CBC Article - Mom, daughter kicked off Air Canada plane, not told they're banned
Aug 22, 2019, 6:57 am
#181
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and with regards to selling the second ticket, I cannot recall the last time that an airline or an OTA failed to ask for my passport information when buying an international ticket. The timing of whether this gets to Air Canada of course is in question, but again AC security should be on the alert for a re-purchase given the presumed ban, which unless in writing is anyone’s guess if it’s real.
Aug 22, 2019, 9:20 am
#182
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EC 261 does make accommodation for banned passengers, but Air Canada will have to have demonstrated in writing the passenger was informed before they purchased the ticket for the second flight.
this does not appear to be the case, which is why I side with the passengers at least on the second leg… If Air Canada has a legitimate reason for banning these passengers all power to them.
We only know the passengers claimed AC had not notified them. Which might just mean that they were not aware of a notification. As fsr as I know the only contact information airlines have when you book is what to enter in the system, i.e. contact phone and/or e-mail. Credit card requires billing address but it appears for safety reasos they no longer store credit card info. So, if these folks either had no cell phone service while overseas, or did not check e-mail, they would not have been aware of a ban even if AC had notified them.
Aug 22, 2019, 9:38 am
#183
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We only know the passengers claimed AC had not notified them. Which might just mean that they were not aware of a notification. As fsr as I know the only contact information airlines have when you book is what to enter in the system, i.e. contact phone and/or e-mail. Credit card requires billing address but it appears for safety reasos they no longer store credit card info. So, if these folks either had no cell phone service while overseas, or did not check e-mail, they would not have been aware of a ban even if AC had notified them.
The reality is, when travelling, I might give a hotel # and a call won’t necessarily reach me.
Aug 22, 2019, 9:42 am
#184
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But then, that only works if you have a cell phone and a plan that woks when overseas. Plus, AC gives you a choice between a phone No. and e-mail. If you gave an e-mail adfress but did not check the e-mail you would not know. Also these folks might not be as technology-literate as most FF types.
Aug 22, 2019, 9:42 am
#185
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Pretty sure when I do a tx I’m asked for a “number/email we can contact you at while travelling”. Expect these pax would have supplied such info. AC actually called me once to say my flight was delayed several hours.
The reality is, when travelling, I might give a hotel # and a call won’t necessarily reach me.
Aug 22, 2019, 10:01 am
#186
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But then, that only works if you have a cell phone and a plan that woks when overseas. Plus, AC gives you a choice between a phone No. and e-mail. If you gave an e-mail adfress but did not check the e-mail you would not know. Also these folks might not be as technology-literate as most FF types.
Aug 22, 2019, 10:20 am
#187
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That would require reservation agents have access to the information. Which may well be against confidentiality rules. And perhaps too much to expect from AC. OTOH, erhaps they would not help because of the ban. In which case, issue becomes one of communication, either they were not clear, or just not understood? But again, so far we have only heard of one side of the event, and stories are inevitably self-serving.
Aug 22, 2019, 11:20 am
#188
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That would require reservation agents have access to the information. Which may well be against confidentiality rules. And perhaps too much to expect from AC. OTOH, erhaps they would not help because of the ban. In which case, issue becomes one of communication, either they were not clear, or just not understood? But again, so far we have only heard of one side of the event, and stories are inevitably self-serving.
Aug 22, 2019, 6:53 pm
#190
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Agree. I routinely don’t give a cell # because I typically get foreign SIM cards and don’t know the # until I buy it. Even if I have a number, half the time I don’t hear the ring because it’s in my bag or there’s no coverage.
Aug 22, 2019, 8:50 pm
#191
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We only know the passengers claimed AC had not notified them. Which might just mean that they were not aware of a notification. As fsr as I know the only contact information airlines have when you book is what to enter in the system, i.e. contact phone and/or e-mail. Credit card requires billing address but it appears for safety reasos they no longer store credit card info. So, if these folks either had no cell phone service while overseas, or did not check e-mail, they would not have been aware of a ban even if AC had notified them.
Aug 22, 2019, 10:18 pm
#192
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The daughter has made many posts on fb — I do not understand why someone posts so much to social media if they may be making a formal complaint or legal action
On 1 August said that Air Canada refused to rebook them— original flight was the 31st.
Another post from the daughter:
No we bought the ticket through an agency because we asked them to check if we were blacklisted or anything like that. I had a feeling they would take it to an extreme the second they said they are calling the police with no warning. The travel agency said they checked our folders and there was nothing we were clean.
On 1 August said that Air Canada refused to rebook them— original flight was the 31st.
Another post from the daughter:
No we bought the ticket through an agency because we asked them to check if we were blacklisted or anything like that. I had a feeling they would take it to an extreme the second they said they are calling the police with no warning. The travel agency said they checked our folders and there was nothing we were clean.
Aug 23, 2019, 1:52 pm
#194
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Would a camera without voice recording be helpful in this case? Doesn't it mostly revolve around what was said between the daughter and one FA, plus mother and the FA, French speaking businessman and the FA, plus (much further back) daughter and the parent of child in daughter's seat.
Aug 23, 2019, 3:25 pm
#195
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Would a camera without voice recording be helpful in this case? Doesn't it mostly revolve around what was said between the daughter and one FA, plus mother and the FA, French speaking businessman and the FA, plus (much further back) daughter and the parent of child in daughter's seat.
Here, I remain suspicious of of several actions; the daughter only looking at her assigned seat, not engaging the alleged child's owner could be shown, or pausing for engaging.
Etc.