MLL improvement wishlist
Sep 6, 2019, 8:07 am
#2
Original Poster
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,568
- Enforced quiet areas
- Better, local, beer selection
- Generally: would prefer local, unique food, over some global standard
- YYZ: Roof patios. Maybe with 15' high glass wall for FOD mitigation
- Stairs. Or at least not special, MLL grade elevators that are stupid slow
Sep 6, 2019, 8:24 am
#3
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
Agree with everything you said.
The other thing I would add is size. I remember when I was in SYD and MEL at the Qantas domestic lounges a while back, and when I walked in I was completely floored; there the place was busy, but it was so huge it didn't feel packed. Given my experience with AC there was no comparison. There is no reason that hubs (YYZ and YUL especially) should have to feel so crowded even if they are busy; either right-size the space, reduce access, or open more options to thin the MLL crowd (think YYZ Intl, post Signature Suite, maybe the new Cafe and MLL express will help in YYZ Dom/TB).
The other thing I would add is size. I remember when I was in SYD and MEL at the Qantas domestic lounges a while back, and when I walked in I was completely floored; there the place was busy, but it was so huge it didn't feel packed. Given my experience with AC there was no comparison. There is no reason that hubs (YYZ and YUL especially) should have to feel so crowded even if they are busy; either right-size the space, reduce access, or open more options to thin the MLL crowd (think YYZ Intl, post Signature Suite, maybe the new Cafe and MLL express will help in YYZ Dom/TB).
Sep 6, 2019, 9:18 am
#4
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, MR Titanium, IHG Gold, National Exec
Posts: 3,841
Built-in power outlets in the tables between chairs
Stairs at YYZ
Kicking out 35Ks
If we had those, I could deal with the battered furniture, lack of seating, bad food, and mediocre drink.
Stairs at YYZ
Kicking out 35Ks
If we had those, I could deal with the battered furniture, lack of seating, bad food, and mediocre drink.
Sep 6, 2019, 9:23 am
#5
Join Date: Aug 2019
Location: Montreal & Nashville
Programs: Aeroplan SE100K, Accor Platinum, Bonvoy Titanium Elite, BW Diamond, Hertz President's Circle
Posts: 391
even though it's my first year with continuous access to lounges and first time above E35K, I agree with restricting to *G/E50K+ access
and give (more?) vouchers to P25K and E35K
and give (more?) vouchers to P25K and E35K
Sep 6, 2019, 10:36 am
#7
Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,099
+1. Also having some hot snacks throughout the day would be great. Imagine flying YHZ-YYZ-YVR in the morning, how many breakfast would you have in MLL and onboard, before having lunch?
Sep 6, 2019, 11:25 am
#9
Join Date: Oct 2008
Location: YYC, LAX/SMO
Programs: AC S100K, HH Silver
Posts: 91
Spiced rum would be a step in the right direction, for sure. However, I would take it a couple steps further and ask for better quality rum in general, starting with some Appletons or some other Caribbean goodness that is a little higher up on the shelf.
Sep 6, 2019, 2:18 pm
#10
Join Date: Jan 2013
Location: YYC
Programs: AC-E50K, *G, WS-Gold, Nexus, HH-Diamond, Marriott-Gold, Hertz-PC
Posts: 182
Self-serve kiosks to scan your BP to allow admittance. Fairly certain several lounges in the EU have this, from memory. Waiting in line just to have an agent scan you in is a poor use of their time and mine. Desk agents should be there if needed, but how necessary is it to have them manually scan everyone’s BP?
Sep 6, 2019, 2:36 pm
#11
Join Date: Oct 2008
Location: YYC, LAX/SMO
Programs: AC S100K, HH Silver
Posts: 91
Self-serve kiosks to scan your BP to allow admittance. Fairly certain several lounges in the EU have this, from memory. Waiting in line just to have an agent scan you in is a poor use of their time and mine. Desk agents should be there if needed, but how necessary is it to have them manually scan everyone’s BP?
Not sure how this would work with lounge guest passes though.
Sep 6, 2019, 3:41 pm
#12
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
Sep 6, 2019, 4:21 pm
#14
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,721
Serve breakfast until lunch starts and lunch until dinner starts, as done in many other lounges. The food-less afternoons are ridiculous.
Ahm, and yes, make the food that is served edible.