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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

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Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

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Old Mar 14, 2019, 10:48 am
  #346  
 
Join Date: Oct 2015
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Originally Posted by marke190
Check out the Wiki at the top of the main AC 737MAX thread but in short:

YYT/YHZ-LHR
YUL-YYC/YVR/LAX/SFO
YYZ-YYT/YHZ/YUL/YYC/YEG/YVR/LAX/SFO/PBI/SNN
YYZ/YUL-Caribbean
YVR-YYC
YVR-Hawaii
YUL-KEF/BOD (summer)

I may be missing a few routes
YYC-PSP
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Old Mar 14, 2019, 12:16 pm
  #347  
 
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Originally Posted by jjlm
I am scheduled on a reward flight on March 18 on AC 552 YVR to LAX on a 737 MAX. Hoping Aeroplan will waive cancellation fees and refund full points. Not sure if it is connected to the grounding issue and increased website demand, but the Aeroplan site is down for maintenance. I have gone ahead and rebooked on a paid fair to LAX on a 320. Anyone seen anything from Aeroplan on its response to the grounding? Clearly alternate reward flights won't be available.
Had a pleasant interaction with Aeroplan this morning. Was shocked I waited less than 10 minutes to connect with an agent. She was very happy that I only wanted to cancel rather than trying to re-book on non-Max aircraft. Full refund of taxes/fees and re-credit of points.
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Old Mar 14, 2019, 12:21 pm
  #348  
 
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Originally Posted by KenHamer
Well... do you?
Never. I don't try and pull rank like you do Ken. I wait in line for my turn like everyone else, whether it's the normal line, or the Elite line when I'm entitled to it.

I understand these fluctuations and don't expect to be treated like I'm Adonis or something.
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Old Mar 14, 2019, 12:25 pm
  #349  
 
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Originally Posted by jjlm
Had a pleasant interaction with Aeroplan this morning. Was shocked I waited less than 10 minutes to connect with an agent. She was very happy that I only wanted to cancel rather than trying to re-book on non-Max aircraft. Full refund of taxes/fees and re-credit of points.
Great to hear. Don't tell Ken though, he might think you're making this up...
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Old Mar 14, 2019, 12:37 pm
  #350  
 
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I've heard YVR-YYC passengers can look forward to Q400s.
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Old Mar 14, 2019, 1:11 pm
  #351  
 
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Originally Posted by TheCanuckian
That is unreal!
Saw 170 uncleared pax on 1230pm yvr-yyz on addition to almost 40 more on the next flight

Would have been a good day to be flying in my book
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Old Mar 14, 2019, 1:13 pm
  #352  
 
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Originally Posted by expert7700
Saw 170 uncleared pax on 1230pm yvr-yyz on addition to almost 40 more on the next flight

Would have been a good day to be flying in my book
How much are they offering to volunteers? It was $800 on AC34, posted earlier today... if they offered $2-3k, I’d seriously consider. Altho that probably means being stuck in Vancouver for a few days now at this point...
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Old Mar 14, 2019, 1:30 pm
  #353  
 
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Originally Posted by expert7700
Saw 170 uncleared pax on 1230pm yvr-yyz on addition to almost 40 more on the next flight

Would have been a good day to be flying in my book
I get that this is probably semi tongue-in-cheek, but there are always those who seek to profit upon others' difficulties. AC receives much well-deserved criticism at times, and needs to fairly compensate customers in situations it can control (overbooking etc). All affected airlines are going through varying degrees of undeserved misery at present; do we need to pile on in hopes of some extra bucks?
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Old Mar 14, 2019, 2:20 pm
  #354  
 
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Originally Posted by CZAMFlyer
The reactions were strange indeed. It was a sense of collective relief rather than outrage or frustration. I'm sure some people's trips were very disrupted, but it was a noticeably different atmosphere than typical reactions when a perfectly good airplane is delayed due to weather or other factors. And I think this will be the biggest hurdle for Boeing and its airline customers to clear: restoring public confidence in the airplane if/when it is cleared to resume service.


Yes, they can, but the current locations make sense for the airlines in that they need access to staff and mechanics and facilities, even if not in actual service at present. If this ban extends beyond a week or two, we can expect some more ferrying to such locations, but now, parking the Max fleet where they have done so makes sense. I can only guess at AC's rationale for selecting the airports they did; perhaps they remain optimistic the planes will be given the green light soon, so they placed them in strategic locations for resumption?

There are some parked in YVR (7), some in YYZ, YHZ and where else I'm not sure, maybe YYC or YUL?
At the end of the day (March 14) there will be at least 4 in YQG (Windsor) alongside the Sunwing aircraft.

https://www.flightradar24.com/data/a...s/yqg/arrivals
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Old Mar 14, 2019, 2:44 pm
  #355  
 
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Grounded Until May.... according to the BBC.

https://www.bbc.com/news/business-47567039
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Old Mar 14, 2019, 2:55 pm
  #356  
 
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Some pretty long standby lists according to the AC app....wonder how they'll manage over the next few weeks....

For example, today:
AC 120 - 77W YVR-YYZ - 85 on standby
AC 172 - 763 YEG-YYZ - 31 on standby
AC 306 - 320 YVR-YUL - 26 on standby
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Old Mar 14, 2019, 3:03 pm
  #357  
 
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Originally Posted by nave888
Some pretty long standby lists according to the AC app....wonder how they'll manage over the next few weeks....

For example, today:
AC 120 - 77W YVR-YYZ - 85 on standby
AC 172 - 763 YEG-YYZ - 31 on standby
AC 306 - 320 YVR-YUL - 26 on standby
I was connecting YYZ to YUL today. My inbound landed early so I went to get on a flight an hour earlier, and I figured just before noon on a Thursday, no problem - nope! Flight was oversold, I managed to sneak on at the last minute because of a no-show, they turned quite a few people away. I think we're in for a lot of very full and overfull flights for a while, even after the Ontario March break ends.
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Old Mar 14, 2019, 3:16 pm
  #358  
 
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They swapped A321 to 77W on AC120 about an hour ago.
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Old Mar 14, 2019, 3:18 pm
  #359  
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Originally Posted by doubleflier
Grounded Until May.... according to the BBC.

https://www.bbc.com/news/business-47567039
That sounds more or less in line with what my guess would be. Definitely more realistic than the three weeks AC is floating.
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Old Mar 14, 2019, 3:44 pm
  #360  
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Originally Posted by Jagboi
Just checked and both of the flights I have booked on the Max have disappeared from the schedule. The main one that concerns me is I have a YYC-YVR and I'm connecting to Via Rail for a cross Country train trip.

There is now only one flight in the morning that will get me to YVR in time to catch the train and I'd like to get moved to that before all the seats are gone. I tried calling AC and got the recording that they are not accepting calls, so I went into My Booking on the website and they are quoting me nearly $1,000 to change - ideas?
It would be a lot safer to travel the day before to YVR. With all the disruptions, aircraft being utilized to the maximum, and operating flights packed, ti's not wise to count on your flight to YVR not being seriously delayed, etc.
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