Rude Gate Agent Leading to Poor CS Response
Mar 19, 2019, 6:24 am
#32
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
[QUOTE=ou81two;30904015][QUOTE=glendroid;30902855]I told the agent that I would not like to check my bag as it is very expensive
You can afford a $1000 carry-on but no Premium Economy?
All the money in the world wouldn't have bought OP a PY ticket from YVR-YEG.
You can afford a $1000 carry-on but no Premium Economy?
Mar 19, 2019, 6:29 am
#33
Join Date: Nov 2012
Location: YWG
Posts: 2,272
[QUOTE=ou81two;30904015][QUOTE=glendroid;30902855]I told the agent that I would not like to check my bag as it is very expensive
You have no guarantee of overhead bin space in coach. If your luggage is too expensive to check then that's on you. You can afford a $1000 carry-on but no Premium Economy?
whats wrong with flying with a Rimowa in Y?
You have no guarantee of overhead bin space in coach. If your luggage is too expensive to check then that's on you. You can afford a $1000 carry-on but no Premium Economy?
Mar 19, 2019, 7:50 am
#34
Join Date: Feb 2010
Location: YYZ / FRA
Programs: IHG RA; Avis First
Posts: 1,444
I am sure there is more to this story than you are portraying. I highly doubt a CS agent would go off like this for no reason. What was the interaction you had with them before this happened? I don’t think you just walked up to the gate and presented your boarding pass and then got yelled at.
Mar 19, 2019, 7:51 am
#35
Join Date: Feb 2010
Location: YYZ / FRA
Programs: IHG RA; Avis First
Posts: 1,444
Mar 19, 2019, 8:22 am
#36
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 670
That sounds like the typical CS response from AC, they definitely won't escalate it. I was on a full fare Y ticket that includes a free AC bistro voucher, and the agent refused to provide one. Emailed AC CS and got the same canned response as well.
Mar 19, 2019, 8:33 am
#37
Suspended
Join Date: Mar 2014
Posts: 1,684
[QUOTE=hydrogen;30904601]Nothing. Complaining when you have to check it because of its price when you're not guaranteed an overhead bin space is the issue.
Mar 19, 2019, 8:40 am
#38
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,820
And given what AC charges for PY sometimes you could buy a hell of a lot of $1000 carry-ons.
Mar 19, 2019, 9:33 am
#39
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Zone 3. Plane was less than a third full when I tried to board. If you care for more detail, at gate C51... there was two agents verifying boarding passes. My girlfriend and I were having our boarding passes scanned by one of them and were about to board when the other agent from the other line (the one seemingly having a bad day) came from the other desk to tell me my bag won’t fit and that she can’t let me board unless I check it. Which is funny because I was transferring from another AC flight (TPE > YVR) and my bag had the cabin luggage verification FROM AIR CANADA right on the handle of it as they verified at the gate in Taipei that it was of proper size.
Bag is 100% compliant.
Your complaint talks about how the agent was rude the agent was, etc. and how you've traveled with the bag before, but doesn't clearly lay out any reason as to why you were right and the agent/AC was wrong. Also, you mentioned a Rimowa bag - until another poster provided the information I had no idea what the dimensions of that bag were. In my experience, if you're going to provide partial information that will involve someone else doing research, you're less likely to get the outcome you want.
IMHO you should have started by laying out facts.
- Your carry-on bag was compliant. It is Rimowa with dimensions X, Y, Z which are below AC's max dimensions of A, B and C.
- AC agent in Taipei had tagged it as being permitted as carry-on.
- You boarded with zone 3, and pax in zones 4 and 5 were subsequently allowed on with larger bags than yours
- AC didn't provide a sizer at the gate (something you could have mentioned in your initial email).
Mar 19, 2019, 10:22 am
#40
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,207
People boarding with me in Zone 1 get the stink eye over the size of their (legal) carry on bag while later zones do not. We've all seen giant backpacks, carrier bags and oversized luggage lurching towards the back of the plane.
I think a lot of it has to do with the cabin crews desire to just get everyone seated as the plane fills up towards the end of boarding. They just stop getting picky knowing that some of the bags will be coming back up again.
After all, gotta make those OTP targets somehow!
Mar 19, 2019, 10:42 am
#41
Join Date: Aug 2007
Location: Toronto
Programs: UA 1K, AC 35K, SPG GOLD
Posts: 264
AC says clearly on their website that carry on maximum is 46" linear (H+L+D).
If you have the rimowa topas 22" then it's fine. If it's the rimowa topas 26" or more then it's not a legal carry on.
If you have the rimowa topas 22" then it's fine. If it's the rimowa topas 26" or more then it's not a legal carry on.
Mar 19, 2019, 11:12 am
#42
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Never results is something good, IMHO.
Mar 19, 2019, 11:41 am
#43
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,284
What agent, and what is "one"? That post reads like you were expecting a voucher, which doesn't exist.
Mar 19, 2019, 11:45 am
#44
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Mar 19, 2019, 11:55 am
#45
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