Aeroplan and Website Update for September 10, 2019
Oct 27, 2019, 9:32 am
#121
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
AC 2FA gone?
I went through all kinds of problems with this when they implemented a month ago on the Air Canada Web site, to such a degree that my phone number disappeared, and I could only do via email. A real pain.
For the last while though, it's completely gone from my account and MrsITAG
Did they give up? Others dealing with this?
For the last while though, it's completely gone from my account and MrsITAG
Did they give up? Others dealing with this?
Oct 27, 2019, 9:34 am
#122
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I went through all kinds of problems with this when they implemented a month ago on the Air Canada Web site, to such a degree that my phone number disappeared, and I could only do via email. A real pain.
For the last while though, it's completely gone from my account and MrsITAG
Did they give up? Others dealing with this?
For the last while though, it's completely gone from my account and MrsITAG
Did they give up? Others dealing with this?
Oct 27, 2019, 10:18 am
#124
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,768
I've also not been getting bothered by 2FA recently. Perhaps they received a large amount of complaints. I can only speak for myself, but I wrote in to complain about being asked for it nearly every single bloody time. I only got some canned response explaining how wonderful 2FA was and telling me I could learn more on their website, but if enough people wrote in, maybe they scrapped it or dialled it back significantly.
Oct 27, 2019, 11:05 am
#126
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Hmmmmm. Just two of AC's other minor issues.
AC issues with Leap year
Autumn time change and Air Canada App
Oct 27, 2019, 2:45 pm
#127
Join Date: Jul 2019
Location: YFC
Programs: Air Canada/Aeroplan E50K, Mariott Gold Elite, Hotels.com Gold, Best Western Diamond Select,
Posts: 288
Probably because they had a terrible implementation - by the time you got the 2fa token via sms or email (both horrible ways of doing 2fa, but better than nothing) half the time your JWT token would expire, making you need a new code, rinse repeat.
Oct 27, 2019, 3:14 pm
#128
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
Notification re evidence of suspicious login activity
We received an email a short while ago stating that:
"While Aeroplan systems have not been compromised and your Aeroplan miles if any, are unaffected, we have however, seen some evidence of suspicious login activity with credentials stolen from various external privacy breaches unrelated to Air Canada or Aeroplan. Rest assured, your Aeroplan account was not accessed.
To keep your Aeroplan account and personal data secure, we require you to reset your password. Your privacy and protection of your data are extremely important to us, which is why we’re requiring you to change your password."
However the first attempt to change the password on the subject account (which had not been updated recently) resulted in a page time-out, and now "the service is temporarily unavailable". The email is not clear as to whether this is specifically directed at this one account, or is a general notification.
Anyone else receive this - or had success in dealing with it?
"While Aeroplan systems have not been compromised and your Aeroplan miles if any, are unaffected, we have however, seen some evidence of suspicious login activity with credentials stolen from various external privacy breaches unrelated to Air Canada or Aeroplan. Rest assured, your Aeroplan account was not accessed.
To keep your Aeroplan account and personal data secure, we require you to reset your password. Your privacy and protection of your data are extremely important to us, which is why we’re requiring you to change your password."
However the first attempt to change the password on the subject account (which had not been updated recently) resulted in a page time-out, and now "the service is temporarily unavailable". The email is not clear as to whether this is specifically directed at this one account, or is a general notification.
Anyone else receive this - or had success in dealing with it?
Oct 27, 2019, 4:03 pm
#129
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
We received an email a short while ago stating that:
"While Aeroplan systems have not been compromised and your Aeroplan miles if any, are unaffected, we have however, seen some evidence of suspicious login activity with credentials stolen from various external privacy breaches unrelated to Air Canada or Aeroplan. Rest assured, your Aeroplan account was not accessed.
To keep your Aeroplan account and personal data secure, we require you to reset your password. Your privacy and protection of your data are extremely important to us, which is why we’re requiring you to change your password."
However the first attempt to change the password on the subject account (which had not been updated recently) resulted in a page time-out, and now "the service is temporarily unavailable". The email is not clear as to whether this is specifically directed at this one account, or is a general notification.
Anyone else receive this - or had success in dealing with it?
"While Aeroplan systems have not been compromised and your Aeroplan miles if any, are unaffected, we have however, seen some evidence of suspicious login activity with credentials stolen from various external privacy breaches unrelated to Air Canada or Aeroplan. Rest assured, your Aeroplan account was not accessed.
To keep your Aeroplan account and personal data secure, we require you to reset your password. Your privacy and protection of your data are extremely important to us, which is why we’re requiring you to change your password."
However the first attempt to change the password on the subject account (which had not been updated recently) resulted in a page time-out, and now "the service is temporarily unavailable". The email is not clear as to whether this is specifically directed at this one account, or is a general notification.
Anyone else receive this - or had success in dealing with it?
I posted this the other day so ... maybe they have an issue
Source thread post 120: Aeroplan and Website Update for September 10, 2019
Oct 27, 2019, 7:11 pm
#130
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
Oct 27, 2019, 7:22 pm
#131
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Thanks to 24left for pointing this out on the 2FA issues thread. But since we received one of these emails today, trying to follow the instructions has proved pointless - the website has been either "unavailable" or times out. And now it's saying that there have been too many attempts to change the password and to call in. Can't win.
Right, because with AC/Aeroplan, telling a customer there may be a problem, perhaps letting them know a possible solution, is VERY different from something that actually works. And sorry to hear of your hassles.
.
Oct 28, 2019, 8:25 am
#132
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
@fin 645
Right, because with AC/Aeroplan, telling a customer there may be a problem, perhaps letting them know a possible solution, is VERY different from something that actually works. And sorry to hear of your hassles.
.
Right, because with AC/Aeroplan, telling a customer there may be a problem, perhaps letting them know a possible solution, is VERY different from something that actually works. And sorry to hear of your hassles.
.
Oct 28, 2019, 3:55 pm
#133
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,229
Talk about a Catch 22. In trying to follow the emailed instructions to change the password, and still getting the message that there have been too many attempts online and to phone, calling results in the "we're getting too many calls and cannot talk to you - hang up and call later" message. What a farce.
Oct 28, 2019, 6:16 pm
#134
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
After 24 hours of occasional and futile attempts to update the password, I tried the link in the email and voila, it all worked easily. But why all the aggravation??
Oct 28, 2019, 6:42 pm
#135
Join Date: Jan 2004
Posts: 155
Aeroplan website and call centre unavailable
When attempting to book on the Aeroplan website:
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Via the call centre: 1-800 line drops call immediately without answering. 514 number has a recording that they are unable to accept calls due to higher than normal call volume.
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Via the call centre: 1-800 line drops call immediately without answering. 514 number has a recording that they are unable to accept calls due to higher than normal call volume.