AC now ranked "one of the worst performers" for OTP
#256
Join Date: Jan 2021
Location: SFO
Programs: AS MVP Gold 100k, UA Silver, AC P25k, Marriott Titanium, Hilton Gold, IHG Platinum
Posts: 863
Ive seen a bunch of domestic flights get cancelled - the triangle is getting decimated.....
#257
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
Yeah, it seems almost anything that touches YYZ other than the first flight of the day has been delayed significantly, and seems to have gotten worse over the past week or two. I had a connection through YYZ last week going YYT-YYZ-YYC, and unfortunately the YYT-YYZ was delayed significantly due to the inbound from YYZ. Ultimately ended up with a misconnect at YYZ.
One thing that I'd noticed on arrival is that there were no gate agents anywhere to be seen at YYZ. It was so odd to see all these gates with passengers waiting and flight crews waiting near the podiums, but no gate agents anywhere in sight. I'd passed about 10 gates on the way to Customer Service from the end of the hammerhead and only saw one gate agent. I was wondering for a bit whether they'd all walked off the job at the same time. My impression was that the lack of gate agents is also contributing to a general slowdown on almost everything that touches YYZ. Also a bit frustrating that on a significantly delayed flight of ~3 hours, I'd expected to see a gate agent with connecting info like replacement boarding passes, etc, but there was no automatic rebooking or replacement boarding passes so needed to line up at CS and wait to have a CS agent rebook. So yeah, if you're connecting through YYZ, be prepared for a mess and potential misconnect.
One thing that I'd noticed on arrival is that there were no gate agents anywhere to be seen at YYZ. It was so odd to see all these gates with passengers waiting and flight crews waiting near the podiums, but no gate agents anywhere in sight. I'd passed about 10 gates on the way to Customer Service from the end of the hammerhead and only saw one gate agent. I was wondering for a bit whether they'd all walked off the job at the same time. My impression was that the lack of gate agents is also contributing to a general slowdown on almost everything that touches YYZ. Also a bit frustrating that on a significantly delayed flight of ~3 hours, I'd expected to see a gate agent with connecting info like replacement boarding passes, etc, but there was no automatic rebooking or replacement boarding passes so needed to line up at CS and wait to have a CS agent rebook. So yeah, if you're connecting through YYZ, be prepared for a mess and potential misconnect.
#258
Join Date: Jan 2021
Location: SFO
Programs: AS MVP Gold 100k, UA Silver, AC P25k, Marriott Titanium, Hilton Gold, IHG Platinum
Posts: 863
Funny - last week flying SFO>>YYZ>>YOW. I saw very few gate agents at YYZ and the ones there seemed pretty useless. Did they do a mass hire? I saw one senior overseeing the YOW flight gate agent.
Plenty of YUL <> YOW flights getting cancelled too. YYZ>>SFO was also canceled tonight.
I think AC is now facing what happened domestically in the USA - explosion of travel domestically and transborder.....its not like they can say they didnt see this coming given the bookings were known a month ago.
There is a huge shortage of crews in the USA since plenty retired and didnt keep them current to save $$$ - i suspect AC did the same thing.
Plenty of YUL <> YOW flights getting cancelled too. YYZ>>SFO was also canceled tonight.
I think AC is now facing what happened domestically in the USA - explosion of travel domestically and transborder.....its not like they can say they didnt see this coming given the bookings were known a month ago.
There is a huge shortage of crews in the USA since plenty retired and didnt keep them current to save $$$ - i suspect AC did the same thing.
#259
Suspended
Join Date: Apr 2021
Posts: 27
Pilots can take up to 2 months, and potentially longer depending on simulator availability. If they are flying the same aircraft as they were prior to layoff (some Jazz pilots), this interval can be much shorter.
#260
Join Date: Nov 2004
Posts: 581
I'm a former Jazz flight attendant trainer, it gets... complicated when it comes to figuring out who needs what training.
However it generally will be a single day plus online training if the person hasn't been off more than a year. 2 days plus more online training if off over a year.
It gets a bit sticky if it's a new flight attendant with less than 3 years service, they may need line indoctrination as well, that takes about a week to do.
In really extreme cases the person may require to re complete initial, that's a month.
Jazz FAs coming back also need to be certified on the E175 since it's new, that's another day.
We're also actively hiring flight attendants for YYZ....
However it generally will be a single day plus online training if the person hasn't been off more than a year. 2 days plus more online training if off over a year.
It gets a bit sticky if it's a new flight attendant with less than 3 years service, they may need line indoctrination as well, that takes about a week to do.
In really extreme cases the person may require to re complete initial, that's a month.
Jazz FAs coming back also need to be certified on the E175 since it's new, that's another day.
We're also actively hiring flight attendants for YYZ....
