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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

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Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

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Old Mar 15, 2019, 11:32 am
  #391  
 
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Originally Posted by 5mm
Your flight is still a long way out. A lot can change in a week or two. I would not call until a week out or so.from your flight.
I disagree with this advice. I think the chance of Max planes returning to service by April 4 is close to zero. And it seems very clear to me that SFO-YUL route is cancelled until the Max returns to service. I would take care of this asap if it were me.
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Old Mar 15, 2019, 11:35 am
  #392  
 
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Originally Posted by kthpence
I know that's what I'm hoping for, but am curious if they plan to sub in another aircraft to satisfy the SFO-YUL route ... would also be happy on LH or LX - traveling w/ partner so don't mind J on LH.
I doubt we'll see any substitution on SFO-YUL. But that's just my intuition. I have no inside info
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Old Mar 15, 2019, 11:38 am
  #393  
 
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Originally Posted by kjnangre
I doubt we'll see any substitution on SFO-YUL. But that's just my intuition. I have no inside info
Ok I'll try to handle this afternoon - I booked through Expedia though, would you anticipate that being an issue when trying to rebook with AC? Should I contact AC (I have via twitter already) or Expedia?
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Old Mar 15, 2019, 11:39 am
  #394  
 
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Originally Posted by kthpence
Ok I'll try to handle this afternoon - I booked through Expedia though, would you anticipate that being an issue when trying to rebook with AC? Should I contact AC (I have via twitter already) or Expedia?
I'm afraid I've never used Expedia. Nor would I ever .

Hopefully someone else can help you with that question.
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Old Mar 15, 2019, 11:43 am
  #395  
 
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How is AC rebooking YVR-KOA/LIH reservations?

With these flights (AC545 and AC583) cancelled for the foreseeable future, has anyone experienced how they are handing these flights? Are they rebooking passengers via SFO/LAX on UA or is AC consolidating through HNL/OGG on the larger aircraft with connections on HA?

I have a trip to KOA in early April and I want to understand what my options are for changes when the time comes.
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Old Mar 15, 2019, 11:43 am
  #396  
 
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Originally Posted by kthpence
Ok I'll try to handle this afternoon - I booked through Expedia though, would you anticipate that being an issue when trying to rebook with AC? Should I contact AC (I have via twitter already) or Expedia?
Under normal circumstances AC will tell you to call Expedia as the booking agent for your reservation. With the situation the way it is, who knows what they'll do.

If you do have to go to Expedia...good luck.
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Old Mar 15, 2019, 11:47 am
  #397  
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Originally Posted by tote
With these flights (AC545 and AC583) cancelled for the foreseeable future, has anyone experienced how they are handing these flights? Are they rebooking passengers via SFO/LAX on UA or is AC consolidating through HNL/OGG on the larger aircraft with connections on HA?

I have a trip to KOA in early April and I want to understand what my options are for changes when the time comes.
I have friends leaving 23Mar YVR-OGG and still no aircraft substitution come through yet but AC said it was more likely the would be up-gauging the Hawaii routes rather than rebook affected pax through UA. I have heard that a 787 has been subbed in for some routes to Hawaii the last few days so maybe that'll become a longer term fix for travel into Apr..
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Old Mar 15, 2019, 11:55 am
  #398  
 
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Originally Posted by tcook052
I have friends leaving 23Mar YVR-OGG and still no aircraft substitution come through yet but AC said it was more likely the would be up-gauging the Hawaii routes rather than rebook affected pax through UA. I have heard that a 787 has been subbed in for some routes to Hawaii the last few days so maybe that'll become a longer term fix for travel into Apr..
Looking at FlightAware for the next few days:
AC517 (YVR-HNL): Cancelled
AC519 (YVR-HNL): Upgauged to 77W
AC535 (YVR-OGG): Cancelled
AC537 (YVR-OGG): Upgauged to 789
AC545 (YVR-KOA): Cancelled
AC583 (YVR-LIH): Cancelled
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Old Mar 15, 2019, 12:07 pm
  #399  
 
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I'm doing YUL - YVR and YVR - MEL tomorrow. My flight AC 039 (787-8) has been cancelled. They replaced it with AC 1991 on a Air Canada Rouge 767. I know the circumstances are out of Air Canada's hand and there's not much to do, but is there anything I can do since I've been rebooked on a lower class, on a route that wasn't directly affected by the 737 MAX ban?
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Old Mar 15, 2019, 12:12 pm
  #400  
 
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Originally Posted by Monocycliste
I'm doing YUL - YVR and YVR - MEL tomorrow. My flight AC 039 (787-8) has been cancelled. They replaced it with AC 1991 on a Air Canada Rouge 767. I know the circumstances are out of Air Canada's hand and there's not much to do, but is there anything I can do since I've been rebooked on a lower class, on a route that wasn't directly affected by the 737 MAX ban?
Did you get booked into a lower class ie: Booked business, rebooked economy? Assuming you're in J, if you're just referring to the fact that you're no longer in a lay flat seat there isn't really much you can do.

You might be able to call and get rerouted through YYZ on AC125 or 33, but that requires a double connection.
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Old Mar 15, 2019, 12:22 pm
  #401  
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Old Mar 15, 2019, 12:27 pm
  #402  
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Originally Posted by tote
With these flights (AC545 and AC583) cancelled for the foreseeable future, has anyone experienced how they are handing these flights? Are they rebooking passengers via SFO/LAX on UA or is AC consolidating through HNL/OGG on the larger aircraft with connections on HA?

I have a trip to KOA in early April and I want to understand what my options are for changes when the time comes.
I will be flying AC to KOA in April as well, AC can combine flights to HNL and OGG since they have 2 flights per day, but KOA only served 4 times a week so they are unlikely to use a widebody. Most likely I'd imagine they will put passengers on other airlines. I booked comfort fare, so I'd hope at least I can get economy plus seating if rebooked on UA through SFO/LAX.
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Old Mar 15, 2019, 12:41 pm
  #403  
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Originally Posted by kjnangre
I disagree with this advice. I think the chance of Max planes returning to service by April 4 is close to zero. And it seems very clear to me that SFO-YUL route is cancelled until the Max returns to service. I would take care of this asap if it were me.
Who said that the max would be back in the air? How would you plan to look after this asap if everything is changing daily? If SFO-YUL is a profitable route for AC, they will figure away to start flying that route shortly. This max grounding will soon show which route are the profitable for AC. The routes AC is not making money, will feel the majority of cuts.
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Old Mar 15, 2019, 1:17 pm
  #404  
 
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Originally Posted by 5mm
Who said that the max would be back in the air? How would you plan to look after this asap if everything is changing daily? If SFO-YUL is a profitable route for AC, they will figure away to start flying that route shortly. This max grounding will soon show which route are the profitable for AC. The routes AC is not making money, will feel the majority of cuts.
Route planning is not that easy, some specific routes don't make money, but feed into profitable ones.

That said SFO-YUL is neither an outport to a hub or a vacation destination. I'd presume it is profitable, and with PAX who fly more than once a year to the beach.
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Old Mar 15, 2019, 1:59 pm
  #405  
 
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Ugh, YYZ-YHZ was already an annoying route to fly last-minute, and it's gotten even worse, even with Latitude FPs.
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