Air Canada AOG
Aug 22, 2019, 4:02 pm
#1
Original Poster
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,184
Air Canada AOG
A friend of mine was coming to a family function from EWR to YQM on AC via YOW. His flight to YOW got cancelled due to technical. AC put him on the flight on UA direct flight from EWR to YHZ. However is flight was delayed and his connection from YHZ to YQM was missed. Since the next flight was YHZ to YQM was the next day, he could not wait and hence he took a taxi to YQM where he had a car.
Is there anything he can do to claim the taxi fare at least from Air Canada? It is all on Air Canada and one ticket.
Is there anything he can do to claim the taxi fare at least from Air Canada? It is all on Air Canada and one ticket.
Aug 22, 2019, 4:25 pm
#2
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,568
After the fact? Expect a fight. AC has cheaper solutions than a taxi.
Did he ask and then just take his expensive solution over a hotel or bus tic to? Or not ask and take it?
.
Did he ask and then just take his expensive solution over a hotel or bus tic to? Or not ask and take it?
.
Aug 22, 2019, 4:46 pm
#3
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
What's that, a 2.5 hour cab ride? I hope it was a fabulous family function.
Surely a car could have been rented for less? Or a bus?
There is no possible way AC is going to pay out on this.
Surely a car could have been rented for less? Or a bus?
There is no possible way AC is going to pay out on this.
Aug 22, 2019, 5:01 pm
#5
Original Poster
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,184
He could not get a rent a car as all were booked he says. There is no bus at all and no trains either. This is about a 3 hour drive most of the time. Yes it was important as it was only for 3 days including 2 days of traveling.
Aug 22, 2019, 5:38 pm
#7
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Aug 23, 2019, 4:55 am
#9
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
I guess the problem is that the last flight and last bus to Moncton leave around 16:30.
But if their were no rentals available at the airport then why not go in to Halifax proper to get a rental? It would surely be cheaper than a taxi.
I guess the biggest problem is not leaving any leeway for travel interruptions before an important family function/meeting.
But if their were no rentals available at the airport then why not go in to Halifax proper to get a rental? It would surely be cheaper than a taxi.
I guess the biggest problem is not leaving any leeway for travel interruptions before an important family function/meeting.
Aug 23, 2019, 7:16 am
#11
Original Poster
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,184
Thank you all very much. Yes if he had told me his route earlier on I would have advised not to take the route as Halifax to Moncton has just two flights per day. You miss the later on and you are stuck in Halifax till the next morning. I will be seeing him today and getting more details as to what happened in Halifax with AC. I have had these kinds of experiences with AC too and been hung out to dry on my own at Halfax with flight cancellations. He is not very familiar with flying so do not know how to deal with these kinds of situations at all.
Aug 24, 2019, 12:10 pm
#14
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
What's the "Canadian Transport Agency" going to do?
His first step should be Air Canada. They will likely provide some form of compensation for the forced overnight, but unless pre-approved I wouldn't expect a refund of the taxi fare. That was a choice the traveller made.
His first step should be Air Canada. They will likely provide some form of compensation for the forced overnight, but unless pre-approved I wouldn't expect a refund of the taxi fare. That was a choice the traveller made.