Problems with AE and IKK
Jul 6, 19, 4:35 pm
#1
Original Poster
Join Date: Jan 2002
Location: YYZ
Posts: 1,116
Problems with AE and IKK
Hello All-
I'm at a lost here.
I am trying to book to priority rewards from YEG-YYZ on July 21 on AC 174 at 1800. There is lots of space in Y and this is confirmed by AE.
However AE tells me that AC has not "released" these seats to AC. I called and hung up x 2 but to no avail.
Talked to a manager - and she says she can't do anything - AE has no means to contact with AC. She did say she would send a message to IT but there will be no follow uo and we are SOL.
I know for a fact this is not the case. SE IKK allows for access to any economy seat on AC as long as the flight is not oversold (which I have confirmed this is not)
Thoughts? Any idea how to rectify?
I'm at a lost here.
I am trying to book to priority rewards from YEG-YYZ on July 21 on AC 174 at 1800. There is lots of space in Y and this is confirmed by AE.
However AE tells me that AC has not "released" these seats to AC. I called and hung up x 2 but to no avail.
Talked to a manager - and she says she can't do anything - AE has no means to contact with AC. She did say she would send a message to IT but there will be no follow uo and we are SOL.
I know for a fact this is not the case. SE IKK allows for access to any economy seat on AC as long as the flight is not oversold (which I have confirmed this is not)
Thoughts? Any idea how to rectify?
Jul 6, 19, 5:20 pm
#3
Join Date: Jun 2011
Location: YAM, CIU, CGN
Programs: AC P25K/*S, DL WM
Posts: 171
Currently showing Y9, so it certainly doesn't seem overbooked.
Code:
AC 174 0 YEG 21/07/19 18:00 YYZ 21/07/19 23:38 320 Daily 71% / 27m J9 C9 D9 Z9 P9 R7 Y9 B9 M9 U9 H8 Q5 V2 W0 G0 S0 T0 L0 A0 K0
Jul 6, 19, 6:27 pm
#5
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 22,471
Originally Posted by llbean
Definately not oversold - I checked with AC and AE
Y might be overbooked, but J pretty empty. Do they open IKK in Y in that situation? Aeroplan shows availability in J. Non IKK actually.
Jul 6, 19, 7:54 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit, HH Diamond, Hyatt Glob, Accor Gold, UA Silver
Posts: 34,943
I don't know why you think Y9 means it's not overbooked. If it's possible to be over by 30 (it is), it's possible to be overbooked at Y9.
That flight does not have positive space.
That flight does not have positive space.
Jul 6, 19, 8:01 pm
#7
Original Poster
Join Date: Jan 2002
Location: YYZ
Posts: 1,116
Originally Posted by canadiancow
I don't know why you think Y9 means it's not overbooked. If it's possible to be over by 30 (it is), it's possible to be overbooked at Y9.
That flight does not have positive space.
That flight does not have positive space.
Jul 6, 19, 9:55 pm
#8
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 22,471
Originally Posted by llbean
Do you know that for a fact? Both AE and AC have told me the contrary...
They probably are just looking at what's for sale, not actual booking numbers. And they are still selling economy because J is empty. Usually the Aeroplan web sire and IKK is a good indicator and I would trust it over what some agent tells you just to make you go away.
Jul 7, 19, 12:45 am
#10
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE100K, WS Gold, BA Silver, Marriott Titanium, Accor/Hilton/Radisson/NH Gold
Posts: 10,720
Originally Posted by Argonaut1000
Hopefully someone with actual load info can chime in to confirm if oversold or not.
Jul 7, 19, 6:46 am
#11
Join Date: Mar 2016
Programs: AC S100K
Posts: 522
Originally Posted by canadiancow
I don't know why you think Y9 means it's not overbooked. If it's possible to be over by 30 (it is), it's possible to be overbooked at Y9.
That flight does not have positive space.
That flight does not have positive space.
Jul 7, 19, 6:53 am
#12
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
Originally Posted by TheCanuckian
So you’re saying the flight may be at 100% capacity (e.g. 200 economy seats available, 200 economy seats sold) but it’s still showing Y9 because AC is willing to sell at least 9 more seats, therefore overbooking by at least 9?
Jul 7, 19, 10:06 am
#15
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE100K, WS Gold, BA Silver, Marriott Titanium, Accor/Hilton/Radisson/NH Gold
Posts: 10,720
Originally Posted by llbean
Canadian cow can you confirm this?
