AC now ranked "one of the worst performers" for OTP
Mar 4, 20, 7:32 pm
#181
Join Date: Dec 2002
Posts: 7,533
Who's got the February OTP numbers?
I'm curious as to what effect $1bn in increased a/c availability has had.
I'm curious as to what effect $1bn in increased a/c availability has had.
Mar 4, 20, 8:36 pm
#182
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Last edited by skybluesea; Dec 21, 20 at 2:56 pm
Mar 5, 20, 6:08 am
#183
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Originally Posted by tracon
Who's got the February OTP numbers?
I'm curious as to what effect $1bn in increased a/c availability has had.
I'm curious as to what effect $1bn in increased a/c availability has had.
59.4%, a significant improvement for AC, but still almost worst in North America, they did beat out Swoop tho!
5.8% cancellation rate, also worst.
Rank #148/156 on OTP worldwide.
Mar 5, 20, 10:19 am
#184
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So let me get this straight.
Westjet achieves 78.4% OTP and a 2.6% cancellation rate.
AC - operating out of the same Canadian airports and subject to the same Canadian weather - is 59.4% OTP with a 5.8% cancellation rate.
So what's the excuse this time? It only snowed at Terminal 1?
Westjet achieves 78.4% OTP and a 2.6% cancellation rate.
AC - operating out of the same Canadian airports and subject to the same Canadian weather - is 59.4% OTP with a 5.8% cancellation rate.
So what's the excuse this time? It only snowed at Terminal 1?
Mar 5, 20, 10:25 am
#185
Join Date: Nov 2018
Location: Edmonton/Calgary/Vancouver
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Originally Posted by Symmetre
So let me get this straight.
Westjet achieves 78.4% OTP and a 2.6% cancellation rate.
AC - operating out of the same Canadian airports and subject to the same Canadian weather - is 59.4% OTP with a 5.8% cancellation rate.
So what's the excuse this time? It only snowed at Terminal 1?
Westjet achieves 78.4% OTP and a 2.6% cancellation rate.
AC - operating out of the same Canadian airports and subject to the same Canadian weather - is 59.4% OTP with a 5.8% cancellation rate.
So what's the excuse this time? It only snowed at Terminal 1?
Mar 5, 20, 1:12 pm
#186
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Originally Posted by EdmFlyBoi
It would interesting to look at a block time comparison between the 2 carriers. Does Westjet allow more time in their schedule for things like deicing? It would also be interesting to know what the OTP breakdown is by domestic versus transborder versus international. It seems that the AC Express schedule (not sure if that is included in the numbers) in Alberta is so tight that they invariably run behind if there is only a slight delay.
Here are 4 random routes from this week, I would expect the pattern to be the same elsewhere - ie. a wash between the two
I would actually argue that Westjet should is far more vulnerable to weather - a higher percentage of all their flights operate in Canada/cold parts of the US. But yet, every single month, they come out far ahead of AC in the rankings.
Mar 5, 20, 1:42 pm
#187
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Westjet has to try to be good at SOMETHING*. They seemingly chose the area that everyone knows by now AC completely ignores.
*Yes, I'm biased. I really despise flying Westjet. I hated it long before I ever had status with AC or anyone else.
*Yes, I'm biased. I really despise flying Westjet. I hated it long before I ever had status with AC or anyone else.
Mar 5, 20, 3:16 pm
#188
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,777
I'm going to suggest something I've said before in the context of AC's customer service generally. It is only possible for their OTP to have been as bad as it is for as long as it has been if the executive doesn't care or actually wants it to be that way. Clearly AC thinks that improving their OTP will not significantly improve their profitability, and consistent with their general mentality, they simply don't care about the effect of this on the customers as long as we pay.
The customers might call it negligence. AC would call it good business.
The customers might call it negligence. AC would call it good business.
Mar 5, 20, 4:20 pm
#189
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Originally Posted by Sopwith
I'm going to suggest something I've said before in the context of AC's customer service generally. It is only possible for their OTP to have been as bad as it is for as long as it has been if the executive doesn't care or actually wants it to be that way. Clearly AC thinks that improving their OTP will not significantly improve their profitability, and consistent with their general mentality, they simply don't care about the effect of this on the customers as long as we pay.
The customers might call it negligence. AC would call it good business.
The customers might call it negligence. AC would call it good business.
If I need to be there on time, I book on Westjet. Or one of the US carriers.
There aren't too many occasions where I think " yeah, I can afford to spend seven hours hanging around the airport" and book AC for the hell of it.
Mar 6, 20, 12:41 pm
#190
Join Date: Nov 2018
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Waiting to board 332 to YUL and were delayed. 168 right beside is also delayed. Both due to grooming. This airline is rather pathetic in terms of getting anything off on time.
Mar 6, 20, 1:50 pm
#191
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Originally Posted by EdmFlyBoi
Waiting to board 332 to YUL and were delayed. 168 right beside is also delayed. Both due to grooming. This airline is rather pathetic in terms of getting anything off on time.
Mar 6, 20, 2:12 pm
#192
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Last edited by skybluesea; Dec 21, 20 at 2:54 pm
Mar 6, 20, 3:16 pm
#193
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Originally Posted by skybluesea
please do not give AC any more excuses for delay, they make up a lot already on their own without our help 🙏🏽
Mar 6, 20, 3:35 pm
#194
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Last edited by skybluesea; Dec 21, 20 at 2:51 pm
Mar 6, 20, 6:55 pm
#195
Join Date: May 2003
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Originally Posted by Sopwith
I'm going to suggest something I've said before in the context of AC's customer service generally. It is only possible for their OTP to have been as bad as it is for as long as it has been if the executive doesn't care or actually wants it to be that way. Clearly AC thinks that improving their OTP will not significantly improve their profitability, and consistent with their general mentality, they simply don't care about the effect of this on the customers as long as we pay.
The customers might call it negligence. AC would call it good business.
The customers might call it negligence. AC would call it good business.
