Any options for international ticket change due to medical condition?
#31
Original Poster
Join Date: Apr 2019
Posts: 11
#32
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,561
That means... almost nothing.
Depending on how they brand things, Delta likely has 10 or more "main cabin purchase" options, that include (or not) seat selection, premium seating, prepaid meals, priority boarding, lounge access, different point collection schemes, and differing levels of refundability.
Pre-submit note: I see that Delta has a brand called "main" (where "basic" < "main" < "comfort+"). Still, a particular letter class branded as "main" has the above concepts, too.
Depending on how they brand things, Delta likely has 10 or more "main cabin purchase" options, that include (or not) seat selection, premium seating, prepaid meals, priority boarding, lounge access, different point collection schemes, and differing levels of refundability.
Pre-submit note: I see that Delta has a brand called "main" (where "basic" < "main" < "comfort+"). Still, a particular letter class branded as "main" has the above concepts, too.
#33
Original Poster
Join Date: Apr 2019
Posts: 11
Well they issued the travel credit. increased the "change fee" to $450 and said it can only be used by my mom. I guess they didn't read the medical note regarding the terminal cancer. or maybe they did and that the nice way of saying fu$k off. Signature Suite better have a happy ending.
#34
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,921
Your Amex Platinum should have cancellation insurance, did you not try to get a refund through them first? They should have been able to fully refund the ticket for the reasons you gave.
Best wishes for you and your mother in these trying times.
Best wishes for you and your mother in these trying times.
#35
Original Poster
Join Date: Apr 2019
Posts: 11
edit: amex said "platinum credit card itself does not have travel insurance"
however if she dies before 2020 we can get a refund.. sheesh. anyway im done with this. thanks for the comments
however if she dies before 2020 we can get a refund.. sheesh. anyway im done with this. thanks for the comments
Last edited by David Burr; May 22, 2019 at 11:31 am
#37
Original Poster
Join Date: Apr 2019
Posts: 11
i only have the charge card. they said i had to purchase travel insurance to be covered.
https://millionmilesecrets.com/guide...tion-benefits/ confirms as well
https://millionmilesecrets.com/guide...tion-benefits/ confirms as well
#38
Join Date: May 2017
Location: YEG, SFO, VCA, JR JY-13
Programs: hahaha
Posts: 919
i only have the charge card. they said i had to purchase travel insurance to be covered.
https://millionmilesecrets.com/guide...tion-benefits/ confirms as well
https://millionmilesecrets.com/guide...tion-benefits/ confirms as well
Not sure if you have the US or Canadian AMEX Platinum charge card, but you linked info for the American one. The certs of insurance can usually be found by this URL on the AMEX site (below), but I've had this dumb link 404 for the past several months, so I'm not sure if there's another place you can find them:
https://www.insurance.americanexpres...-ENG-10.17.pdf
#39
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,921
Not sure if you have the US or Canadian AMEX Platinum charge card, but you linked info for the American one. The certs of insurance can usually be found by this URL on the AMEX site (below), but I've had this dumb link 404 for the past several months, so I'm not sure if there's another place you can find them:
https://www.insurance.americanexpres...-ENG-10.17.pdf
https://www.insurance.americanexpres...-ENG-10.17.pdf
The American one does not seem to have this insurance.
Once again, my sympathies to your mother and your family.
Last edited by Admiral Ackbar; May 22, 2019 at 7:06 pm
#40
Join Date: Dec 2006
Location: YEG
Posts: 3,925
As the OP is travelling to LHR from LAX, I assume he is US based and is therefore SOL based on difference with US Amex Plat. Let this be a cautionary tale to all those who book to make sure that they have the proper insurances in place when booking (either via CC or stand-alone). I recommend that people book with a CC that includes various coverages that may be required - even then it is important to know what is covered, and who is covered (especially if you're trying to book via points redemption).
Unfortunately airlines don't typically offer refunds, etc. for sickness (whether terminal or not); that's why there is a whole travel insurance industry that offer policies that cover items such as this.
Now, completely aside from the AC issue - OP - all the best to you and your mother. Hopefully you can enjoy whatever time is left.
Unfortunately airlines don't typically offer refunds, etc. for sickness (whether terminal or not); that's why there is a whole travel insurance industry that offer policies that cover items such as this.
Now, completely aside from the AC issue - OP - all the best to you and your mother. Hopefully you can enjoy whatever time is left.