016 ticket on United, canceled, rebooked on Delta, Can I credit to Altitude/Aeroplan?
Jun 17, 2019, 9:26 am
#16
Suspended
Join Date: Aug 2018
Posts: 669
Can you guys believe my request was denied because I did not provide a scan of my boarding pass? I mean what in the world.. I had a mobile boarding pass. Am I suppose to screenshot it and re-do the request again?
I feel like the people who handle these requests are lazy
I feel like the people who handle these requests are lazy
Jun 17, 2019, 10:02 am
#17
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
I agree they are not lazy, they are just following a checklist their bosses gave them.. No boarding pass, no credit.
Can you guys believe my request was denied because I did not provide a scan of my boarding pass? I mean what in the world.. I had a mobile boarding pass. Am I suppose to screenshot it and re-do the request again?
I feel like the people who handle these requests are lazy
I feel like the people who handle these requests are lazy
Jun 17, 2019, 10:13 am
#18
Original Poster
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
just re-emailed [email protected] with my boarding pass and the same email I originally wrote to them.
called United, nothing they can do if it's credit to Aeroplan. but they said AC should clearly honor what I paid for, the ticket shows "INVOLUNTARY CHANGE".
I don't why it is so, so sooo complicated with aeroplan. Oh well .. here goes another week of waiting.
Jun 17, 2019, 10:22 am
#19
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
just re-emailed [email protected] with my boarding pass and the same email I originally wrote to them.
called United, nothing they can do if it's credit to Aeroplan. but they said AC should clearly honor what I paid for, the ticket shows "INVOLUNTARY CHANGE".
I don't why it is so, so sooo complicated with aeroplan. Oh well .. here goes another week of waiting.
called United, nothing they can do if it's credit to Aeroplan. but they said AC should clearly honor what I paid for, the ticket shows "INVOLUNTARY CHANGE".
I don't why it is so, so sooo complicated with aeroplan. Oh well .. here goes another week of waiting.
There is nothing United could do here as you 've found out. This is entirely on Aeroplan. Sorry you got bad advice and wasted time calling them
Jun 18, 2019, 7:01 am
#20
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Can you guys believe my request was denied because I did not provide a scan of my boarding pass? I mean what in the world.. I had a mobile boarding pass. Am I suppose to screenshot it and re-do the request again?
I feel like the people who handle these requests are lazy
I feel like the people who handle these requests are lazy
Jun 19, 2019, 2:09 pm
#21
Original Poster
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
I tried calling and hung up after 1hour on wait time.
Jun 19, 2019, 9:34 pm
#22
Original Poster
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
just spent an hour on the phone with Aeroplan, "because this flight had to be entered manually and it's an IROP we can't add it to the AQS but we can get you the AQM. If ever you are short on segments call us and we'll review your account next year"
No but .. seriously ... this is legal? I have to do all the leg work, I have to call in, I have to write the emails, I have to chase them.
I'm a regional flyer, I don't do international so segments are what I count on. And now they want me to get lost and I had to battle aeroplan for 166 AQM which I don't care, but I need the AQS to show. Guys really, can anyone on here help me? This is so frustrating.
No but .. seriously ... this is legal? I have to do all the leg work, I have to call in, I have to write the emails, I have to chase them.
I'm a regional flyer, I don't do international so segments are what I count on. And now they want me to get lost and I had to battle aeroplan for 166 AQM which I don't care, but I need the AQS to show. Guys really, can anyone on here help me? This is so frustrating.
Jun 20, 2019, 6:30 am
#23
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
Make sure to save the emails/conversations where they said they would reconsider at the end of the year (not that I would count on this)
Next year, reconsider your choice of carriers for your work flights.
Next year, reconsider your choice of carriers for your work flights.
Jun 20, 2019, 8:02 am
#24
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
So, pick one:
- They just straight up lied to you because it's a pain in the butt for them to do.
- They're incompetent an don't know how or that you can.
- There is a new IT limitation that didn't exist before, for likely very poor reasons.
- All of the above.
Jun 20, 2019, 8:34 am
#25
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
I have been served a similar story by AE agents in 2017 after requesting original routing credit. They told me the mileage would post as expected - and it eventually did - but that the missing AQS would post in January 2018 - and it never did. I did not bother to chase them for the missing AQS given that I had very little hope of prevailing and had no need for a handful of AQS at the time but I remember thinking that this was a very odd reply on the part of AE.
So it seem like my story, or yours, is not unique.
So it seem like my story, or yours, is not unique.