#261
Join Date: May 2003
Programs: UA Silver
Posts: 1,931
Why are they scheduling flights if they don’t have the flight crews (or the cleaning crews, ramp crews etc)?
#262
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,603
Funny - last week flying SFO>>YYZ>>YOW. I saw very few gate agents at YYZ and the ones there seemed pretty useless. Did they do a mass hire? I saw one senior overseeing the YOW flight gate agent.
Plenty of YUL <> YOW flights getting cancelled too. YYZ>>SFO was also canceled tonight.
I think AC is now facing what happened domestically in the USA - explosion of travel domestically and transborder.....its not like they can say they didnt see this coming given the bookings were known a month ago.
There is a huge shortage of crews in the USA since plenty retired and didnt keep them current to save $$$ - i suspect AC did the same thing.
Plenty of YUL <> YOW flights getting cancelled too. YYZ>>SFO was also canceled tonight.
I think AC is now facing what happened domestically in the USA - explosion of travel domestically and transborder.....its not like they can say they didnt see this coming given the bookings were known a month ago.
There is a huge shortage of crews in the USA since plenty retired and didnt keep them current to save $$$ - i suspect AC did the same thing.
I reckon it may be bad for a while as AC did not anticipate the rush to get back travelling again. My experience the last two weeks is that flights are very very full and it appears it may be this way for a while unless AC is able to bring more capacity and staff back online.
#263
Join Date: May 2003
Programs: UA Silver
Posts: 1,931
I chatted with the concierge at YYZ when I arrived on Saturday from LHR and had to pick up a hotel voucher due to a misconnect. She was pretty flustered and when I asked if things were bad today she said it has bad for a while. Between the CBS work to rule and the massive upsurge in travellers, they are really struggling to keep up. All three hubs are apparently bad, with YYZ and YUL especially bad due to the larger number of transatlantic flights..
can be blamed on CBS and transatlantic flights? Really?
#264
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,603
And last time I checked the US wasn't in Canada (you referenced that in your post).
#265
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
When I had to sit on my SFO-YYZ at the gate for 2 hours, a GA had to remain with us. So due to CBSA issues, a GA was out of commission for 2 hours. Add a few more flights, and that could be a lot of busy GAs, which could easily cascade to delays on other flights.
#266
Join Date: May 2003
Programs: UA Silver
Posts: 1,931
Well, certainly some of it could be. AC has lots of people connecting onto onward connections at their hubs. Trying to find seats for all the misconnecting people would be a nightmare. Some flights are likely being held for this reason (that was my experience recently in YYZ), especially with people who are just going to miss their flights. I was not trying to explain away everything but it was brutal in YYZ on Saturday trying to enter Canada.
Edited to add: An agent at AC check-in in YQB confirmed there’s a crew problem systemwide.
Last edited by respectable_man; Aug 16, 2021 at 4:00 pm
#267
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,301
Delayed of course. Captain blamed it on connecting pax thru customs... really?
How many intl flight arrive by 7am at YYZ?
The real reason. No gate agents available to board the plane. One finally showed up 15 mins prior to departure. There is only so much one agent can do.
App of course says delay due to "safety reasons".
Would love to see how big of a mess this becomes down the line today.
#268
Original Poster
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,995
AC still batting 1000 ... two flights in the past week week, both short hops, both close to an hour late. If nothing, they're consistent.
#269
Join Date: Apr 2015
Location: Annapolis, MD
Programs: UA Premier Platinum, AA Platinum, Hilton Diamond, Marriott Bonvoy Gold, National Exec Elite
Posts: 62
Sitting here at F99 at yyz going back to IAD.
An hour to get through security (priority line) and customs (US passport). Those who had a non-us passport probably had to wait an hour longer. They were holding us in security because customs hall was full.
Doesn’t matter anyway as not enough staffing for gate agents to board the aircraft on time. Gate agent ran from another flight at scheduled departure time and attempted to start boarding only to realize she needed another gate agent to help her (non-jetway boarding). Still waiting for another agent to show and 20 minutes past scheduled departure.
what’s the point of trying to operate a schedule if you don’t have enough staff to operate it? Word to those connecting through here (not us thankfully)… just don’t.
An hour to get through security (priority line) and customs (US passport). Those who had a non-us passport probably had to wait an hour longer. They were holding us in security because customs hall was full.
Doesn’t matter anyway as not enough staffing for gate agents to board the aircraft on time. Gate agent ran from another flight at scheduled departure time and attempted to start boarding only to realize she needed another gate agent to help her (non-jetway boarding). Still waiting for another agent to show and 20 minutes past scheduled departure.
what’s the point of trying to operate a schedule if you don’t have enough staff to operate it? Word to those connecting through here (not us thankfully)… just don’t.
#270
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
I'm a little hesitant to post this before I even have an arrival time, but...