Aeroplan closed today?
Mar 21, 2019, 10:17 am
#1
Original Poster
Join Date: Feb 2015
Posts: 188
Aeroplan closed today?
I've been trying to phone Aeroplan for about an hour this morning, through the regular Aeroplan number, as well as through the Super Elite number. Through the Super Elite number, it just hangs up on you, and through the regular Aeroplan number, it just rings busy. Has anyone had any luck getting through today?
Mar 21, 2019, 10:23 am
#2
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Haha.
Yep, the phone lines are dead.
I tried all 5 numbers I have for Aeroplan and none answer, just hang up.
I wonder what today's excuse will be.
Yep, the phone lines are dead.
I tried all 5 numbers I have for Aeroplan and none answer, just hang up.
I wonder what today's excuse will be.
Mar 21, 2019, 11:56 am
#3
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
I'm having trouble retrieving searches from 1-2 days ago. I hope the flights are still available.
It says the flights I previously found are not eligible for one-way, or just an error message asking me to call in- and when I do- busy.
It says the flights I previously found are not eligible for one-way, or just an error message asking me to call in- and when I do- busy.
Mar 21, 2019, 12:10 pm
#5
Original Poster
Join Date: Feb 2015
Posts: 188
As per their Facebook page "we are currently experiencing technical issues. Unfortunately we do not have an estimated time for resolution. We recommend you try again later and apologize for any inconvenience."
The website was also down for maintenance for several hours yesterday.
The website was also down for maintenance for several hours yesterday.
Mar 21, 2019, 12:44 pm
#6
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
As per their Facebook page "we are currently experiencing technical issues. Unfortunately we do not have an estimated time for resolution. We recommend you try again later and apologize for any inconvenience."
The website was also down for maintenance for several hours yesterday.
The website was also down for maintenance for several hours yesterday.
Mar 21, 2019, 1:19 pm
#7
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Mar 21, 2019, 1:32 pm
#8
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
As per their Facebook page "we are currently experiencing technical issues. Unfortunately we do not have an estimated time for resolution. We recommend you try again later and apologize for any inconvenience."
The website was also down for maintenance for several hours yesterday.
The website was also down for maintenance for several hours yesterday.
Also, don’t you mean Central Canada / Eastern Time Zone?
But I mean this will all improve come June 2020 right.
Mar 21, 2019, 1:39 pm
#9
Join Date: Mar 2010
Posts: 614
This morning I got a notification from ExpertFlyer that a seat I wanted opened up. Go on Aeroplan.com and sure enough site is "down for maintenance until 10am GMT". 10am GMT rolls around and site is still down....by 7am EST site is still down so I call in but can't get connected. By 7:30 still haven't gotten through and I lose the seat.
What a joke.
What a joke.
Mar 21, 2019, 1:56 pm
#10
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,566
To be fair to Aeroplan, people are on the phone with them right now for flights 4 months out, not on the MAX, trying to get rebooked.
There is peak expected load, and there is everyone with a flight in the next 14 months calling them load.
There is peak expected load, and there is everyone with a flight in the next 14 months calling them load.
Mar 21, 2019, 2:05 pm
#11
Join Date: Mar 2010
Posts: 614
The phone congestion is understandable (although not acceptable in my opinion), however the issue of a website that is down 25% of the time AND down when the call centre is closed is unacceptable. There is no other website I can think of across any industry that has even close to as much down time.
Mar 21, 2019, 2:53 pm
#12
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
The phone congestion is understandable (although not acceptable in my opinion), however the issue of a website that is down 25% of the time AND down when the call centre is closed is unacceptable. There is no other website I can think of across any industry that has even close to as much down time.
Manulife's Group Benefit site is down significantly more. Hours are:
- 5:30AM – 12:30AM (Monday – Friday)
- 5:30AM – 8:00PM (Saturday)
- 8:00AM – 10:00PM (Sunday)
But being down for "maintenance" is the default splash page and it's likely what's happening today is not planned maintenance but something else.
Mar 21, 2019, 3:49 pm
#13
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,314
Canada Revenue My Account is down for 3 hours a day.
Manulife's Group Benefit site is down significantly more. Hours are:
Aeroplan isn't the only transactional site that doesn't have 24/7 availability by design.
But being down for "maintenance" is the default splash page and it's likely what's happening today is not planned maintenance but something else.
Manulife's Group Benefit site is down significantly more. Hours are:
Aeroplan isn't the only transactional site that doesn't have 24/7 availability by design.
But being down for "maintenance" is the default splash page and it's likely what's happening today is not planned maintenance but something else.
I've worked on systems that only went down if there was a huge error (I recall about 10 minutes of downtime in the 2.5 years I worked there), systems that have had a lot of work put in to ensure minimal downtime (lots of maintenance can be done live), and other systems that have an hour scheduled every week in the middle of the night (for most customers) between Saturday and Sunday.
And I thought the latter there was unacceptable.
Mar 21, 2019, 4:22 pm
#14
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222