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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadas safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: What is Air Canada doing to reschedule customers?. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montral), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johns-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johns-London on March 13
AC823London-St. Johns on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Jul 16, 2019, 10:16 pm
  #871  
 
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,908
Originally Posted by transportprof
If the MAX isn't back by December, it will get more challenging to keep their double daily schedule over the Christmas and New Year's holidays. I had specifically booked a day flight back to YVR in early January and would not like to see it consolidated into a single red eye to fill the 763.
Yes. This is exactly my concern/fear.
Sopwith is offline  
Old Jul 16, 2019, 10:33 pm
  #872  
 
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
Originally Posted by Sopwith

Yes. This is exactly my concern/fear.
As soon as the flight is canceled, you can go to Air Canada (not Aeroplan) and have them move you on to whatever flight you want. They likely will try to keep you on Air Canada or United.
Fiordland is offline  
Old Jul 17, 2019, 5:55 am
  #873  
 
Join Date: Oct 2012
Posts: 83
Originally Posted by TheCanuckian


Im not up until early October. So at the very least Ill be hoping youll provide some information based on your experience.

I do wonder if wed do better starting a new thread specifically for the Omni 767s. How many people are still keeping up with this one?
"I do wonder if wed do better starting a new thread specifically for the Omni 767s. How many people are still keeping up with this one?"

Yes, please do.
FreddyBe is offline  
Old Jul 17, 2019, 6:05 pm
  #874  
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by Fiordland
As soon as the flight is canceled, you can go to Air Canada (not Aeroplan) and have them move you on to whatever flight you want. They likely will try to keep you on Air Canada or United.
What if it is not cancelled, but just rescheduled by 10 hours?
And would AC really ticket me on United, with an overnight in LAX or SFO to stay on a day flight from HNL to YVR?
transportprof is offline  
Old Jul 17, 2019, 6:25 pm
  #875  
 
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
Originally Posted by transportprof
What if it is not cancelled, but just rescheduled by 10 hours?
And would AC really ticket me on United, with an overnight in LAX or SFO to stay on a day flight from HNL to YVR?
My experience with AC has been for a significant scheduled change that they initiate (ie. by hours as you describe) or a canceled flight they are open to nearly any option as long as it staying on their an AC coded or partner flight. After you do the change if you phone them back and say, I would like these specific flights instead, they would work on getting you on them. If they don't the try calling a different agent.
Fiordland is offline  
Old Jul 21, 2019, 3:37 pm
  #876  
 
Join Date: Jan 2013
Location: YYZ
Posts: 365
YVR-OGG OAI Review

We just came back from a trip to Maui and wanted to provide some insight in our OAI experience, which we took round trip from YVR all in J. From a seating perspective we sat in 1A and 1C on the way to OGG which are considered exit rows. Yes you do get unlimited leg room if you are in 1C (Aisle) but if your on the window, once the door has been closed there is a rather large bulge from the door limiting your leg room.


1A Window seat after cabin door has been closed


Taken from 1C (Aisle) prior to cabin door being closed.

Aside from the issues with sitting in 1A, if you decide to board prior to the the rest of the passengers, you will literally have every passenger on the plane on the left hand side walk over your legs/lap to get to their seats. Not a very comfortable experience.

From a seat comfort perspective, i find the width to be very narrow and although the seats can recline we found that every seat is different in terms of how much they can recline, mainly due to either a bulk head limitation (behind you) or age of the seat. Flying back from OGG we sat in 3H (Aisle) and 3K (Window) and found that 3K can extend further than 3H making the red eye flight much more pleasant for my companion. We noticed that people seated in 3D & 3F couldn't recline much because of a partition behind them (there is this weird enclave of 2 seats where 4 D& F should be where cabin crew sat during takeoff and landing).


seating controls in J


From a leg room perspective in row 3, i had no issues and found it quite spacious.

IMO the seats to avoid would be 1A, 3D, 3F, and row 4 based on either limited leg room or inability to recline due to a partition or bulkhead immediately behind you.

