Downgrade due to same-day equipment swap

Old Aug 11, 19, 11:45 am
  #1  
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Downgrade due to same-day equipment swap

I flew BUD-YYZ-YQB yesterday, booked in Premium Rouge (respectively fare classes N and P). Due to a last-minute technical issue on the YYZ-YQB leg, we had to deplane and wait for a replacement aircraft. Unfortunately, there was no Premium class on the new aircraft so I was reattributed a random seat at the back of the new plane.

I'm not too fussed about the change as I originally picked Premium only because it happened to be $30 cheaper than economy when I booked. The equipment swap was impressively quick and I got a full row to myself on the new plane, so besides the disappointment of deplaning after settling in and ordering drinks, and it being late at night, it really wasn't all that bad.

However, out of principle, I figure I'm entitled to/should seek compensation for the downgrade.. Before I call, I wanted to see what sort of compensation I should suggest or whether I should expect anything from AC? Since I paid so little to start with, I figure the difference between economy and premium on the shortest leg of my itinerary probably isn't worth much anyway, but I just want to make sure AC offers whatever this situation usually calls for - I'm just not sure what that is. If it makes a difference, I already got a $25 meal voucher at the airport (which I couldn't use since it was past 11pm and we were going to reboard straight away, but I'll be able to use it on my next trip).

Thanks for any advice you can provide!
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Old Aug 11, 19, 12:15 pm
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Yo should write in and ask. You will get something for it.

Also your $25 meal voucher should be usable at a future date.
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Old Aug 11, 19, 3:45 pm
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Originally Posted by The Lev View Post
Yo should write in and ask. You will get something for it.

Also your $25 meal voucher should be usable at a future date.
Thanks, I have sent in the form and will see what they say. Should I expect miles or a monetary compensation? Is it a standardized calculation? Just trying to make sure they don't shortchange me based on my ignorance and my "Aeroplan Basic" status
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Old Aug 11, 19, 7:03 pm
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Not sure what they will offer. Good chance it will be a choice of money or a credit against future travel (typically valid for one year).
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Old Aug 19, 19, 7:47 am
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Follow-up in case someone else is in a similar situation: they gave me a refund for the fare difference (a whopping $23!), a $100 credit as well as 500 Aeroplan miles, in addition to the meal voucher. I did not have to push for any of it and the process was quite efficient. The 500 miles are pretty useless but as a whole, it feels like a decent deal!
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Old Aug 19, 19, 8:16 am
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EC261/2004 applies, because the whole flight started in the EU; any connection beyond EU is covered as well; hence, a 75% downgrade refund has to be paid out.
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Old Aug 19, 19, 8:58 am
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Originally Posted by warakorn View Post
EC261/2004 applies, because the whole flight started in the EU; any connection beyond EU is covered as well; hence, a 75% downgrade refund has to be paid out.
If so, I hope OP claims and receives this refund. I believe it would be for the entire return journey (not just the short hop), paid out on via check, not funny money or points.

I have another EC261 question but didn't want to make a whole thread for it:

I am a little confused because if an AC connection affer a TATL is delayed >3 hours or cancelled, I thought I had read that EC261 does not apply.

(our situation was last week) BCN-YUL-YYZ-LAX with first leg AC operated by Qatar the remainder all operated by AC. Maint delays in YUL led us to be delivered to YYZ one minute after US CBP pre clearance closes nightly. Thus we had a forced overnight. Two of the three of us had to fly mixed cabin (UA J/Y) for the last 2 legs due to availability.

Besides a few dozen miles that Aeroplan will return for the economy legs, what else do we claim?
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Old Aug 19, 19, 10:18 am
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Originally Posted by expert7700 View Post
If so, I hope OP claims and receives this refund. I believe it would be for the entire return journey (not just the short hop), paid out on via check, not funny money or points.

I have another EC261 question but didn't want to make a whole thread for it:

I am a little confused because if an AC connection affer a TATL is delayed >3 hours or cancelled, I thought I had read that EC261 does not apply.

(our situation was last week) BCN-YUL-YYZ-LAX with first leg AC operated by Qatar the remainder all operated by AC. Maint delays in YUL led us to be delivered to YYZ one minute after US CBP pre clearance closes nightly. Thus we had a forced overnight. Two of the three of us had to fly mixed cabin (UA J/Y) for the last 2 legs due to availability.

Besides a few dozen miles that Aeroplan will return for the economy legs, what else do we claim?
NO, if EC261 downgrade compensation/reimbursement applies, it's based on the fare for the segment (not the entire direction unless it's nonstop) prorated based on distance within a single fare component.
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Old Aug 20, 19, 9:48 am
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Originally Posted by warakorn View Post
EC261/2004 applies, because the whole flight started in the EU; any connection beyond EU is covered as well; hence, a 75% downgrade refund has to be paid out.
Thanks for the additional comments. I've found jurisprudence on the downgrade compensation, but I'm having trouble confirming that the connection is indeed covered by EU261. The regulation itself is silent on the matter, and the information I'm seeing online suggests that onward connections are only covered if the final delay (I haven't found anything on downgrades specifically) can be attributed to the EU-originating leg of the itinerary, which is not my case. Is there jurisprudence or additional information on this topic? I haven't accepted AC's offer yet so I could still request the compensation if it indeed applies (and if the difference in compensation justifies the effort). Thanks!
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