sofasurfer

Just been trying to link up Mrs Sofasurfer's Amex and Aeroplan accounts (although I was fairly sure we had done this some time ago - although I'm not 100% sure).

Getting the following message:

I'm slightly confused... she's had both her Amex MR and Aeroplan accounts for years. There is a points balance on the Aeroplan account (we need to top it up to make a booking). Reading the notification, are we supposed to just create a brand new Aeroplan account to enable points transfer? What about the existing one (which I think she'd prefer not to lose, had it for years, etc). Apologies if I'm missing something glaringly obvious.

I'm concerned that we may end up missing out on the seats in question. Am I right in thinking that I could book the tickets (for her and Little Miss Sofasurfer) on my aeroplan account (assuming I can do a points transfer from my amex account... again, can't recall if/when I last did that, but can try and check later). It won't make a difference if I'm not flying with them, right? (I'm 95% sure this is OK, pretty sure I've done it for other programs, can't recall if I have done so for AP).

Thanks in advance for any help (and bearing with the embarrassing n00b-eqsue question! I'm kind of rusty).

asovse1

It may be residual to the Aeroplan log-in upgrades that were performed recently. What happens when you scroll down from the transfer points page (where you see this notification) and try to enroll/add another account?

Under "Section 1. Account Info" on the left side of the screen, you would see if you've ever linked your wife's MR account with Aeroplan (green polygon). Ignore the yellow highlights (though I did see the same error you got where the orange banner currently is!)




In my opinion (and beware that this is an educated guess), to summarize the wording on the notification you're receiving it would be:

1. If you never had an Aeroplan account, this screen could create a new account for you on the spot
2. Right now Amex isn't offering that, do it on Aeroplan.com instead
3. Then come back here and link it to Amex MR

To add on to the discussion, I'm having trouble with Step (3) in recent days.

I've been trying the last two weeks to add an Aeroplan account to also do an MR transfer. Doing so (clicking the link in the green polygon above) had always failed and resulted in this error:

...as you see above. Not having had time to call in recently, I would just keep coming back every few days and attempt to add the Aeroplan account so that it might work.

Sorry my response didn't really provide help, but just wanted to let you know you're not the only one with MR transfer issues recently.

sofasurfer

Thanks, @asovse1 - I think you may be on to something re. the Aeroplan update issues.

Reassuring to know that it's not just me having MR transfer issues, but frustrating to see availability dry up before my eyes due to being unable to transfer points across and pull the trigger :/

bankerflyer

Any recent data points on this issue? i anticipate a transfer in the next few days but only if there is little or no possibility of the transfer getting hung up in the ether.

thanks.

Admiral Ackbar

I think they mean the capacity to create a new account via the amex transfer portal is disabled or that is how I read it

I set up a new amex with my existing AE account 2 days ago and transfer was quasi-instant as usual.

bankerflyer

thanks. must work on my reading comprehension.