AE refusing to credit - Fare ??? K
Mar 29, 2019, 2:10 pm
#1
Original Poster
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
AE refusing to credit - Fare ??? K
Posting for a friend, they flew YYZ PVG return with Air Canada booked by ... some company, ie: not on AC website. All had AE numbers associated but no miles issues.
Talked her through the claim process on AE today and met with a message that fare class wasn't eligible for miles. So looked back at the ticket (which has no details on it that I could see) and the booking which just lists Economy Class (K).
Now as far as I can see, AC doesn't even sell Basic fares on this route, and while I know all about branded fares I thought K was Standard (ex Tango) only?
Short of phoning Aeroplan ... any ideas? Can you even book Basic TPACs?
Talked her through the claim process on AE today and met with a message that fare class wasn't eligible for miles. So looked back at the ticket (which has no details on it that I could see) and the booking which just lists Economy Class (K).
Now as far as I can see, AC doesn't even sell Basic fares on this route, and while I know all about branded fares I thought K was Standard (ex Tango) only?
Short of phoning Aeroplan ... any ideas? Can you even book Basic TPACs?
Last edited by jc94; Mar 29, 2019 at 3:02 pm
Mar 29, 2019, 2:27 pm
#3
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,448
PVG, not PVR.
Yes, you can although not AFAIK on this route.
https://www.flyertalk.com/forum/air-...l#post30795277
Now as far as I can see, AC doesn't even sell Basic fares on this route, and while I know all about branded fares I thought K was Standard (ex Tango) only?
Short of phoning Aeroplan ... any ideas? Can you even book Basic TPACs? Can you even book Basic TPACs?
Short of phoning Aeroplan ... any ideas? Can you even book Basic TPACs? Can you even book Basic TPACs?
https://www.flyertalk.com/forum/air-...l#post30795277
Mar 29, 2019, 3:04 pm
#5
Original Poster
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
PVG, not PVR.
Yes, you can although not AFAIK on this route.
https://www.flyertalk.com/forum/air-...l#post30795277
Yes, you can although not AFAIK on this route.
https://www.flyertalk.com/forum/air-...l#post30795277
Sounds like they're out of luck for 7k miles each
Mar 29, 2019, 3:08 pm
#6
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,448
And while there may be a few bulk fares that exclude mileage earning IME most fares sold through TA's do earn mileage.
Mar 29, 2019, 4:09 pm
#7
Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,099
As a TA I wouldn't say many as while there may be some the majority of fare sold through consolidators I see on a daily basis as consolidators use the same published Standard or Flex fare basis as the public has access to as I'm constantly checking and re-checking against the GDS to ensure what's being confirmed isn't a Basic fare.
And while there may be a few bulk fares that exclude mileage earning IME most fares sold through TA's do earn mileage.
And while there may be a few bulk fares that exclude mileage earning IME most fares sold through TA's do earn mileage.
Mar 29, 2019, 10:03 pm
#10
Join Date: Nov 2009
Location: YVR
Posts: 251
it works in reverse with TK, if my flight fails to credit with TK, I send a request for mileage credit to aeroplanes using online forum, seems to work for me. I flew under my TK number.
Mar 29, 2019, 11:46 pm
#11
Join Date: Jun 2014
Location: YYC
Programs: UA 1K, Accor Platinum, Marriott Gold, Delta Silver, Hilton Gold
Posts: 362
Have your friends checked if the eticket number changed for some reason?
In 2017 I was in a similar situation: miles never credited so I just assumed it was because I booked the trip through FlightHub.
Got the same error message that "fare class wasn't eligible for miles" trying to claim the miles to UA and later AE.
Months later I noticed I had two different eticket numbers: one from my original booking and another on my return boarding pass.
It turns out my flight YVR-HKG had a 5-hour delay and somehow AC changed the eticket number. I didn't even know this was possible.
When I used the new number, I finally received the miles.
In 2017 I was in a similar situation: miles never credited so I just assumed it was because I booked the trip through FlightHub.
Got the same error message that "fare class wasn't eligible for miles" trying to claim the miles to UA and later AE.
Months later I noticed I had two different eticket numbers: one from my original booking and another on my return boarding pass.
It turns out my flight YVR-HKG had a 5-hour delay and somehow AC changed the eticket number. I didn't even know this was possible.
When I used the new number, I finally received the miles.
Mar 30, 2019, 5:19 pm
#12
Original Poster
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Interesting. Thanks I’ll see if they still have the BPs but failing that sounds like it might just be a side effect of booking via this TA esque thing.
It definitely wasn’t part of a group tour thing, but I didn’t pay much attention to what company it was.
It definitely wasn’t part of a group tour thing, but I didn’t pay much attention to what company it was.
Last edited by jc94; Mar 30, 2019 at 5:26 pm Reason: I can’t type, thanks ;)