Question: Itinerary change help required
Jul 26, 2019, 12:16 pm
#1
Original Poster
Join Date: Jan 2011
Location: London UK
Programs: Virgin Gold, HHonors Gold, Amex Platinum,
Posts: 40
Itinerary change help required
HI, I need some help and this is my first post on this forum so please be gentle 
My mother in law was due to fly Ac042 on the 12th spetember direct from YYZ to DEL. She has now recieved an email she is being rerouted via vanouver with a massive increase in travel time compared to the orifinal flight
Have been on wait to air canada for over 25 minutes so far but am wondering what her rights are with regards to the change eg asking for a different airline , compensation ( here in the uk it would qualify for a substanial payout ) or are we simply stuck with the change
Many Thanks for all help with all your answers in advance
My mother in law was due to fly Ac042 on the 12th spetember direct from YYZ to DEL. She has now recieved an email she is being rerouted via vanouver with a massive increase in travel time compared to the orifinal flight
Have been on wait to air canada for over 25 minutes so far but am wondering what her rights are with regards to the change eg asking for a different airline , compensation ( here in the uk it would qualify for a substanial payout ) or are we simply stuck with the change
Many Thanks for all help with all your answers in advance
Jul 26, 2019, 12:22 pm
#2
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
Welcome to the AC forum.
You have the right to request a different flight (on the same day or a new day) or to cancel and get a refund. You may want to decide on what your preferred flight option is (i.e. next day, or YYZ - YVR - DEL etc) before you call and tell the agent what you want.
Normally I have no issue with this and the agent just sees that there has been a schedule change and makes the change I request. In case there is push back, ask to speak to a manager. There is no fee to change the flight here as an involuntary change was done to this itinerary.
You have the right to request a different flight (on the same day or a new day) or to cancel and get a refund. You may want to decide on what your preferred flight option is (i.e. next day, or YYZ - YVR - DEL etc) before you call and tell the agent what you want.
Normally I have no issue with this and the agent just sees that there has been a schedule change and makes the change I request. In case there is push back, ask to speak to a manager. There is no fee to change the flight here as an involuntary change was done to this itinerary.
Jul 26, 2019, 12:36 pm
#4
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Jul 26, 2019, 12:40 pm
#5
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
HI, I need some help and this is my first post on this forum so please be gentle
My mother in law was due to fly Ac042 on the 12th spetember direct from YYZ to DEL. She has now recieved an email she is being rerouted via vanouver with a massive increase in travel time compared to the orifinal flight
Have been on wait to air canada for over 25 minutes so far but am wondering what her rights are with regards to the change eg asking for a different airline , compensation ( here in the uk it would qualify for a substanial payout ) or are we simply stuck with the change
Many Thanks for all help with all your answers in advance
My mother in law was due to fly Ac042 on the 12th spetember direct from YYZ to DEL. She has now recieved an email she is being rerouted via vanouver with a massive increase in travel time compared to the orifinal flight
Have been on wait to air canada for over 25 minutes so far but am wondering what her rights are with regards to the change eg asking for a different airline , compensation ( here in the uk it would qualify for a substanial payout ) or are we simply stuck with the change
Many Thanks for all help with all your answers in advance
@flyingsingh
Just a fyi
https://www.newswire.ca/news-release...850864490.html
MONTREAL, July 23, 2019 /CNW Telbec/ - Air Canada announced it will resume its daily, non-stop Toronto-Delhi flights on Oct. 1, 2019 (eastbound) and Oct. 3, 2019 (westbound). All flights are available for purchase now at www.aircanada.com or through Travel Agents.
"We are very pleased to resume our daily, non-stop Toronto-Delhi flights in time for Diwali celebrations, and with additional capacity going forward to meet expected demand. With our Delhi flights returning to normal together with our seasonal return to Mumbai for fall firmly demonstrating our long term commitment to this vibrant market, we look forward to operating our full schedule to India," said Mark Galardo, Vice President, Network Planning at Air Canada.
"The resumption of Air Canada's direct flights is a most welcome development", said Kasi Rao, President & CEO of the Canada-India Business Council. "At a time of increasing commercial activity between Canada and India, Air Canada's direct flights represent a very important element in connecting the business communities in both countries as well as the growing number of tourists, students, families and cargo traffic," said Rao.
The Toronto-Delhi flights will be operated initially with Boeing 787 Dreamliners and beginning Oct. 27, additional capacity will be added to this route with 400-seat Boeing 777-300ER aircraft, featuring Air Canada's award-winning Signature Class, Premium Economy and Economy classes of service.
Air Canada's seasonal Toronto-Mumbai flights will operate four times weekly from Oct. 27, 2019 until March 28, 2020 with Boeing 777-200LR aircraft.
