Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Community
Wiki Posts
Search
Old Mar 12, 2019, 11:26 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
Print Wikipost

Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Thread Tools
 
Search this Thread
 
Old Mar 13, 2019, 6:04 pm
  #286  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,562
Originally Posted by fin 645
There must be something about March Break and travel disruptions. Jetsgo ceased business during March Break in 2005.
Its make or break week. If you aren't at X% booked for March break, and already running at a loss, and the loan shark and his friend from SDF is knocking on your door, you stop pouring money into the pit.
RangerNS is offline  
Old Mar 13, 2019, 6:38 pm
  #287  
 
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
So far it appears that AC's MAX routes inventories are zeroed out only until April 3rd. So they are assuming the grounding order could be lifted as the Boeing software update comes out.

To not clog up the phone lines, perhaps one should only call if they have flights booked within the next three weeks which are affected by the grounding. And monitor the situation if bookings are more than three weeks out.
YYT82 is offline  
Old Mar 13, 2019, 6:43 pm
  #288  
 
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,742
Just checked and both of the flights I have booked on the Max have disappeared from the schedule. The main one that concerns me is I have a YYC-YVR and I'm connecting to Via Rail for a cross Country train trip.

There is now only one flight in the morning that will get me to YVR in time to catch the train and I'd like to get moved to that before all the seats are gone. I tried calling AC and got the recording that they are not accepting calls, so I went into My Booking on the website and they are quoting me nearly $1,000 to change - ideas?
Jagboi is offline  
Old Mar 13, 2019, 6:48 pm
  #289  
 
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Originally Posted by Jagboi
Just checked and both of the flights I have booked on the Max have disappeared from the schedule. The main one that concerns me is I have a YYC-YVR and I'm connecting to Via Rail for a cross Country train trip.

There is now only one flight in the morning that will get me to YVR in time to catch the train and I'd like to get moved to that before all the seats are gone. I tried calling AC and got the recording that they are not accepting calls, so I went into My Booking on the website and they are quoting me nearly $1,000 to change - ideas?
Try Twitter. They are usually pretty efficient and are empowered to do these kind of things.
jasdou is offline  
Old Mar 13, 2019, 6:48 pm
  #290  
 
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,877
Originally Posted by YYT82
So far it appears that AC's MAX routes inventories are zeroed out only until April 3rd. So they are assuming the grounding order could be lifted as the Boeing software update comes out.


That's a silly assumption that you are making IMO. Far more likely that they simply zeroed out 3 weeks of inventory because it's a nice round number.
RangerNS likes this.
Mountain Explorer is offline  
Old Mar 13, 2019, 6:49 pm
  #291  
 
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,742
Originally Posted by jasdou
Try Twitter. They are usually pretty efficient and are empowered to do these kind of things.
Guess I'll have to sign up for twitter then.
Jagboi is offline  
Old Mar 13, 2019, 6:52 pm
  #292  
 
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,877
Originally Posted by Jagboi
Just checked and both of the flights I have booked on the Max have disappeared from the schedule. The main one that concerns me is I have a YYC-YVR and I'm connecting to Via Rail for a cross Country train trip.

There is now only one flight in the morning that will get me to YVR in time to catch the train and I'd like to get moved to that before all the seats are gone. I tried calling AC and got the recording that they are not accepting calls, so I went into My Booking on the website and they are quoting me nearly $1,000 to change - ideas?
Well, you didn't say when this is? I assume it is imminent?

I would just fly YYC-YYZ instead. Much much faster. LOL

But if, for some reason, the train is important to you, I think taking the last flight that arrives before your train departure is playing with fire, especially given the way the network will be strained. I'd fly the night before if it were me.
Mountain Explorer is offline  
Old Mar 13, 2019, 6:56 pm
  #293  
 
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Originally Posted by kjnangre
That's a silly assumption that you are making IMO. Far more likely that they simply zeroed out 3 weeks of inventory because it's a nice round number.
Not making assumptions without checking other operators. Have you checked out AA and UA? AA allows changes to MAX affected flights up to April 4th only.

No one knows how long the MAX will be truly grounded for, but for now three weeks worth of inventory are zeroed out. If you check inventory for April 4th and beyond, they are all still there, with 7M8 as the equipment. To me it appears that AC is currently assuming things will be more clear by then. They can always zero out more of the grounding order is not lifted by then.

