Problems with AE and IKK

Old Jul 6, 19, 4:35 pm
  #1  
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Problems with AE and IKK

Hello All-
I'm at a lost here.
I am trying to book to priority rewards from YEG-YYZ on July 21 on AC 174 at 1800. There is lots of space in Y and this is confirmed by AE.
However AE tells me that AC has not "released" these seats to AC. I called and hung up x 2 but to no avail.
Talked to a manager - and she says she can't do anything - AE has no means to contact with AC. She did say she would send a message to IT but there will be no follow uo and we are SOL.

I know for a fact this is not the case. SE IKK allows for access to any economy seat on AC as long as the flight is not oversold (which I have confirmed this is not)

Thoughts? Any idea how to rectify?
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Old Jul 6, 19, 4:48 pm
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I don't think it's correct that there is lots of space in Y. Sounds like it's overbooked.
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Old Jul 6, 19, 5:20 pm
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Currently showing Y9, so it certainly doesn't seem overbooked.

Code:
AC 174 0 YEG 21/07/19 18:00 YYZ 21/07/19 23:38 320 Daily  71% / 27m 
J9 C9 D9 Z9 P9 R7 
Y9 B9 M9 U9 H8 Q5 V2 W0 G0 S0 T0 L0 A0 K0
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Old Jul 6, 19, 5:53 pm
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Definately not oversold - I checked with AC and AE
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Old Jul 6, 19, 6:27 pm
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Originally Posted by llbean View Post
Definately not oversold - I checked with AC and AE
Y might be overbooked, but J pretty empty. Do they open IKK in Y in that situation? Aeroplan shows availability in J. Non IKK actually.
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Old Jul 6, 19, 7:54 pm
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I don't know why you think Y9 means it's not overbooked. If it's possible to be over by 30 (it is), it's possible to be overbooked at Y9.

That flight does not have positive space.
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Old Jul 6, 19, 8:01 pm
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Originally Posted by canadiancow View Post
I don't know why you think Y9 means it's not overbooked. If it's possible to be over by 30 (it is), it's possible to be overbooked at Y9.

That flight does not have positive space.
Do you know that for a fact? Both AE and AC have told me the contrary...
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Old Jul 6, 19, 9:55 pm
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Originally Posted by llbean View Post
Do you know that for a fact? Both AE and AC have told me the contrary...
They probably are just looking at what's for sale, not actual booking numbers. And they are still selling economy because J is empty. Usually the Aeroplan web sire and IKK is a good indicator and I would trust it over what some agent tells you just to make you go away.
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Old Jul 6, 19, 10:45 pm
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Hopefully someone with actual load info can chime in to confirm if oversold or not. It would be disturbing to see this benefit also being reduced.
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Old Jul 7, 19, 12:45 am
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Originally Posted by Argonaut1000 View Post
Hopefully someone with actual load info can chime in to confirm if oversold or not.
canadiancow already has. It doesn't have positive space, i.e. IKK should not be available, and it's not.
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Old Jul 7, 19, 6:46 am
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Originally Posted by canadiancow View Post
I don't know why you think Y9 means it's not overbooked. If it's possible to be over by 30 (it is), it's possible to be overbooked at Y9.

That flight does not have positive space.
So youíre saying the flight may be at 100% capacity (e.g. 200 economy seats available, 200 economy seats sold) but itís still showing Y9 because AC is willing to sell at least 9 more seats, therefore overbooking by at least 9?
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Old Jul 7, 19, 6:53 am
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Originally Posted by TheCanuckian View Post


So you’re saying the flight may be at 100% capacity (e.g. 200 economy seats available, 200 economy seats sold) but it’s still showing Y9 because AC is willing to sell at least 9 more seats, therefore overbooking by at least 9?
Yes. Especially considering the front cabin isn't zeros.
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Old Jul 7, 19, 7:10 am
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Originally Posted by Adam Smith View Post
canadiancow already has. It doesn't have positive space, i.e. IKK should not be available, and it's not.

Canadian cow can you confirm this?
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Old Jul 7, 19, 8:16 am
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Originally Posted by llbean View Post
Canadian cow can you confirm this?
The cow has good info.
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Old Jul 7, 19, 10:06 am
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Originally Posted by llbean View Post
Canadian cow can you confirm this?
You want canadiancow to confirm what he already posted?
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