Air Canada will have up to 18 weekly flights conveniently connecting a multitude of cities in North America to Delhi from both Toronto and Vancouver, and to Mumbai from Toronto. All flights feature multilingual crews and offer personal in-flight entertainment including multilingual films at every seat. Customers can also collect and redeem Aeroplan Miles through Canada's leading loyalty program when travelling with Air Canada, and eligible customers have access to priority services, Maple Leaf Lounges and other benefits.
MONTREAL, July 23, 2019 /CNW Telbec/ - Air Canada announced it will resume its daily, non-stop Toronto-Delhi flights on Oct. 1, 2019 (eastbound) and Oct. 3, 2019 (westbound). All flights are available for purchase now at www.aircanada.com or through Travel Agents.
"We are very pleased to resume our daily, non-stop Toronto-Delhi flights in time for Diwali celebrations, and with additional capacity going forward to meet expected demand. With our Delhi flights returning to normal together with our seasonal return to Mumbai for fall firmly demonstrating our long term commitment to this vibrant market, we look forward to operating our full schedule to India," said Mark Galardo, Vice President, Network Planning at Air Canada.
"The resumption of Air Canada's direct flights is a most welcome development", said Kasi Rao, President & CEO of the Canada-India Business Council. "At a time of increasing commercial activity between Canada and India, Air Canada's direct flights represent a very important element in connecting the business communities in both countries as well as the growing number of tourists, students, families and cargo traffic," said Rao.
The Toronto-Delhi flights will be operated initially with Boeing 787 Dreamliners and beginning Oct. 27, additional capacity will be added to this route with 400-seat Boeing 777-300ER aircraft, featuring Air Canada's award-winning Signature Class, Premium Economy and Economy classes of service.
Air Canada's seasonal Toronto-Mumbai flights will operate four times weekly from Oct. 27, 2019 until March 28, 2020 with Boeing 777-200LR aircraft.
Air Canada will have up to 18 weekly flights conveniently connecting a multitude of cities in North America to Delhi from both Toronto and Vancouver, and to Mumbai from Toronto. All flights feature multilingual crews and offer personal in-flight entertainment including multilingual films at every seat. Customers can also collect and redeem Aeroplan Miles through Canada's leading loyalty program when travelling with Air Canada, and eligible customers have access to priority services, Maple Leaf Lounges and other benefits.
Jul 26, 2019, 12:41 pm
#6
Original Poster
Join Date: Jan 2011
Location: London UK
Programs: Virgin Gold, HHonors Gold, Amex Platinum,
Posts: 40
no she was on a direct flight but air canada has now dropped the direct flight hence the issue
Jul 26, 2019, 12:43 pm
#7
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
You could also do things like ask for an extended layover in YVR if she wanted to spend the night or see the city.
Jul 26, 2019, 12:59 pm
#8
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
You can ask for a change or refund, but anything else (YYZ-EWR-DEL, YYZ-FRA-DEL, etc.) isn't going to be a whole lot better than YYZ-YVR-DEL.
Jul 26, 2019, 8:10 pm
#9
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Jul 27, 2019, 12:34 am
#10
Original Poster
Join Date: Jan 2011
Location: London UK
Programs: Virgin Gold, HHonors Gold, Amex Platinum,
Posts: 40
they are offering her a routing via London but refuse to allow her a stop over so she can check into a hotel for a night to break the journey . If she could spend the night in London it wouldn’t be an issue
Jul 27, 2019, 9:25 am
#13
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Except........
"CHICAGO, July 18, 2019 /PRNewswire/ -- United Airlines announced it is resuming its daily nonstop service between New York/Newark and Delhi and Mumbai on Sept. 6, 2019 (eastbound), and Sept. 7, 2019 (westbound)........"
https://www.prnewswire.com/news-rele...300887529.html
Jul 27, 2019, 10:12 am
#14
Join Date: Apr 2000
Posts: 3,125
No compensation is due, either here or in the UK, when airlines provide advance notice of changes. You can cancel the trip and ask for a full refund if you prefer not to accept the options that AC is offering you.
Jul 27, 2019, 11:07 am
#15
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Except........
"CHICAGO, July 18, 2019 /PRNewswire/ -- United Airlines announced it is resuming its daily nonstop service between New York/Newark and Delhi and Mumbai on Sept. 6, 2019 (eastbound), and Sept. 7, 2019 (westbound)........"
https://www.prnewswire.com/news-rele...300887529.html
"CHICAGO, July 18, 2019 /PRNewswire/ -- United Airlines announced it is resuming its daily nonstop service between New York/Newark and Delhi and Mumbai on Sept. 6, 2019 (eastbound), and Sept. 7, 2019 (westbound)........"
https://www.prnewswire.com/news-rele...300887529.html