Booking confirmation states “upgraded to premium economy cabin”
Jun 15, 2019, 2:02 am
#1
Original Poster
Join Date: Feb 2018
Posts: 245
Booking confirmation states “upgraded to premium economy cabin”
Hello
I have the following upcoming flight. I’ve just noticed on the receipt (photo below) that it says “upgraded to Premium Economy cabin”. Since we booked Economy I’m assuming this is just an error? Or do they proactively move certain booking classes to Premium Economy? Sorry if this is a basic question however don’t fly AC very often at all.
I have the following upcoming flight. I’ve just noticed on the receipt (photo below) that it says “upgraded to Premium Economy cabin”. Since we booked Economy I’m assuming this is just an error? Or do they proactively move certain booking classes to Premium Economy? Sorry if this is a basic question however don’t fly AC very often at all.
Jun 15, 2019, 3:11 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,284
I've never seen anything like that. X is definitely economy.
I'd be tempted to just let it be, and see what happens at check-in.
Or you could call, and risk they notice something odd and "fix" it.
I'd be tempted to just let it be, and see what happens at check-in.
Or you could call, and risk they notice something odd and "fix" it.
Jun 15, 2019, 5:36 am
#4
Join Date: Aug 2007
Location: Toronto
Programs: UA 1K, AC 35K, SPG GOLD
Posts: 264
I would try to change the seat online to see where I'm seating. If you get to the seat map and PE is not available, just don't do anything and exit. If it's available to choose then you're upgraded.
Jun 15, 2019, 8:07 am
#5
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
For anyone else reading, check your itineraries carefully because this kind of website / booking mixup cuts both ways. I bought a multi-segment "lowest business" class ticket recently and was given an economy seat on one of the legs. All segments were in "Business Class (lowest) P" except for one which was in "Business Class (lowest) M". Attempting to select a seat on this segment brought me to the economy seat map.
The reason provided on my itinerary receipt was: "Business Class is not available or not offered on flight ACxxxx. You will be seated in Economy class." Except, business class was both available and offered on that flight. An agent quickly confirmed that the right fare class was available and fixed the ticket for me, but I can imagine pushback had such an error gone unnoticed long enough for availability to disappear in the required fare class.
Bank errors are not always in your favour
Jun 15, 2019, 8:13 am
#6
Original Poster
Join Date: Feb 2018
Posts: 245
It’s a confirmed booking - although when I just tried I couldn’t load the seatmap but I think that was just a glitch on the website. It does show allocated seats (row 25) which I guess is Economy?
Oh well, if something positive happens at check-in then great! But I shall not expect too much (or anything!)
Oh well, if something positive happens at check-in then great! But I shall not expect too much (or anything!)
Jun 15, 2019, 8:33 am
#8
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Join Date: Jun 2003
Location: YYC
Posts: 23,781
For anyone else reading, check your itineraries carefully because this kind of website / booking mixup cuts both ways. I bought a multi-segment "lowest business" class ticket recently and was given an economy seat on one of the legs. All segments were in "Business Class (lowest) P" except for one which was in "Business Class (lowest) M". Attempting to select a seat on this segment brought me to the economy seat map.
The reason provided on my itinerary receipt was: "Business Class is not available or not offered on flight ACxxxx. You will be seated in Economy class." Except, business class was both available and offered on that flight. An agent quickly confirmed that the right fare class was available and fixed the ticket for me, but I can imagine pushback had such an error gone unnoticed long enough for availability to disappear in the required fare class.
Normally that message is already shown on aircanada.com before you actually select the segment though. I have not seen a case where this message shows if P is indeed available. Also, when that happens the leg is normally in Y, and may be upgradeable using Aeroplan miles as long as not booked as a codeshare. The issue of P availability may be obe of these "married segment" crap. Which somehow sometimes an agent might be able to overrule, although lasy time I encountered a situation where P was available for each leg but not on the entire itinerary the agent and even the fare desk could do nothing.
Jun 15, 2019, 9:29 am
#9
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Clearly a bug during the booking process which was promptly corrected by a competent agent. On the first try.
Jun 15, 2019, 12:19 pm
#10
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
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Normally that message is already shown on aircanada.com before you actually select the segment though. I have not seen a case where this message shows if P is indeed available. Also, when that happens the leg is normally in Y, and may be upgradeable using Aeroplan miles as long as not booked as a codeshare. The issue of P availability may be obe of these "married segment" crap. Which somehow sometimes an agent might be able to overrule, although lasy time I encountered a situation where P was available for each leg but not on the entire itinerary the agent and even the fare desk could do nothing.
But yeah, my only guess is that P was not available at time of booking, but it was when the call was made. Or AC's booking engine is dumb.
Jun 15, 2019, 12:36 pm
#12
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,145
Jun 15, 2019, 3:27 pm
#13
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
I can’t believe it’s such a struggle to share an obvious AC IT failure with this group of FFers 🤦.♂️
Jun 15, 2019, 3:59 pm
#14
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,781
P fares tend to book Y segments in M, not Y. I've encountered it a lot during EYW. It's actually a bit annoying. Something like YYC-YWG-YQR gives you the full J experience on the first leg, zone 1 boarding (due to the P fare basis) on the second leg, but you don't even get LT07 because you're in M. Unless they fixed that after I wrote in about it. Haven't tested this in a year.
My experience was with an international itinerary. With the Y segment on another airline. SN to be precise. Funny thing, I had no problem upgrading using Aeroplan miles.
