AC now ranked "one of the worst performers" for OTP
#106
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
#108
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
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#111
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
What time is used to determine when a flight departs? I’m sitting on the tarmac on 8041 right now. Flight scheduled to depart at 17:05. It is now 17:50 and plane hasn’t moved, with no indication it will any time soon. Pilot blames delayed approval of flight plan by traffic control. Anyhow, the AC app shows we departed early at 17:02. So, does the fact that they closed the door on time mean that we departed on time for the purposes of calculating performance?
By the way, it is bad enough that AC has a CR9 on a 4.5 hour flight, but to be sitting on the ground for what is well over an extra hour, when you count the boarding time, makes it much worse.
By the way, it is bad enough that AC has a CR9 on a 4.5 hour flight, but to be sitting on the ground for what is well over an extra hour, when you count the boarding time, makes it much worse.
#112
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
What time is used to determine when a flight departs? I’m sitting on the tarmac on 8041 right now. Flight scheduled to depart at 17:05. It is now 17:50 and plane hasn’t moved, with no indication it will any time soon. Pilot blames delayed approval of flight plan by traffic control. Anyhow, the AC app shows we departed early at 17:02. So, does the fact that they closed the door on time mean that we departed on time for the purposes of calculating performance?
By the way, it is bad enough that AC has a CR9 on a 4.5 hour flight, but to be sitting on the ground for what is well over an extra hour, when you count the boarding time, makes it much worse.
By the way, it is bad enough that AC has a CR9 on a 4.5 hour flight, but to be sitting on the ground for what is well over an extra hour, when you count the boarding time, makes it much worse.
Isn't departure mesured at block time? Mind you, arrival will be late. Still, could be all sort of reasons outside AC's control if boarding and luggage loading completed on time and the plane left the gate.
#113
Join Date: Dec 2002
Posts: 8,002
Brake release to brake set. Same as crew pay.
The sooner the brakes are off, the sooner the money rolls in.
I believe the real reason was Jazz wasn't able to electronically file flight plans. Flight plans had to be faxed or phoned in.
The sooner the brakes are off, the sooner the money rolls in.
I believe the real reason was Jazz wasn't able to electronically file flight plans. Flight plans had to be faxed or phoned in.
#114
Original Poster
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
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In other words, this delay is 100% the fault of the airline. They know the departure time months in advance. Not the passenger’s fault that AC or one of its subsidiaries can’t get their act together.
#115
Original Poster
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,995
AC OTP for July among the worst in the world
Amusing myself by reading the July OTP report. I know AC isn’t exactly a world leader in OTP, but among global airlines one might hope they could at least crack the Top 50 list.
Nope.
Try ranking 113th worldwide, with a spectacular 65.9% OTP for July 2019.
I guess all that snow and de-icing really adds up.
Westjet, by comparison, did make the top 50, ranking 29th with an 81.2% OTP.
Okay AC apologists … flame away.
Nope.
Try ranking 113th worldwide, with a spectacular 65.9% OTP for July 2019.
I guess all that snow and de-icing really adds up.
Westjet, by comparison, did make the top 50, ranking 29th with an 81.2% OTP.
Okay AC apologists … flame away.
#116
Join Date: Aug 2018
Location: YYC
Programs: Air Canada SE100K, Westjet Platinum, Marriott Platinum Elite, NEXUS
Posts: 144
Very bad OTP vs other major airlines.
As AC transitions more MAX aircraft into the fleet (once the ban is lifted), and the older airbus aircraft are retired I am certain OTP will improve, at least domestically.
As a KPI, I doubt AC is simply ignoring the OTP issue. However, until the MAX and A220 have replaced a good chunk of the current domestic fleet, I doubt we will see much improvement in this metric.
As AC transitions more MAX aircraft into the fleet (once the ban is lifted), and the older airbus aircraft are retired I am certain OTP will improve, at least domestically.
As a KPI, I doubt AC is simply ignoring the OTP issue. However, until the MAX and A220 have replaced a good chunk of the current domestic fleet, I doubt we will see much improvement in this metric.
#117
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,301
Very bad OTP vs other major airlines.
As AC transitions more MAX aircraft into the fleet (once the ban is lifted), and the older airbus aircraft are retired I am certain OTP will improve, at least domestically.
As a KPI, I doubt AC is simply ignoring the OTP issue. However, until the MAX and A220 have replaced a good chunk of the current domestic fleet, I doubt we will see much improvement in this metric.
As AC transitions more MAX aircraft into the fleet (once the ban is lifted), and the older airbus aircraft are retired I am certain OTP will improve, at least domestically.
As a KPI, I doubt AC is simply ignoring the OTP issue. However, until the MAX and A220 have replaced a good chunk of the current domestic fleet, I doubt we will see much improvement in this metric.
Since the grounding ACs OTP has actually improved. They weren't even pulling in 50% in Feb.
And yes AC is ignoring it, as long as profits keep rising, why care?
#118
Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,099
Does AC have relative old fleet among the carriers listed? I don’t think so.
And whose responsibility is it to keep the fleet modern and well maintained?
And whose responsibility is it to keep the fleet modern and well maintained?
#119
Join Date: Aug 2018
Location: YYC
Programs: Air Canada SE100K, Westjet Platinum, Marriott Platinum Elite, NEXUS
Posts: 144
If OTP was impacting the bottom line, I would agree. However, the financials currently say otherwise.
Have we all drilled down into the numbers to determine why OTP is where it is?
- Is it due to maintenance?
- Is it scheduling that is too tight?
- If the flights are late, how late are they? 15, 20, 45 mins late? If 90% of the late flights are less than 15 minutes past what is considered late (an example), would pouring millions of $ into improving OTP really improve revenue, and if so, by how much?
I suspect most most of us here have not because we do not have access to that kind of information. But guess what? AC does. Saying AC is ignoring the issue is a little simplistic. Like all businesses, AC keeps their eyes on a set of key performance indicators. OTP is one of them. It is possible that the ROI to improve OTP is minimal and not worth the investment.
I am truly amazed how deeply passionate and opinionated many here are about OTP. If AC’s OTP negatively impacts your life, I implore you to move your business to WS, and/or others. If enough of you do this, maybe they will pay more attention to OTP. Otherwise, I’m not sure what else can be done. $ talks.
#120
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
As AC transitions more MAX aircraft into the fleet (once the ban is lifted), and the older airbus aircraft are retired I am certain OTP will improve, at least domestically.
As a KPI, I doubt AC is simply ignoring the OTP issue. However, until the MAX and A220 have replaced a good chunk of the current domestic fleet, I doubt we will see much improvement in this metric.
As a KPI, I doubt AC is simply ignoring the OTP issue. However, until the MAX and A220 have replaced a good chunk of the current domestic fleet, I doubt we will see much improvement in this metric.
I have as much access to the reasons for AC's poor OTP as the next person (ie: next to none), but my observations suggest that human factors (insufficient staffing of ground crews for one) create minor delays that snowball throughout the operational period.