Boeing also stated their software update will be rolled out in the coming weeks. Personally I don't believe it addresses the root cause, but it's up to the regulators.
YYT82 is offline  
Old Mar 13, 2019, 6:57 pm
  #294  
 
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,742
Originally Posted by kjnangre
Well, you didn't say when this is? I assume it is imminent?

I would just fly YYC-YYZ instead. Much much faster. LOL

But if, for some reason, the train is important to you, I think taking the last flight that arrives before your train departure is playing with fire, especially given the way the network will be strained. I'd fly the night before if it were me.
Trip is March 22. The whole purpose of the trip is to take the train and see Canada, airplanes are merely an inconvenience to get to the train! When I booked it there was 3 flights that would have got me to Vancouver in time for the train, now there is 1. Assuming I can get that one, I have 5 hours connection time, that should be plenty.
Jagboi is offline  
Old Mar 13, 2019, 7:04 pm
  #295  
 
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,877
Originally Posted by YYT82


Not making assumptions without checking other operators. Have you checked out AA and UA? AA allows changes to MAX affected flights up to April 4th only.

No one knows how long the MAX will be truly grounded for, but for now three weeks worth of inventory are zeroed out. If you check inventory for April 4th and beyond, they are all still there, with 7M8 as the equipment. To me it appears that AC is currently assuming things will be more clear by then. They can always zero out more of the grounding order is not lifted by then.

Boeing also stated their software update will be rolled out in the coming weeks. Personally I don't believe it addresses the root cause, but it's up to the regulators.
Look, when the grounding order is lifted, AC will start flying. They have to blank out something. Blanking today only seems silly. Blanking until the end of the published schedule is equally silly. Blanking 3 weeks seems like a reasonable compromise. I really would hesitate to draw any conclusions based on that number
meagicano and RangerNS like this.
Mountain Explorer is offline  
Old Mar 13, 2019, 7:43 pm
  #296  
 
Join Date: Jul 2016
Programs: Chase, United
Posts: 403
What to do if scheduled on 737M8?

Can anyone give advice for someone scheduled on a 737M8 flight with AC? (Mine is not until early July, Montreal to LAX.) The AC system still offers the same seating options, so the plane has not been changed, as far as I can see. How to prepare? I had paid for the extra legroom seats -- how to make sure I get something good in whatever is swapped in, if something is swapped in? Should I consider asking for some kind of change now, ahead of time?

Note: I know there is a lot of debate here about whether the plane should be grounded, but I think there are already threads for that; I was hoping for a discussion of practical advice, not more of that.
zoechow is offline  
Old Mar 13, 2019, 7:47 pm
  #297  
 
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,358
Originally Posted by zoechow
Can anyone give advice for someone scheduled on a 737M8 flight with AC? (Mine is not until early July, Montreal to LAX.) The AC system still offers the same seating options, so the plane has not been changed, as far as I can see. How to prepare? I had paid for the extra legroom seats -- how to make sure I get something good in whatever is swapped in, if something is swapped in? Should I consider asking for some kind of change now, ahead of time?

Note: I know there is a lot of debate here about whether the plane should be grounded, but I think there are already threads for that; I was hoping for a discussion of practical advice, not more of that.
July is a long time away. Sit tight for now...lots of things can and will change between now and then.
tcook052 and zoechow like this.
ChrisA330 is online now  
Old Mar 13, 2019, 7:47 pm
  #298  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,562
Originally Posted by zoechow
Can anyone give advice for someone scheduled on a 737M8 flight with AC?
Don't worry about it. In that amount of time anything can happen, including your schedule being exactly the same on a different aircraft type.

Or them changing the schedule for unrelated reasons.
RangerNS is offline  
Old Mar 13, 2019, 8:25 pm
  #299  
 
Join Date: Mar 2011
Posts: 29
We're on a YVR-OGG flight March 22, book through AP. Spoke to AP today and they didn't have any info for me (yet). From what I've read in this post, this flight went out today on a 789. I've also read that the morning flight was delayed to the evening flight to HNL and then on to OGG. Anyone else going to OGG soon, and have you heard anything different? Do they re-book paying PAX before AP PAX? I'm E50 if that makes any difference.
yvr2011 is offline  
Old Mar 13, 2019, 9:08 pm
  #300  
 
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,877
This is a map of all airborne 737 Max jets worldwide at the moment
Mountain Explorer is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.