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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

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Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

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Old Mar 18, 2019, 12:51 am
  #451  
 
Join Date: May 2014
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Originally Posted by kthpence
Been hold for 2 hours at this point :/ ... guess I'll call tomorrow.
That's about par for the course in the wake of the 7M8 grounding.
marke190 is offline  
Old Mar 18, 2019, 9:19 am
  #452  
 
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Cant wait until everything goes back to normal.

Booked YVR-PSP on the MAX 8 on the 16th - was re-routed YVR-SFO-PSP so Regional Jet and then UA regional Jet CL-200.....not a fun flight!
Took three attempts to get through on the SE line to make changes to flight to get home.
Finally booked on AA PSP - PHX and then AC PHX -YYC - Flying AA will be interesting with no status, Regional Jet, only 1.12 flight time.
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Old Mar 18, 2019, 11:22 am
  #453  
 
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Here is a different perspective:
18 Canadians died on that flight. I flew from YYZ to ADD on March 8 without thought. 18 people who were on my flight from Toronto are no longer with us.

We all do this so nonchalantly and complain about being inconvenienced, however, it now appears that Boing has known for 5 months they had a software issue that was putting all of our lives in jeopardy...It was very sobering to arrive at my destination (having gotten on another Ethiopian Airlines 787 Max 8) with my phone lit up with people hoping I was alive.
acysb87, Twickenham, s_yvr and 5 others like this.
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Old Mar 18, 2019, 1:35 pm
  #454  
 
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How soon in advance has AC been making aircraft swaps? I'm scheduled for AC 430 YYZ-YUL on 3/24 which still shows as 7M8. It seems like they've been swapping A32X onto this route when on the days that it had been on a 7M8, and I would prefer the timing to taking AC 7562 which is the next flight available. Trying to see how far out I should wait before requesting a flight swap.
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Old Mar 18, 2019, 1:51 pm
  #455  
 
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Originally Posted by State of Trance
How soon in advance has AC been making aircraft swaps? I'm scheduled for AC 430 YYZ-YUL on 3/24 which still shows as 7M8. It seems like they've been swapping A32X onto this route when on the days that it had been on a 7M8, and I would prefer the timing to taking AC 7562 which is the next flight available. Trying to see how far out I should wait before requesting a flight swap.
You're within 1 week. I would call now and request exactly what you want
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Old Mar 18, 2019, 3:39 pm
  #456  
 
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So I assume that a lot of people including AC will be going after Boeing for compensation ? Obviously including the crashed flights.
AC feels the issue is so bad that they withdrew providing financial guidance for 2019.
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Old Mar 18, 2019, 4:07 pm
  #457  
 
Join Date: Sep 2009
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Looking at YYZ-SFO return this week. I already have flights booked but this route seems to have a lot of 737 Max so heavily impacted with at least 50% of the direct flights cancelled.
Outbound tomorrow still shows a few seats on my flight - J7, Y9 plus a few more economy classes available for sale starting at $1500 o/w. 2/4 direct flights are cancelled and this flight is the only one with positive space.
Return on Thurs also has 2/4 flights cancelled. The afternoon flight is J1 and the red eye which I am on has no available space in any class. I was eupgraded way before the 737s were taken out of service. I assume my upg remains and I will not be downgraded since there is absolutely no space.
Thanking my leprechaun for booking on 787s both ways !!!
vernonc is offline  
Old Mar 18, 2019, 4:27 pm
  #458  
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Affecting a lot of western travel especially California. Thank goodness for Rouge (I am using LAS as an alternative to LAX since there seems to be a good amount to abundant availability right now at least most days anyway, this Friday/Saturday excepted). Usually I have no problems even during high demand periods. Hope YYC-YOW is not too affected in early April. Seems OK now.
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Old Mar 18, 2019, 4:46 pm
  #459  
 
Join Date: Mar 2019
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Seems like these are going to be grounded for a long time in Canada. I am due to fly YYT-LHR April 24 and have been hoping they will bring in a replacement plane. Starting to lose hope though....
liammo29 is offline  
Old Mar 18, 2019, 4:48 pm
  #460  
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Originally Posted by HerpaYvr
Cant wait until everything goes back to normal.
Ummmmmm....
KenHamer is offline  
Old Mar 18, 2019, 4:54 pm
  #461  
 
Join Date: Mar 2019
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Just check my flight and cant even see it on google flights. Is anyone able to see if it is cancelled? YYT-LHR, April24 AC822. Doesn't seem to be happening but not sure.
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Old Mar 18, 2019, 5:03 pm
  #462  
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Originally Posted by liammo29
Just check my flight and cant even see it on google flights. Is anyone able to see if it is cancelled? YYT-LHR, April24 AC822. Doesn't seem to be happening but not sure.
@liammo29
I'll assume the Air Canada website would have a more accurate list so I looked there. There are no non-stop YYT-LHR on April 24. All flights route through YYZ or YHZ-YUL, and 2 via YUL

Oddly, there has not been an update to this page



24left is offline  
Old Mar 18, 2019, 5:09 pm
  #463  
 
Join Date: Mar 2019
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@24left yeah thats exactly what I am seeing. When I go into my reservation there is no indication of it cancelled, but seems to not be a flight. I am calling now, will update when I hear something. Thanks for your help.
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Old Mar 18, 2019, 5:10 pm
  #464  
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And there it goes already: https://www.reuters.com/article/us-e...-idUSKCN1QZ2DB
Canada may no longer endorse the FAA certification. So back in two weeks, AC? DReam on.
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Old Mar 18, 2019, 5:14 pm
  #465  
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Originally Posted by Stranger
And there it goes already: https://www.reuters.com/article/us-e...-idUSKCN1QZ2DB
Canada may no longer endorse the FAA certification. So back in two weeks, AC? DReam on.

Leeham News posted today they estimate 6-8 weeks.

Full article
https://leehamnews.com/2019/03/18/im...ed/#more-29678

24left is offline  


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