Aug 6, 2019 - Flight pass system down!

Old Aug 6, 19, 6:10 pm
  #1  
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Aug 6, 2019 - Flight pass system down!

I've been trying to book a FP trip for the last 3 days. Get an error everytime on the app, like Finalize Booking - 2035 error when trying to book. Website does something similar.
Now some big notes on the website underneath the 737MAX issue.

"We are currently experiencing technical difficulties with our Flight Pass Application. For imminent travel, please contact our call centre at 1-888-247-2262. We are working to resolve the issue and apologize for any inconvenience this situation may cause."

Anyone else have success?
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Old Aug 6, 19, 6:40 pm
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Originally Posted by knotseh View Post
I've been trying to book a FP trip for the last 3 days. Get an error everytime on the app, like Finalize Booking - 2035 error when trying to book. Website does something similar.
Now some big notes on the website underneath the 737MAX issue.

"We are currently experiencing technical difficulties with our Flight Pass Application. For imminent travel, please contact our call centre at 1-888-247-2262. We are working to resolve the issue and apologize for any inconvenience this situation may cause."

Anyone else have success?
Just booked a yvr-ewr for tomorrow using the FP app. Took about 7 seconds of spinny wheel time but came through as usual.

Edit: spinny "Turbofan"
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Old Aug 6, 19, 6:47 pm
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I booked a flight last night.
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Old Aug 6, 19, 6:56 pm
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@knotseh

On AC.com


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Old Aug 6, 19, 7:13 pm
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Originally Posted by 24left View Post
@knotseh

On AC.com


That message was referenced in the OP.
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Old Aug 6, 19, 7:17 pm
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I was too lazy to take a screenshot and put it in the original post

Anyways - Somehow you guys are lucky. I cannot book anything still! different errors everytime!
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Old Aug 6, 19, 7:27 pm
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Have you tried web and mobile?
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Old Aug 6, 19, 7:32 pm
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Web yes. Mobile. Good call lemme try
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Old Aug 6, 19, 7:40 pm
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Originally Posted by ChrisA330 View Post

That message was referenced in the OP.
Oh well, at least this thread has a little color to go with the non-functioning AC services
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Old Aug 6, 19, 7:41 pm
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Originally Posted by canadiancow View Post
Have you tried web and mobile?
no dice!
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Old Aug 7, 19, 1:40 am
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Just bought another FP, booked one on the site, one in the app.

No issues.
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Old Aug 7, 19, 5:57 am
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Originally Posted by knotseh View Post
no dice!
Did you try the mobile website, or the flight pass app. Two different things. The app is working for me.
--
13F
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Old Aug 7, 19, 7:34 am
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Originally Posted by Seat13F_AC_CRJ View Post
Did you try the mobile website, or the flight pass app. Two different things. The app is working for me.
--
13F
Both / all of the above. I get an error on all of them. Then it holds the flight for 30 minutes, so i have to wait 30 minutes to try again.....but then, another error will pop.
I've called in and they can't seem to even access the FP portal/system either. Or, when they try it on mine they also get some error.
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Old Aug 9, 19, 11:45 am
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Just closing the loop. My FP booking window expired. But I had ensured the agent put a remark on it citing i tried to book flight XXX & YYY.
I called in yesterday and they over-rode the window and booked me into the flight I had originally wanted.

Sounds like they have all been frustrated at the entire thing for the last little bit.
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