Air Canada 877, June 18, 2019, Frankfurt, Germany
Aug 3, 2019, 1:23 pm
#1
Original Poster
Join Date: Aug 2019
Posts: 1
Air Canada 877, June 18, 2019, Frankfurt, Germany
Arrive at Air Canada counter one hour and fifteen minutes prior to departure. No one at desk. A few moments later, an employee arrived and told me I was "two minutes late." What?
I had my ticket in hand, with the departure time clearly printed. "The flight's closed", she said. "What do you mean closed? Overbooked?" Employee snaps shut her purse and walks away.
Phone Air Canada office in Frankfurt. "Oh, yes, that flight was cancelled." Odd, since was no cancellation notice on the arrivals/departures screen, and no passengers lingering about the counter waiting to be re-assigned. "Can you issue me another ticket?" "No, because you checked in online last night so your ticket's marked 'used.' " Spent the night at one of those airport hotels, at my own expense, and secured a flight on a partner airline the next day.
Wrote a civil letter (postal) to Air Canada CEO Colin Rovinescu. That was six weeks ago.
Avoid. Repeat, avoid this airline.
I had my ticket in hand, with the departure time clearly printed. "The flight's closed", she said. "What do you mean closed? Overbooked?" Employee snaps shut her purse and walks away.
Phone Air Canada office in Frankfurt. "Oh, yes, that flight was cancelled." Odd, since was no cancellation notice on the arrivals/departures screen, and no passengers lingering about the counter waiting to be re-assigned. "Can you issue me another ticket?" "No, because you checked in online last night so your ticket's marked 'used.' " Spent the night at one of those airport hotels, at my own expense, and secured a flight on a partner airline the next day.
Wrote a civil letter (postal) to Air Canada CEO Colin Rovinescu. That was six weeks ago.
Avoid. Repeat, avoid this airline.
Aug 3, 2019, 1:43 pm
#3
Suspended
Join Date: Aug 2018
Posts: 669
Arrive at Air Canada counter one hour and fifteen minutes prior to departure. No one at desk. A few moments later, an employee arrived and told me I was "two minutes late." What?
I had my ticket in hand, with the departure time clearly printed. "The flight's closed", she said. "What do you mean closed? Overbooked?" Employee snaps shut her purse and walks away.
Phone Air Canada office in Frankfurt. "Oh, yes, that flight was cancelled." Odd, since was no cancellation notice on the arrivals/departures screen, and no passengers lingering about the counter waiting to be re-assigned. "Can you issue me another ticket?" "No, because you checked in online last night so your ticket's marked 'used.' " Spent the night at one of those airport hotels, at my own expense, and secured a flight on a partner airline the next day.
Wrote a civil letter (postal) to Air Canada CEO Colin Rovinescu. That was six weeks ago.
Avoid. Repeat, avoid this airline.
I had my ticket in hand, with the departure time clearly printed. "The flight's closed", she said. "What do you mean closed? Overbooked?" Employee snaps shut her purse and walks away.
Phone Air Canada office in Frankfurt. "Oh, yes, that flight was cancelled." Odd, since was no cancellation notice on the arrivals/departures screen, and no passengers lingering about the counter waiting to be re-assigned. "Can you issue me another ticket?" "No, because you checked in online last night so your ticket's marked 'used.' " Spent the night at one of those airport hotels, at my own expense, and secured a flight on a partner airline the next day.
Wrote a civil letter (postal) to Air Canada CEO Colin Rovinescu. That was six weeks ago.
Avoid. Repeat, avoid this airline.
Aug 3, 2019, 2:23 pm
#4
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,315
I was going to suggest a possible schedule change such that T-75 was actually T-55.
And a BP doesn't do you much good if you're checking a bag.
And a BP doesn't do you much good if you're checking a bag.
Aug 3, 2019, 2:49 pm
#6
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
Aug 3, 2019, 3:25 pm
#7
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 897
At FRA maybe less likely but I do recall our check-in experience last summer in AMS where we were at the check-in desk well before the check-in/drop bag deadline and the counter was about to be closed at about T-90
Aug 3, 2019, 6:45 pm
#11
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
Aug 3, 2019, 6:57 pm
#13
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,360
Ticket (itinerary?) or boarding pass that you printed? If the latter, I believe that’s boarding time, not departure time.
I suspect that your ticket was marked as used as you were considered a no show for the flight.
I suspect that your ticket was marked as used as you were considered a no show for the flight.
Last edited by ChrisA330; Aug 3, 2019 at 7:05 pm
Aug 4, 2019, 7:58 am
#14
Join Date: May 2014
Location: YYJ/YYT
Programs: AC 75K (*G), NEXUS
Posts: 652
Isn't there some kind of "flat tire" rule in play here that would have allowed OP to rebook onto the next flight for a nominal fee?
Aug 4, 2019, 10:07 am
#15
Join Date: Dec 2008
Location: SRQ
Programs: UA Plat-Million Miler (1.6MM), IHG-Plat Amb; Amex Plat-P, Marriott-Gold;Hertz Gold; Hilton-Gold
Posts: 762
Too Late to Avoid AC
Arrive at Air Canada counter one hour and fifteen minutes prior to departure. No one at desk. A few moments later, an employee arrived and told me I was "two minutes late." What?
I had my ticket in hand, with the departure time clearly printed. "The flight's closed", she said. "What do you mean closed? Overbooked?" Employee snaps shut her purse and walks away.
Phone Air Canada office in Frankfurt. "Oh, yes, that flight was cancelled." Odd, since was no cancellation notice on the arrivals/departures screen, and no passengers lingering about the counter waiting to be re-assigned. "Can you issue me another ticket?" "No, because you checked in online last night so your ticket's marked 'used.' " Spent the night at one of those airport hotels, at my own expense, and secured a flight on a partner airline the next day.
Wrote a civil letter (postal) to Air Canada CEO Colin Rovinescu. That was six weeks ago.
Avoid. Repeat, avoid this airline.
I had my ticket in hand, with the departure time clearly printed. "The flight's closed", she said. "What do you mean closed? Overbooked?" Employee snaps shut her purse and walks away.
Phone Air Canada office in Frankfurt. "Oh, yes, that flight was cancelled." Odd, since was no cancellation notice on the arrivals/departures screen, and no passengers lingering about the counter waiting to be re-assigned. "Can you issue me another ticket?" "No, because you checked in online last night so your ticket's marked 'used.' " Spent the night at one of those airport hotels, at my own expense, and secured a flight on a partner airline the next day.
Wrote a civil letter (postal) to Air Canada CEO Colin Rovinescu. That was six weeks ago.
Avoid. Repeat, avoid this airline.