Downgraded from Premium Rouge
Have booked a business ticket for July on AC on HEL-CPH-YYZ-YQT. The YYZ-YQT leg is on Air Canada Rouge and we had booked seats in business (P). Today I received an e-mail from AC, we have been downgraded on Rouge, no explanation or solution provided. The flight we are on (A321) does not seem to have business class any longer, any ideas on if we can request compensation? Booked in business, would also have preferred to fly business... :mad: |
nvm. Was rouge, still rouge without J. See others.
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Originally Posted by vulle
(Post 31087605)
Have booked a business ticket for July on AC on HEL-CPH-YYZ-YQT. The YYZ-YQT leg is on Air Canada Rouge and we had booked seats in business (P). Today I received an e-mail from AC, we have been downgraded on Rouge, no explanation or solution provided. The flight we are on (A321) does not seem to have business class any longer, any ideas on if we can request compensation? Booked in business, would also have preferred to fly business... :mad: Call AC to see what they can offer you in compensation. Does still flight count under EU regulations for downgrade? Someone with more knowledge than me should answer that... |
Looking at the July schedule, they have subbed in the all Y Rouge 321 for 3 daily flights to YQT, which seems like a lot of capacity for that route, does it not? I honestly would have thought it would be Q400 service for sure.
I think you will be entitled to some sort of compensation, so I would phone in for sure. Heck, I got a 20% promo code last week for having a YWG-YYC mainline flight swapped to Rouge, they gave one to every passenger. I think you are due at least that much. But there are no other routing options available, so I think you have to just ensure you get compensated. |
They're running an A321 YYZ-YQT? Seriously?
Even replacing 3 flights a day, I can't see that being a full plane. I know they're tight on fins with the Max issues, but wow (so to speak!). |
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Originally Posted by Symmetre
(Post 31087971)
… but wow (so to speak!).
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Originally Posted by Symmetre
(Post 31087971)
They're running an A321 YYZ-YQT? Seriously?
Even replacing 3 flights a day, I can't see that being a full plane. I know they're tight on fins with the Max issues, but wow (so to speak!). For OP: Best you can probaly hope for is a good will coupon / compensation... At least it's only 1h20m-ish of you journey. |
Originally Posted by vulle
(Post 31087605)
Have booked a business ticket for July on AC on HEL-CPH-YYZ-YQT. The YYZ-YQT leg is on Air Canada Rouge and we had booked seats in business (P). Today I received an e-mail from AC, we have been downgraded on Rouge, no explanation or solution provided. The flight we are on (A321) does not seem to have business class any longer, any ideas on if we can request compensation? Booked in business, would also have preferred to fly business... :mad: |
Originally Posted by VoodooYYC
(Post 31087715)
I think you will be entitled to some sort of compensation, so I would phone in for sure. Heck, I got a 20% promo code last week for having a YWG-YYC mainline flight swapped to Rouge, they gave one to every passenger. I think you are due at least that much. But there are no other routing options available, so I think you have to just ensure you get compensated. |
Downgraded from Premium Rouge?
Is that even possible? |
Thank you all! Even leaving from EU I expect no EC261-compensation as I was informed more than 14 days in advance. Will contact CR and let you know the end result. |
This route was operated by Q400s until April 30, so swapping in the all-Y A321 won't be a big disappointment to most of us as we weren't used to having a J cabin anyway. From what I've heard, a lot of the people up front right now are e-upgrades or op-ups rather than paid J fares.
As for the capacity increase, it's probably a combination of things:
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Thank you all! Even leaving from EU I expect no EC261-compensation as I was informed more than 14 days in advance. The 14 day period of notice only applies to EC261/2004 article 7 compensation. But you are seeking a refund - hence no 14 day period of notice. Who has issued the ticket? SK or AC? |
There is no precedential authority for the proposition that a downgrade of a segment on a ticket departing the EU, but where the downgraded segment is on a non-EU carrier between two points outside the EU, generates a refund under EC 261/2004. It is unlikely that AC will acquiesce in an interpretation to downgrades which has only been addressed in the context of cancellations & downgrades.
In any event, the refund would be 75% of the base segment fare. On this routing, that is likely calculated based on a percentage of the distance YYZ-YQT of the distance HEL-YQT. Take out the taxes and it won't likely be much given that tickets on the micro-hop sell for under CAD 100. You might do a lot better if AC is willing to issue a 20% discount for later use. AC also knows that you won't likely litigate as an EC 261/2004 claim would need to be filed in either Finland or Denmark. |
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