016 ticket on United, canceled, rebooked on Delta, Can I credit to Altitude/Aeroplan?
Jun 11, 2019, 8:50 am
#1
Original Poster
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
016 ticket on United, canceled, rebooked on Delta, Can I credit to Altitude/Aeroplan?
story: Booked a 016 ticket on United metal (YUL-EWR) for a 6:30AM flight. at 11pm the night before I get a txt message that my flight is delayed until 10AM because of late inbound crew and not enough rest. I called United and told them I absolutely need to get to NY in the morning, I see Delta has a YUL-LGA flight, and they rebooked on that one for free. And I get a new PNR and a new ticket number, but the new ticket number starts with 016.
question: Can I credit this flight to aeroplan/altitude? If so how?
I originally was going to fly United and credit to altitude, and it's their fault they messed up and they rebooked me on a different airline.
question: Can I credit this flight to aeroplan/altitude? If so how?
I originally was going to fly United and credit to altitude, and it's their fault they messed up and they rebooked me on a different airline.
Jun 11, 2019, 9:04 am
#2
Suspended
Join Date: Aug 2018
Posts: 669
story: Booked a 016 ticket on United metal (YUL-EWR) for a 6:30AM flight. at 11pm the night before I get a txt message that my flight is delayed until 10AM because of late inbound crew and not enough rest. I called United and told them I absolutely need to get to NY in the morning, I see Delta has a YUL-LGA flight, and they rebooked on that one for free. And I get a new PNR and a new ticket number, but the new ticket number starts with 016.
question: Can I credit this flight to aeroplan/altitude? If so how?
I originally was going to fly United and credit to altitude, and it's their fault they messed up and they rebooked me on a different airline.
question: Can I credit this flight to aeroplan/altitude? If so how?
I originally was going to fly United and credit to altitude, and it's their fault they messed up and they rebooked me on a different airline.
Jun 11, 2019, 10:46 am
#3
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,300
If you want to credit to Aeroplan - you will need to ask Aeroplan for original routing credit - will most likely need to supply evidence of original booking and rebooking. You can decide if its worth the hassle for 500 miles. If you want to credit to United, it will be a lot easier, just ask for original routing credit.
A couple times when AC rebooked me on other airlines - had to go thru UA to get those AC flights credited to my Mileage Plus, and provide proof. And then, after all is done, make sure to retrocredit to Delta - most likely your ticket that United bought you was an expensive one and will earn tons of Skymiles (revenue based)
A couple times when AC rebooked me on other airlines - had to go thru UA to get those AC flights credited to my Mileage Plus, and provide proof. And then, after all is done, make sure to retrocredit to Delta - most likely your ticket that United bought you was an expensive one and will earn tons of Skymiles (revenue based)
Jun 11, 2019, 10:52 am
#4
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
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Posts: 44,323
Call Aeroplan after travel and explain the situation. They'll tell you what documents to send and where to send them. The process is fairly simple.
Jun 11, 2019, 10:57 am
#5
FlyerTalk Evangelist
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Location: Canada
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Posts: 23,300
Nonsense.
Jun 11, 2019, 12:16 pm
#6
Original Poster
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
If you want to credit to Aeroplan - you will need to ask Aeroplan for original routing credit - will most likely need to supply evidence of original booking and rebooking. You can decide if its worth the hassle for 500 miles. If you want to credit to United, it will be a lot easier, just ask for original routing credit.
A couple times when AC rebooked me on other airlines - had to go thru UA to get those AC flights credited to my Mileage Plus, and provide proof. And then, after all is done, make sure to retrocredit to Delta - most likely your ticket that United bought you was an expensive one and will earn tons of Skymiles (revenue based)
A couple times when AC rebooked me on other airlines - had to go thru UA to get those AC flights credited to my Mileage Plus, and provide proof. And then, after all is done, make sure to retrocredit to Delta - most likely your ticket that United bought you was an expensive one and will earn tons of Skymiles (revenue based)
it is not worth the 500 miles, but it is worth the segment. I go by segments for my altitude status and often came close. I do NY-YUL-NY every two weeks. so that's 26,000 miles per year or 52 segments. This system was never good for us regional flyers, but that's for another topic.
thanks all, I will call Aeroplan and ask what documentation I need to provide.
Jun 11, 2019, 12:19 pm
#7
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Jun 11, 2019, 1:02 pm
#8
A FlyerTalk Posting Legend
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Because that's not at all how it works.
I don't believe you.
You did/would not need to do any such thing.
Regardless of how the back-end transaction works, it needs to be initiated by Aeroplan.
I don't believe you.
You did/would not need to do any such thing.
Regardless of how the back-end transaction works, it needs to be initiated by Aeroplan.
Jun 11, 2019, 5:32 pm
#9
Join Date: Jun 2009
Location: YYZ
Programs: AC E; Marriott Platinum
Posts: 2,409
thank you, will do that. When you say to credit to aeroplan you mean count towards altitude status too right?
it is not worth the 500 miles, but it is worth the segment. I go by segments for my altitude status and often came close. I do NY-YUL-NY every two weeks. so that's 26,000 miles per year or 52 segments. This system was never good for us regional flyers, but that's for another topic.
thanks all, I will call Aeroplan and ask what documentation I need to provide.
it is not worth the 500 miles, but it is worth the segment. I go by segments for my altitude status and often came close. I do NY-YUL-NY every two weeks. so that's 26,000 miles per year or 52 segments. This system was never good for us regional flyers, but that's for another topic.
thanks all, I will call Aeroplan and ask what documentation I need to provide.
Have you thought about routing through YYZ or YOW to double up on your segments?
Jun 12, 2019, 1:15 pm
#12
Original Poster
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
So I called aeroplan, and they told me to email [email protected] with all the information of what happened and the ticket numbers etc.. I wonder how long that will take. But the lady on the phone told me that Aeroplan will usually credit for what i paid for, which kind of makes sense.
Jun 12, 2019, 4:38 pm
#13
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
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Jun 12, 2019, 5:53 pm
#14
FlyerTalk Evangelist
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Posts: 23,300
It's happened to me. US rebooked me onto AA on Feb 7 2014. I had to email [email protected]. They resolved it.
Someone's making things up, and it's not @rankourabu
Someone's making things up, and it's not @rankourabu
Jun 17, 2019, 9:18 am
#15
Original Poster
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
Well our old friend is right, it has never happened to me with Aeroplan since its only my credit card program, not my flight crediting one. It has happened numerous times however on other airlines - and have always been able to get double credit, ORC and then on the rebooked airline (which usually books in full Y or J)
I feel like the people who handle these requests are lazy