Food was pretty standard, on both routes the options were cheese tortellini or some chicken dish. Drinks are standard AC fare along with mid flight snacks (Chips, chocolates etc). There was a mix of AC and OAI crew and a lead AC crew member made their way around to all J passengers explaining why they are on OAI flight and were extremely polite about it and tried to ensure each J passenger was satisfied as much as possible for cabin comfort. Don't bank on the IFE, although available the selection was very outdated, bring your own tablet for entertainment. Overall the soft product was pretty good but the hard product left a lot to be desired.

Hopefully this helps someone flying these in the near future.
sxc234 is offline  
Old Jul 22, 2019, 12:07 pm
  #877  
 
Join Date: Oct 2012
Posts: 83
Very useful. How does the aircraft look in Y? And/or how does this compare to other hard products in J, like the 737? Taking this route in January 2020, and I'm envisioning the worst.
FreddyBe is offline  
Old Jul 23, 2019, 2:19 pm
  #878  
 
Join Date: Dec 2002
Posts: 7,980
Got an unsolicited 15% off code from AC.


Dear Tracon,

As you may be aware, Transport Canada has closed Canadian airspace to the Boeing 737 MAX aircraft until further notice. Air Canada supports this decision and has grounded its fleet of 24 Boeing 737 MAX aircraft. Regrettably, this has disrupted our schedule and is impacting many customers, but we are taking a number of measures to ensure we can still transport our customers safely to their destinations. As such, your flight was operated by Air Canada Rouge.


As a gesture of goodwill and to thank you for your support, we are pleased to offer you a one-time promotion code saving of 15% off of the base fare on your next booking at aircanada.com. Details about your promotion code follow this email.
We look forward to having the opportunity to welcome you on board Air Canada in the future.

Sincerely,
XXXXX
General Manager - Customer Relations
tracon is offline  
Old Jul 23, 2019, 2:38 pm
  #879  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,171
Nice unsolicited offer from AC.

I guess the email offering the same to pax who historically fly in J on stay-flat flights are the next ones they are sending out.
Bohemian1 is online now  
Old Jul 23, 2019, 3:09 pm
  #880  
 
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,352
Originally Posted by tracon
Got an unsolicited 15% off code from AC.


Dear Tracon,

As you may be aware, Transport Canada has closed Canadian airspace to the Boeing 737 MAX aircraft until further notice. Air Canada supports this decision and has grounded its fleet of 24 Boeing 737 MAX aircraft. Regrettably, this has disrupted our schedule and is impacting many customers, but we are taking a number of measures to ensure we can still transport our customers safely to their destinations. As such, your flight was operated by Air Canada Rouge.


As a gesture of goodwill and to thank you for your support, we are pleased to offer you a one-time promotion code saving of 15% off of the base fare on your next booking at aircanada.com. Details about your promotion code follow this email.
We look forward to having the opportunity to welcome you on board Air Canada in the future.

Sincerely,
XXXXX
General Manager - Customer Relations
We're/are you in Economy? They have noted in their 737MAX page that passengers travelling in Y that were moved to a rouge flight will receive 15% to compensate for no in seat IFE.
On Board

  • As the Rouge cabin is not equipped with individual in-flight entertainment screens, Economy Class customers will be offered a promotion code* for 15% off a future booking (issued within 30 days of travel).
  • Customers seated in Premium Rouge will be provided with complimentary Rouge Player iPads to enjoy during the flight.
ChrisA330 is offline  
Old Jul 23, 2019, 8:14 pm
  #881  
 
Join Date: Dec 2002
Posts: 7,980
Originally Posted by ChrisA330
We're/are you in Economy?
PY.
Was on a 763 one way and a 319 the other. A 1" and 2" loss of legroom respectively.
tracon is offline  
Old Jul 28, 2019, 7:40 pm
  #882  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
In the thread https://www.flyertalk.com/forum/air-...l#post31352796

