Upgrade status = Upgraded but no email?
May 7, 2019, 4:42 am
#1
Original Poster
Join Date: Jun 2002
Location: YYZ
Posts: 954
Upgrade status = Upgraded but no email?
Hey all - just reviewing my booking for tomorrow and when I check the status of my U/G request, it says that I am upgraded. No confirmation yet and not able to select a seat. Is this a phantom upgrade?
As a lowly 25k I am only used to clearing at the gate....thanks in advance.
As a lowly 25k I am only used to clearing at the gate....thanks in advance.
May 7, 2019, 6:25 am
#3
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,160
Call reservations. Tell them that your upgrade has cleared, and you'd like to select a seat. They will be able to do the seat selection for you - and that will also confirm that the upgrade has indeed cleared.
May 7, 2019, 7:51 am
#5
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
Just to clarify - the history shows "Upgraded to Business Class"?
When I get waitlisted the main screen has always shown as waitlisted, but I never checked the history.
Is R>0 on that flight. If you do not have EF you can give us the flight number and we can check.
When I get waitlisted the main screen has always shown as waitlisted, but I never checked the history.
Is R>0 on that flight. If you do not have EF you can give us the flight number and we can check.
May 7, 2019, 8:16 am
#7
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,160
The agent is correct that the credits will be automatically returned to you if your upgrade does not clear.
May 7, 2019, 7:46 pm
#8
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Whenever my eupgrade goes waitlisted and then clears ahead of DCS, I've always received an email.
And when my eupgrade is cleared immediately, I always receive an email.
When my eUpgrade clears at the gate, I've never received an email.
And when my eupgrade is cleared immediately, I always receive an email.
When my eUpgrade clears at the gate, I've never received an email.