Mechanical delay - 8.5 hours
Jun 13, 2019, 10:35 am
#1
Original Poster
Join Date: Oct 2004
Programs: Aeroplan, Delta, Starwood, Fairmount
Posts: 2,312
Mechanical delay - 8.5 hours
Question from a friend - a mechanical delay caused an 8 hour layover in Toronto. Did not even get a meal ticket.
Is he entitled to anything? If not would he have been with the new legislation coming in?
Thanks!
Is he entitled to anything? If not would he have been with the new legislation coming in?
Thanks!
Jun 13, 2019, 10:41 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
At 3 hours, they start handing out vouchers for controllable delays.
At somewhat less than that, premium passengers can have a reasonable success rate requesting them.
At somewhat less than that, premium passengers can have a reasonable success rate requesting them.
Jun 13, 2019, 10:56 am
#3
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,358
Policy is here: https://www.aircanada.com/ca/en/aco/...ellations.html
Jun 13, 2019, 12:10 pm
#5
Join Date: Jan 2013
Location: YYZ
Programs: SE100K, Bonvoy Ambassador, National Executive
Posts: 175
When we were delayed by 5 hrs going to LAS in May we were just chatting to the waitress in Wahlburger about being delayed and she asked for our boarding passes had a word with her manager and discounted our meals by $20 each. Air Canada did not mention food vouchers at all, and upon boarding we all got a 15% off coupon
Jun 27, 2019, 11:17 am
#7
Original Poster
Join Date: Oct 2004
Programs: Aeroplan, Delta, Starwood, Fairmount
Posts: 2,312
Policy is here: https://www.aircanada.com/ca/en/aco/...ellations.html
Thank you ChrisA330
....