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Aeroplan website blocking access over VPN

Aeroplan website blocking access over VPN

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Old Jul 11, 19, 2:43 pm
  #1  
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Aeroplan website blocking access over VPN

It looks Aeroplan subscribes to a service that blocks connections routed over certain known VPN endpoints from accessing aeroplan.com. I got the following error today when trying to navigate to aeroplan using NordVPN. I often use VPN while traveling while on untrusted networks (hotels, airports, coffee shops, etc.) to secure my browsing. Seems weird that I wouldn't be able to access Aeroplan this way. Anyone else had issues like this?


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Old Jul 11, 19, 2:52 pm
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I can access aeroplan.com fine through my home VPN (openVPN) or through my employer's one (forticlient). So issue must be related to the specific VPN you are using. Might be related to their configuration, or a security issue associated with some of their customers perhaps?
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Old Jul 11, 19, 2:56 pm
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Originally Posted by Stranger View Post
I can access aeroplan.com fine through my home VPN (openVPN) or through my employer's one (forticlient). So issue must be related to the specific VPN you are using. Might be related to their configuration, or a security issue associated with some of their customers perhaps?
Hmm, after making this post I tried switching to a different endpoint of the same VPN service and got through so you're right, it may just be that one of their servers has been flagged and Aeroplan isn't actively trying to block VPN. Still weird though as this is the first time I've ever seen a blockpage like this and I've been doing most of my browsing through various VPN services for ~5 years.
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Old Jul 11, 19, 3:09 pm
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Originally Posted by eigenvector View Post
Hmm, after making this post I tried switching to a different endpoint of the same VPN service and got through so you're right, it may just be that one of their servers has been flagged and Aeroplan isn't actively trying to block VPN. Still weird though as this is the first time I've ever seen a blockpage like this and I've been doing most of my browsing through various VPN services for ~5 years.
Actually I have had issues with Aeroplan, imperva and incapsula before. However these eem to have been fixed. I posted about this in February: https://www.flyertalk.com/forum/30750713-post4694.html
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Old Jul 11, 19, 3:45 pm
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Don't know about VPNs specifically but a while back I found that the website helpfully pre selects your country using geolocation. And if you're connecting from a country where you can't use the online website to purchase tickets you get a pop-up warning and can't move on. Can't check flight status, view bookings nothing. I had to VPN back to our office in Canada to get it to work. Pretty pathetic user experience.
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Old Jul 11, 19, 4:25 pm
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I use Express VPN for access while in China, and have no issues with reaching AE.
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Old Jul 11, 19, 7:09 pm
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Aeroplan has no idea you're using a VPN, it's transparent.

All a VPN does is make your Internet connection to route through a different network, as if you were physically somewhere else.

The reason you're being blocked is likely due to fraudulent activity being detected coming from the VPNs IP address.
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