Upgrade disappearing
Jul 16, 2019, 8:31 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Upgrade disappearing
So you check your file. Suddenly you are back in Y, upgrade for the leg was cancelled, no notification, apparently equipment unchanged, but no longer showing seat map in J. Anyway, smells bad, smells like the CRA is getting switched to a CRJ or a Dash-8. Last minute, no longer any reasonable alternate routing left with J seats available. Calling AC, agent goes through same process. Eventually finds somewhere what's going on, switch to a Dash-8 is in process. Anyway, that's it, nothing else to do. This for an itinerary already changed from Signature service to regular service. Time for getting a couple of complaints ready, and collecting a couple of discount codes I guess... :-(
Jul 16, 2019, 10:16 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,329
I had a CRA downgauged to a DH4 once, and I didn't find out until I stepped on board.
2A is a perfectly valid seat on both, right?
I never got anything beyond a refund of the credits. Which was 0, due to a much longer connecting flight.
I didn't care about the downgrade so much as the lack of any kind of notification by email, phone, at the MLL, or while boarding.
2A is a perfectly valid seat on both, right?
I never got anything beyond a refund of the credits. Which was 0, due to a much longer connecting flight.
I didn't care about the downgrade so much as the lack of any kind of notification by email, phone, at the MLL, or while boarding.
Jul 16, 2019, 10:24 am
#3
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2003
Location: YYC
Posts: 23,804
I had a CRA downgauged to a DH4 once, and I didn't find out until I stepped on board.
2A is a perfectly valid seat on both, right?
I never got anything beyond a refund of the credits. Which was 0, due to a much longer connecting flight.
I didn't care about the downgrade so much as the lack of any kind of notification by email, phone, at the MLL, or while boarding.
2A is a perfectly valid seat on both, right?
I never got anything beyond a refund of the credits. Which was 0, due to a much longer connecting flight.
I didn't care about the downgrade so much as the lack of any kind of notification by email, phone, at the MLL, or while boarding.
Couple of discount codes would not hurt though...
Jul 16, 2019, 11:10 am
#5
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
Jul 16, 2019, 12:20 pm
#7
Join Date: Nov 2015
Location: YOW
Programs: AC 75K
Posts: 583
Jul 16, 2019, 2:25 pm
#8
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2003
Location: YYC
Posts: 23,804