I don’t think it’s beyond the realms of possibility that both sides are technically telling the truth and yet a seemingly minor detail is omitted

”I can’t return to my assigned seat because someone else is sitting in it, you ....ing idiot*” or words to that effect

i’m sure we’ve all thought it when dealing with a surly employee. The secret is to keep it in your head rather than verbalising it

does this warrant a ban? Hard to say, but I suppose you can’t really say you won’t tolerate abuse of your staff members and also do nothing

Quite

so often I read these kind of stories in the press and on here and feel that some de escalation perhaps was in order (potentially on both sides, potentially on one or the other side). Seemingly a skill set that is decreasing unfortunately

nb I don’t have a horse in the air canada race at all so not taking a side

I'm curious how this started. It sounds like FAs were ordering people on board to change seats so that some family could sit together, which to me is inappropriate unless there's a small child sitting alone without an adult from the family. It's not necessary that the entire family have seats together, nor that spouses sit together or parents with older teen (and beyond) offspring. I'd resist moving too, especially being asked to do it several times and without a GA giving me a new boarding pass for the *officially* reassigned seat. For all we know, the passengers who were booted had paid extra or booked especially early to secure better seats for themselves.

BTW I'd love to be able to avoid any future dealings with people who use the F bomb (if this happened here) toward me at work, but it doesn't happen, nor does the government perform mandatory searches of members of the public to prevent them from bringing weapons (or bottles of water) to my workplace. If FAs are on board for my safety, they shouldn't be such snowflakes.

Totally agree- would make my job very cruisey

however, having been on the wrong end of an assault in a “zero tolerance of assaults on staff” workplace, where the police wouldn’t even investigate and my workplace kindly sent me a huge bill for medical expenses, I suppose i’m glad of the occasional workplace actually doing “zero tolerance”


(equally while annoying I can see why the ban is delivered in a legal letter- I suspect that’s a requirement or at least good practice. However I can’t see any reason it wouldn’t be followed up fairly promptly with either a phone call, email or in person “you’re barred/get out of my pub!”, Peggy Mitchell-style)