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Why can't AC IT recognize AC status member & assign Preferred seats?

Why can't AC IT recognize AC status member & assign Preferred seats?

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Old Apr 30, 19, 9:12 am
  #1  
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Why can't AC IT recognize AC status member & assign Preferred seats?

This isn’t really insubstantial, but I certainly want to rant about it, so this is as good a place as any.

Had a last minute flight to Winnipeg booked for me in Standard for this week, and saw that the seat map was pretty much full, about 6-7 seats left in the back and a few more preferred seats. I didn’t check in right at T-24, and waited for the seat map to show full in back before I did.

The frigging IT system had assigned me a seat in row 17 (non-preferred) and still wanted to charge for preferred. But, some FOTSG who just checked at the airport or whatever are assigned Preferred seats. I find this beyond annoying. I mean, I know it’s an absolute joke of an IT system, but surely in a circumstance like this, the software could see the load, and place a status member in the preferred rows when the flight is full. It’s infuriating.

There has to be a way to allocate remaining preferred seats that will need to be filled to status customers at T-24. It would be an easy perk to add to the program. Screw FOTSG.

Last edited by tcook052; Apr 30, 19 at 9:36 am
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Old Apr 30, 19, 9:35 am
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Originally Posted by VoodooYYC View Post
This isn’t really insubstantial, but I certainly want to rant about it, so this is as good a place as any.

Had a last minute flight to Winnipeg booked for me in Standard for this week, and saw that the seat map was pretty much full, about 6-7 seats left in the back and a few more preferred seats. I didn’t check in right at T-24, and waited for the seat map to show full in back before I did.

The frigging IT system had assigned me a seat in row 17 (non-preferred) and still wanted to charge for preferred. But, some FOTSG who just checked at the airport or whatever are assigned Preferred seats. I find this beyond annoying. I mean, I know it’s an absolute joke of an IT system, but surely in a circumstance like this, the software could see the load, and place a status member in the preferred rows when the flight is full. It’s infuriating.

There has to be a way to allocate remaining preferred seats that will need to be filled to status customers at T-24. It would be an easy perk to add to the program. Screw FOTSG.
It's even better when non-status GTEs get preferred seats for free.

Last edited by tcook052; Apr 30, 19 at 9:37 am Reason: edit quote
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Old Apr 30, 19, 9:41 am
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Please note these posts have been moved out of another thread and into their own for further discussion.

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Old Apr 30, 19, 9:52 am
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And also paging @vernonc on this topic
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Old Apr 30, 19, 9:52 am
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Originally Posted by VoodooYYC View Post
There has to be a way to allocate remaining preferred seats that will need to be filled to status customers at T-24. It would be an easy perk to add to the program.
A couple of months ago, I was seated in a preferred aisle seat and the middle seat remained empty with me crossing my fingers it would remain so. I had boarded early as I had a carry-on to stow but knew the likelihood was low since this was YYZ-YVR route, which is always full. Sure enough near the end of boarding, someone with a lot of carry-on came along and was assigned to the middle seat. She took her bag back up to the FA to get it checked-in (not sure why this was not caught at boarding by the GA).

In the course of our flight, we got to chatting. I was told by this pax that she has almost always gotten a preferred row (granted typically middle seat) when booking the basic fare and not paying for assigned seats. Additionally, due to later boarding, she has typically gotten her bag(s) checked for free. She doesn't fly frequently enough to earn status and always books the cheapest flights when she needs to fly.

While we FT'ers may play the AQM accumulation game for status, others play the "pay as little as possible to get the maximum perks" game! However, I agree that it would be great if AC IT can recognize status and assign preferred seats to status pax first.
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Old Apr 30, 19, 10:00 am
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For SEs it's easier since they get any seat in Y for free.
For the lower tiers, it's only free above a certain fare category, depending on status and route.

So the tough part will be the musical chairs that someone or some algorithm has to figure out to swap out GTEs and FOTSGs who would otherwise get preferred seats... and adding a feature for status pax in Y to choose their personal preference of "No, I don't want a Preferred Seat and would rather stay in seat 45E so please have your algorithm ignore me".
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Old Apr 30, 19, 10:04 am
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Last minute seat dancing is messed across the board.

W&B reorg putting FOTSG into J is at the other extreme of this lazy IT, lazy GA, indifference to FFs.
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Old Apr 30, 19, 10:10 am
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Originally Posted by SteadyAT View Post
While we FT'ers may play the AQM accumulation game for status, others play the "pay as little as possible to get the maximum perks" game! However, I agree that it would be great if AC IT can recognize status and assign preferred seats to status pax first.
I would argue that she's embodying the very essence of FT!
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Old Apr 30, 19, 10:28 am
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While we're dreaming about the capabilities that a great IT system would provide ....

It would be awesome if the system put a block on the seats next to flyers with a certain status (ie, SE & MM). I'm not suggesting that the seat block would prevent FOTSG's from flying - if the plane was full, then I'd expect all of the blocked seats to end up with a bum in them - but the blocked seats should only be used when there are no non-blocked seats left.

This would avoid that annoying situation when SE's in preferred seats near the front of the Y cabin end up jammed in, with every single seat filled ... and meanwhile, there are a handful of open middle seats still left near the back of the plane.

It wouldn't cost AC anything to implement this (beyond the IT work), and unlike the potentially negative consequences of giving away free upgrades (thus cheapening the value of J) ... putting a seat block in Y wouldn't provide any incentive for flyers to drive the "wrong" behavior (wrong from AC's perspective).
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Old Apr 30, 19, 10:35 am
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Just give the GTE and FOTSG opups from the middle Preferred Seats in order to give the SE more space in Y.
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Old Apr 30, 19, 11:10 am
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Originally Posted by yyznomad View Post
For SEs it's easier since they get any seat in Y for free.
For the lower tiers, it's only free above a certain fare category, depending on status and route.

So the tough part will be the musical chairs that someone or some algorithm has to figure out to swap out GTEs and FOTSGs who would otherwise get preferred seats... and adding a feature for status pax in Y to choose their personal preference of "No, I don't want a Preferred Seat and would rather stay in seat 45E so please have your algorithm ignore me".
This. I’d rather be in a non-preferred aisle seat than a preferred middle seat. And I know which preferred seats are actually miserable.
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Old Apr 30, 19, 11:16 am
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So the desired solution seems to be to add a further discount (50% -> 100%) or loosen restrictions (Standard+ instead of Flex+) on preferred seats for status pax if the load is such that the preferred seats will have to be filled at the gate.

Seems reasonable.

But I doubt it will ever happen. Certainly not before Amadeus.

Also I really don't want all the preferred seats to be occupied by freeloaders when I get rebooked at T-120 due to IRROPS
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Old Apr 30, 19, 12:05 pm
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Originally Posted by SteadyAT View Post
I was told by this pax that she has almost always gotten a preferred row (granted typically middle seat) when booking the basic fare and not paying for assigned seats.
My pet peeve is families who are separately assigned these seats then want you to move to suit them.
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Old Apr 30, 19, 3:14 pm
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I think that AC would say they were providing a service to their “most valued customers” by assigning a seat before OLCI, but really, they want to keep those preferred seats available for sale until the last possible second.

But the reality is, there are more people like Basic Mary that SteadyAT was talking about above. No one pays the $30 or $50 for a preferred seat when the non-preferred rows are full. They just wait it out, get rewarded, and I’m getting hosed.
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Old Apr 30, 19, 3:23 pm
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Are you sure you were assigned a seat automatically? Who booked the ticket? On AC.com?

I don't remember AC auto assigning seats.
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