Should I believe EF or Air Canada
Mar 16, 2019, 11:23 am
#1
Original Poster
Join Date: Jul 2016
Location: YEG
Programs: AC SE 100K, Bonvoy Titanium, Hyatt Globalist, Hilton Gold
Posts: 87
Should I believe EF or Air Canada
So I have an Aeroplan booking coming up for a route that is normally serviced by a 78M. When I booked the flight for the day of our flight the route is serviced by an A320. Expert Flyer and the AC website still shows the equipment as an A320.
Last night I noticed that on EF the flight is listed as cancelled. AC has stated that the flight is still scheduled according to their website and their agents. The Aeroplan rep stated that the flight was being cancelled and offered me a replacement flight that was definitely inferior (arriving the next day) even though EF shows positive space on earlier flights; however, AC would have to be the one to award those seats since they were not in his inventory (they do have Y available but he cannot book them for some reason).
I called AC to see what they can do and the agent insisted the flight is still scheduled, we have confirmed seats etc. and that they will simply be replacing that aircraft with another one. He could not see it was cancelled.
So who would you believe, AC or EF? Should I just bite the bullet and take the flight available from Aeroplan? Aeroplan has still not informed me of a cancellation.
Last night I noticed that on EF the flight is listed as cancelled. AC has stated that the flight is still scheduled according to their website and their agents. The Aeroplan rep stated that the flight was being cancelled and offered me a replacement flight that was definitely inferior (arriving the next day) even though EF shows positive space on earlier flights; however, AC would have to be the one to award those seats since they were not in his inventory (they do have Y available but he cannot book them for some reason).
I called AC to see what they can do and the agent insisted the flight is still scheduled, we have confirmed seats etc. and that they will simply be replacing that aircraft with another one. He could not see it was cancelled.
So who would you believe, AC or EF? Should I just bite the bullet and take the flight available from Aeroplan? Aeroplan has still not informed me of a cancellation.
Mar 16, 2019, 11:27 am
#2
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
Looks like different moments in time... and in a rather fluid situation. You might want to call Aeroplan again. BTW when AC cancels, they are supposed to be able to open seats on flights with no Aeroplan availability. So either the agent was making this up, or there was something else going on. Which may have evolved since.
Mar 16, 2019, 11:56 am
#4
Original Poster
Join Date: Jul 2016
Location: YEG
Programs: AC SE 100K, Bonvoy Titanium, Hyatt Globalist, Hilton Gold
Posts: 87
EF is now showing no availability on the later flight that Aeroplan offered earlier.
Mar 16, 2019, 4:15 pm
#6
Join Date: Dec 2010
Posts: 495
Aeroplan agent. I called with the flight I wanted moved to, she checked it wasn't oversold (it wasn't) and wife was confirmed in 30 seconds in J.