Contacting AC - not accepting calls
#48
Original Poster
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,828
I have as well but only at times when I can actually get through and in the queue. When you get the recording, as has been the norm lately, that they are too busy and to just call back another time, you don’t get the call back option. That was my point - if the lines are too busy to add me to the queue, at least offer me the call back option, even it it will be a couple of hours. Not giving me any possible way at all to contact them short of driving out to the airport is ridiculous.
#49
Join Date: Sep 2014
Programs: AC SEMM
Posts: 1,379
I needed to call AC this morning and used the Elite 50K number. Got the message saying calls might take up to an hour, so was pleasantly surprised when it was picked up in about 5 seconds. That said, my call was about something that should have been easily done on the website (e-upgrade cleared but couldn't book seat).
EDIT: Eventually answered after 25 minutes
Last edited by Geoflying; Mar 16, 2019 at 2:40 pm
#51
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
Explain further please. When you call in, you have an option wherein AC will call you back at some point, so your actual time listening to the wonderful AC theme song is minimal if not zero?
#52
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
If so few people manage to actually access the callback feature that we have to debate if it's even real, then for all intents and purposes, it is not real.
#54
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
March 20. All my MAX flights into May have now been rescheduled. Amazingly, the rescheduled flights are all convenient for me, and even my eUpgrades have been carried over to the new flights!
HOWEVER... there was a schedule change that affected one of my non-MAX flights, and it is hugely inconvenient. My only option to address it is to call the (E35K) line. 25 minutes on hold and counting...
EDIT: final hold time was 48 minutes.
HOWEVER... there was a schedule change that affected one of my non-MAX flights, and it is hugely inconvenient. My only option to address it is to call the (E35K) line. 25 minutes on hold and counting...
EDIT: final hold time was 48 minutes.
Last edited by Mauricio23; Mar 20, 2019 at 5:01 pm
#55
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
As an aside, one lucky aircraft in this grounding mess is that YYC-CUN-YYC is now operating with a mainline 767 with pods, at least on Saturdays from what I can tell.
#56
Original Poster
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,828
#57
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
I actually ran into the same problem the OP faced.
But then when I was able to hold, the wait was about 35 minutes... now a lowly E75. Sure miss being SE!
But then when I was able to hold, the wait was about 35 minutes... now a lowly E75. Sure miss being SE!
#58
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,293
I no longer have status with Aeroplan and just called them. 18 months into the pandemic, I still get the recorded message that due to the "extremely high call volume", they are unable to even place my call on hold. So sorry.
Mind-boggling.
Mind-boggling.