Catering delay - is food required?

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Old May 17, 19, 8:14 am
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Catering delay - is food required?

On board AC1502 Toronto - Moncton this morning. Was supposed to leave at 835, itís now almost 1015.

Its getting a bit rough on board. People are understandably upset since weíve been in rolling 10 minute delays, and a lot of people keep saying we would have arrived by now had we left (Iíll assume though that YYZ also caters the return leg).

Anyways people are taking their frustrations out on the FA, she keeps trying her best to say weíre required to have it on board and itís the captains decision. People donít seem to really care for that answer.

So - thatís the question - is catering required?

We also all got a nice talking to from the captain about being more patient and needing to be respectful because they are here for our safety before our comfort.
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Old May 17, 19, 8:31 am
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Perhaps they need to load their lunches for the short break before the return flight?
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Old May 17, 19, 8:37 am
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Looks like a few issues made up the delay:

RMKS/DELAYED DUE FIN SWAP DUE FIN 278 AOG IN YYZ. TOW REQUIRED
FROM INT TO DOM AS A RESLT OF THE FIN SWAP FURTHER DELAYED DUE
CATERING DID NOT HAVE CATERING PLANNED FOR THIS FLIGHT. CATERI
NG SENT MEALS BUT DID NOT SEND WARM MEALS. IT WAS ALSO THEN DIS
COVERYED THAT THE CATERING THAT WAS SENT HAD OPEN DRINKS.
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Old May 17, 19, 8:48 am
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the catering that was sent had open drinks makes it seem like carts out of position or a cart due to come off an arriving plane getting reloaded in error.

The 'food was not warm' note confuses me. When has an airline preloaded warm food? they don't. It gets chilled in the carts and warmed onboard if equipped with ovens.

Comment above about pilots meals for layover being required to fly might have some truth. The pilots likely cannot just walk to the arrivals side at YQM to wait in line to buy lunch.
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Old May 17, 19, 9:50 am
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The open drinks comment made me laugh. Maybe the catering company was having a happy hour at lunch time
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Old May 17, 19, 11:14 am
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Originally Posted by expert7700 View Post
the catering that was sent had open drinks makes it seem like carts out of position or a cart due to come off an arriving plane getting reloaded in error.

The 'food was not warm' note confuses me. When has an airline preloaded warm food? they don't. It gets chilled in the carts and warmed onboard if equipped with ovens.

Comment above about pilots meals for layover being required to fly might have some truth. The pilots likely cannot just walk to the arrivals side at YQM to wait in line to buy lunch.
I would think the warm food comment relates to the hot food not being loaded - i.e. pizza, mac n cheese, Freshii Pangoa, etc. I know the food is heated on the flight.
My MCO-YYZ flight this week also did not have any warm food. Either they did not load it or since the inbound flight was late the pax consumed it all. So we had to make do with snacks or wraps, roastbeef sandwich. They were also out of some of the cold food incl california rolls, etc. Open drinks probable meant that everything was offloaded (health and safety) and they waited for a new catering order.
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Old May 17, 19, 11:46 am
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I had a delay last year from LAX and they said they couldn't depart because the catering was required for their tarmac delay plan.
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Old May 17, 19, 1:25 pm
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I would venture to guess that if the flight decided to forgo the catering there would be a tread titled, “AC takes off without catering” The comments would be about how individuals almost starved to death. After that, with the last of their energy they would want to know how much compensation they were entitled to.
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Old May 17, 19, 1:38 pm
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According to AC's flight status info, it was a 103 minute delay to get food for a 110 minute flight. Only at Air Canada.
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Old May 17, 19, 2:26 pm
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Originally Posted by BThumme View Post
So - thatís the question - is catering required?
Crew catering is guaranteed under the Collective Agreement in many cases.
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Old May 17, 19, 3:24 pm
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Originally Posted by pitz View Post
Crew catering is guaranteed under the Collective Agreement in many cases.
I suspect that this was the key issue, exacerbated by the loading of the wrong trolleys.

IIRC, this is not the first post about catering issues on the newer Rouge routes to NB.
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Old May 17, 19, 3:42 pm
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Is the OPs flight double catered? I suspect so, but I could be wrong.
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Old May 17, 19, 4:20 pm
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The other item to consider is loading the catering for the return flight or onward flight as well.
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Old May 17, 19, 7:39 pm
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I figured AC would have figured out the catering needs for the YYZ-YQM route now, given that it's been running for over 2 weeks, Hopefully this was just a one-off. I took a YQM-YYZ about 2 weeks ago, and they didn't have any catering for the return YQM-YYZ, so the Premium Rouge meal consisted of a pack of almonds. So running flights to YQM without catering hasn't stopped them before.
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Old May 17, 19, 9:40 pm
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In fairness to AC, the disorganization related to catering is the catering contractor's doing. It's not as if airlines have many options either. What is there? LSG/SkyChef or Gate Gourmet (sic)?
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