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Is there a way to talk to a human being without the PIN?

Is there a way to talk to a human being without the PIN?

Old Sep 22, 19, 8:57 am
  #1  
Original Poster
 
Join Date: Dec 2011
Location: SFO
Programs: AA EXP, Hyatt Glob, MR Plat, HH Diamond, IHG Amb
Posts: 353
Is there a way to talk to a human being without the PIN?

I haven't used Aeroplan in a couple of years and turns out that implemented this inane PIN call center scheme meanwhile. Tried to reach call center, turns out my PIN is locked. Entering the identifying information (directly from my profile page) over the phone does not work. Trying to update the PIN online does not work either. In addition their website is buggy as hell.
I am at my wits' end with this. Is there a way around this to talk to a human being?
andreiz is offline  
Old Sep 22, 19, 12:33 pm
  #2  
 
Join Date: Feb 2018
Location: St. John's (YYT)
Programs: AMEX MR, Aeroplan, UA Mileage Plus, Priority Pass
Posts: 261
Maybe try emailing Aeroplan or sending them a message on FB/Twitter detailing your situation.
codfather is offline  
Old Sep 23, 19, 12:15 pm
  #3  
 
Join Date: Feb 2017
Location: Travel Hacking Frat House
Programs: Anything with juicy sweet spots for churners
Posts: 55
Enter your Aeroplan number, but at the PIN/passcode prompt, press * (star) to reset your passcode. It will ask you to answer some verification questions, but don't answer to anything, just wait for the phone robot to give up and it will transfer you to an agent. Useful when you are not elite but want to jump the phone wait lines using an SE's Aeroplan number

Last edited by CardMaster; Sep 23, 19 at 12:29 pm
CardMaster is offline  

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