Catering delay - is food required?
May 17, 2019, 8:14 am
#1
Original Poster
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
Catering delay - is food required?
On board AC1502 Toronto - Moncton this morning. Was supposed to leave at 835, it’s now almost 1015.
Its getting a bit rough on board. People are understandably upset since we’ve been in rolling 10 minute delays, and a lot of people keep saying we would have arrived by now had we left (I’ll assume though that YYZ also caters the return leg).
Anyways people are taking their frustrations out on the FA, she keeps trying her best to say we’re required to have it on board and it’s the captains decision. People don’t seem to really care for that answer.
So - that’s the question - is catering required?
We also all got a nice talking to from the captain about being more patient and needing to be respectful because they are here for our safety before our comfort.
Its getting a bit rough on board. People are understandably upset since we’ve been in rolling 10 minute delays, and a lot of people keep saying we would have arrived by now had we left (I’ll assume though that YYZ also caters the return leg).
Anyways people are taking their frustrations out on the FA, she keeps trying her best to say we’re required to have it on board and it’s the captains decision. People don’t seem to really care for that answer.
So - that’s the question - is catering required?
We also all got a nice talking to from the captain about being more patient and needing to be respectful because they are here for our safety before our comfort.
May 17, 2019, 8:37 am
#3
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,358
Looks like a few issues made up the delay:
RMKS/DELAYED DUE FIN SWAP DUE FIN 278 AOG IN YYZ. TOW REQUIRED
FROM INT TO DOM AS A RESLT OF THE FIN SWAP FURTHER DELAYED DUE
CATERING DID NOT HAVE CATERING PLANNED FOR THIS FLIGHT. CATERI
NG SENT MEALS BUT DID NOT SEND WARM MEALS. IT WAS ALSO THEN DIS
COVERYED THAT THE CATERING THAT WAS SENT HAD OPEN DRINKS.
RMKS/DELAYED DUE FIN SWAP DUE FIN 278 AOG IN YYZ. TOW REQUIRED
FROM INT TO DOM AS A RESLT OF THE FIN SWAP FURTHER DELAYED DUE
CATERING DID NOT HAVE CATERING PLANNED FOR THIS FLIGHT. CATERI
NG SENT MEALS BUT DID NOT SEND WARM MEALS. IT WAS ALSO THEN DIS
COVERYED THAT THE CATERING THAT WAS SENT HAD OPEN DRINKS.
May 17, 2019, 8:48 am
#4
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,187
the catering that was sent had open drinks makes it seem like carts out of position or a cart due to come off an arriving plane getting reloaded in error.
The 'food was not warm' note confuses me. When has an airline preloaded warm food? they don't. It gets chilled in the carts and warmed onboard if equipped with ovens.
Comment above about pilots meals for layover being required to fly might have some truth. The pilots likely cannot just walk to the arrivals side at YQM to wait in line to buy lunch.
The 'food was not warm' note confuses me. When has an airline preloaded warm food? they don't. It gets chilled in the carts and warmed onboard if equipped with ovens.
Comment above about pilots meals for layover being required to fly might have some truth. The pilots likely cannot just walk to the arrivals side at YQM to wait in line to buy lunch.
May 17, 2019, 11:14 am
#6
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,417
the catering that was sent had open drinks makes it seem like carts out of position or a cart due to come off an arriving plane getting reloaded in error.
The 'food was not warm' note confuses me. When has an airline preloaded warm food? they don't. It gets chilled in the carts and warmed onboard if equipped with ovens.
Comment above about pilots meals for layover being required to fly might have some truth. The pilots likely cannot just walk to the arrivals side at YQM to wait in line to buy lunch.
The 'food was not warm' note confuses me. When has an airline preloaded warm food? they don't. It gets chilled in the carts and warmed onboard if equipped with ovens.
Comment above about pilots meals for layover being required to fly might have some truth. The pilots likely cannot just walk to the arrivals side at YQM to wait in line to buy lunch.
My MCO-YYZ flight this week also did not have any warm food. Either they did not load it or since the inbound flight was late the pax consumed it all. So we had to make do with snacks or wraps, roastbeef sandwich. They were also out of some of the cold food incl california rolls, etc. Open drinks probable meant that everything was offloaded (health and safety) and they waited for a new catering order.
May 17, 2019, 1:25 pm
#8
Join Date: Mar 2008
Location: Israel/United States
Posts: 1,234
I would venture to guess that if the flight decided to forgo the catering there would be a tread titled, “AC takes off without catering” The comments would be about how individuals almost starved to death. After that, with the last of their energy they would want to know how much compensation they were entitled to.
May 17, 2019, 3:24 pm
#11
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
May 17, 2019, 7:39 pm
#14
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,341
I figured AC would have figured out the catering needs for the YYZ-YQM route now, given that it's been running for over 2 weeks, Hopefully this was just a one-off. I took a YQM-YYZ about 2 weeks ago, and they didn't have any catering for the return YQM-YYZ, so the Premium Rouge meal consisted of a pack of almonds. So running flights to YQM without catering hasn't stopped them before.
May 17, 2019, 9:40 pm
#15
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,917
In fairness to AC, the disorganization related to catering is the catering contractor's doing. It's not as if airlines have many options either. What is there? LSG/SkyChef or Gate Gourmet (sic)?