTalk Posting Legend
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 49,467
AP's sole concern is that you hold a valid e-ticket and reservation for each segment of your itinerary.
If there are more than that, it is between you and the operating carrier(s).
If there are more than that, it is between you and the operating carrier(s).
Oct 6, 19, 11:40 am
#4
Original Poster
Join Date: Dec 2011
Location: East or West
Posts: 341
Thanks for the replies. Any idea what to ask for exactly? I've now talked to 4 UA agents who all say there is no way to remove the old segments, including a couple checking with their support and supervisors who say nothing can be done. The e-ticket receipt includes obviously wrong statements such as "OZ211" "operated by THAI AIRWAYS INTERNATIONAL."
Oct 6, 19, 1:45 pm
#5
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,395
Originally Posted by canadiancow
I don't think it actually would have made a difference, [...]
Aeroplan can't do anything because it's fine on their end.
Aeroplan can't do anything because it's fine on their end.
Remember, the only things that matter are:
- Your eTicket has all the correct flights
- The master PNR has all the correct flights (in this case AE, but could be a TA or an Airline, whoever made the booking)
- Each operating airline sees the eTicket
- Each operating airline has a reservation with the segment they are operating
Everything else doesn't matter.
