Revenue J pax downgraded while eUp pax stays in J?!?
Mar 15, 2019, 10:55 pm
#1
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Revenue J pax downgraded while eUp pax stays in J?!?
Just had a very unpleasant discussion with someone at AC YVR about how my wife was un-downgraded from J after an aircraft swap solved the problem of an inop seat. (Having never received the call about the downgrade in the first place)
Leaving aside how someone with E50K status, travelling with an SE, gets downgraded when on a revenue ticket, in what world is it acceptable to downgrade someone who bought a revenue J ticket while leaving an eUp in the J cabin?!? (Even during the time my wife was downgraded, there was someone with a green check mark on the upgrade list). And isn't that directly contrary to AC's policy that staff get downgraded first, then eUps, before revenue?
I was told the decision came from straight from revenue management in YUL, but if that's how revenue management runs things, it's pretty disgraceful.
It looks like this may have an okay ending, but I can't say I'm at all impressed with the way AC has handled this.
Leaving aside how someone with E50K status, travelling with an SE, gets downgraded when on a revenue ticket, in what world is it acceptable to downgrade someone who bought a revenue J ticket while leaving an eUp in the J cabin?!? (Even during the time my wife was downgraded, there was someone with a green check mark on the upgrade list). And isn't that directly contrary to AC's policy that staff get downgraded first, then eUps, before revenue?
I was told the decision came from straight from revenue management in YUL, but if that's how revenue management runs things, it's pretty disgraceful.
It looks like this may have an okay ending, but I can't say I'm at all impressed with the way AC has handled this.
Mar 15, 2019, 11:04 pm
#3
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What's the appropriate comp? A $500 MCO? Another 20% off code? AC is highly unlikely to offer me anything I consider appropriate, and when there's someone on an eUp still sitting in J, "appropriate" would be a vast sum of cold, hard cash, and even then, it's really not what I want.
Mar 15, 2019, 11:07 pm
#4
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What's the appropriate comp? A $500 MCO? Another 20% off code? AC is highly unlikely to offer me anything I consider appropriate, and when there's someone on an eUp still sitting in J, "appropriate" would be a vast sum of cold, hard cash, and even then, it's really not what I want.
Good benchmark should be a full refund + 50% MCO?
My bad as I took your last sentence "It may end okay" as que that you were promised good comp .
Mar 15, 2019, 11:12 pm
#5
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This may work out okay because she has supposedly now been un-downgraded and is back in J. Although since someone has undoubtedly screwed something up, she's showing up on the upgrade list.
But the point of the thread is that she was downgraded, but someone on an eUp wasn't.
Mar 16, 2019, 12:29 am
#8
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Mar 16, 2019, 1:24 am
#9
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I have seen other airlines bump J to Y based on seat #s. If the same seat # does not exist when equipment is swapped, you are downgraded.... doesn't matter if you were crew using a pass , an upgrade on a cheap ticket, or paid J on a $5k ticket.
Mar 16, 2019, 4:06 am
#10
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Mar 16, 2019, 7:57 am
#11
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Being on the onload list does not mean you're an upgrade.
Deadheading pilots show up there, GTE shows up there, etc.
I've been on the list as paid J due to an aircraft swap that shuffled seats around.
The downgrade is annoying and worth pursuing, but don't make other assumptions
Can't give you more information without a flight number.
Deadheading pilots show up there, GTE shows up there, etc.
I've been on the list as paid J due to an aircraft swap that shuffled seats around.
The downgrade is annoying and worth pursuing, but don't make other assumptions
Can't give you more information without a flight number.
Mar 16, 2019, 11:00 am
#12
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Mar 16, 2019, 11:21 am
#14
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Mar 16, 2019, 11:28 am
#15
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So if the whole cabin was paid J, and a downgrade is necessary, status is the right way to do it in your opinion? What about fare class? $ paid? Not saying I have a good answer to an unfortunate situation, but just pointing out that not everyone may agree on what the right approach would be.