This section of the listing has MAX routes listed. May change again of course

Air Canada / Air Canada rouge W19 Sun Destinations service changes as of 16JUL19

Following service to be operated by Mainline, replacing rouge:
Montreal – Curacao eff 20DEC19 737 MAX 8 replaces A319
Montreal – Puerto Vallarta eff 27OCT19 737 MAX 8 replaces A319. Planned frequency increase as follows:
27OCT19 – 19DEC19 Increase from 2 to 3 weekly
20DEC19 – 28MAR20 Increase from 4 to 6 weekly

Other Air Canada Mainline ainline changes:
Calgary – Cancun eff 15DEC19 Increase from 3 to 7 weekly, 737 MAX 8 operating
Calgary – Los Cabos eff 27OCT19 737 MAX 8 replaces A320
Calgary – Palm Springs winter seasonal service cancelled
Calgary – Puerto Vallarta eff 02NOV19 737 MAX 8 replaces A320
Halifax – Cancun eff 04FEB20 Increase from 2 to 3 weekly, A320 operating
Montreal – St. Lucia Planned seasonal 1 weekly A320 service cancelled
Toronto – Antigua eff 19DEC19 Increase from 4 to 5 weekly, A320 operating
Toronto – Bermuda eff 27OCT19 Increase from 2-4 weekly to 3-5 weekly, A320 operating
Toronto – Curacao eff 18DEC19 Increase from 3 to 4 weekly, A320 operating
Toronto – Honolulu eff 12DEC19 787-9 replaces 767 in W18, 3 weekly (2 weekly 21JAN20 – 24FEB20. Initially filed 787-8 in Dec/Jan removed)
Toronto – Huatulco eff 02NOV19 737 MAX 8 replaces A320. Increase from 1 to 2 weekly from 22DEC19
Toronto – Ixtapa/Zihuatanejo eff 27OCT19 737 MAX 8 replaces A320, 1 weekly
Toronto – San Juan eff 27OCT19 A321 replaces A320, 2 weekly
Vancouver – Cancun Planned frequency increase, 737 MAX 8 operating:
27OCT19 – 16DEC19 Increase from 1 to 2 weekly
eff 17DEC19 Increase from 4 to 7 weekly

Vancouver – Ixtapa/Zihuatanejo eff 02NOV19 737 MAX 8 replaces A320. Frequency increases from 3 to 4 weekly from 17DEC19
Vancouver – Kona eff 22DEC19 Increase from 4 to 5 weekly, 737 MAX 8 operating
Vancouver – Los Cabos eff 27OCT19 737 MAX 8 replaces A320. Planned frequency increase:
29OCT19 – 14DEC19 Increase from 1 to 2 weekly
eff 15DEC19 Increase from 3 to 6 weekly

Vancouver – Palm Springs eff 16DEC19 A319 replaces A320
Vancouver – Phoenix eff 27OCT19 737 MAX 8 replaces A320
Vancouver – Puerto Vallarta eff 27OCT19 737 MAX 8 replaces A320. Frequency increases from 4 to 6 weekly from 16DEC19
Winnipeg – Cancun eff 21DEC19 Increase from 2 to 3 weekly, A320 operating


Full post
https://www.flyertalk.com/forum/31352794-post242.html
24left is offline  
Old Jul 30, 2019, 5:41 am
  #883  
 
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 890
Schedule now updated to the end of October.
  • YHZ/YYT-LHR remains suspended.
  • YYZ-YCD to end 1 week early
  • YYZ-PDX to end early September
  • YUL-MIA suspended for September
  • YOW-YQR/YXE to end Sept. 30 instead of Oct. 15
  • Other changes previously announced remaining in effect to end of September or October
YOWCDNFF is offline  
Old Jul 30, 2019, 5:42 am
  #884  
 
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,583
Max is removed from the schedule until January 8, 2020, according to today's second quarter news release.
EdmFlyBoi is offline  
Old Jul 30, 2019, 5:48 am
  #885  
 
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 890
Originally Posted by EdmFlyBoi
Max is removed from the schedule until January 8, 2020, according to today's second quarter news release.
Then, we may see a further update to the above in the next couple of days...
YOWCDNFF is offline  

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