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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

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Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

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Old Mar 13, 2019, 10:17 pm
  #316  
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Originally Posted by Jagboi
Or when I called tonight they simply were not accepting calls. I guess the wait time has a limit approaching infinity?
I don't think anyone here will be any shade of surprised by this development....
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Old Mar 13, 2019, 10:19 pm
  #317  
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Originally Posted by rankourabu
So call centre wait times will now be 4 hours instead of 2?
You're such an optimist.
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Old Mar 13, 2019, 10:19 pm
  #318  
 
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Originally Posted by 24left
As for writing this quick... this sentence was there twice, so maybe proofreading?
And they completely forgot to mention how they fully support this grounding, in fact it was their idea all along, they just wanted to let the minister make the announcement.

Their PR folks must be sound asleep after a long day. Can only imagine what they are dreaming about

Last edited by Mountain Explorer; Mar 13, 2019 at 10:31 pm
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Old Mar 13, 2019, 10:23 pm
  #319  
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Originally Posted by jazzsax
You know, the lines would be much more free if people weren't calling about their flights 4 months from now. You can bet that's half of the calls... wouldn't be surprised, with almost everyone of them yelling DYKWIA!!!
Well... do you?
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Old Mar 14, 2019, 12:47 am
  #320  
 
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So I am travelling with my family in J home from HNL on Mar 25. Assuming that the grounding is still in effect, it looks like we’ll be on a 77W.

The question is what my options will be for my youngest kid. He’s <2 years old with his own seat in J on an AE reward ticket. Regulations dictate he must be in his car seat, which as I understand it is not possible in a lie flat pod.

So... any thoughts on my options? I’m guessing I will either have to rebook to a compatible aircraft, or he travels as a lap infant and I try and get my reward ticket refunded.

I’m not particularly concerned at this point as there’s still 11 days until the flight, but am starting to think about it.
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Old Mar 14, 2019, 12:50 am
  #321  
 
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Originally Posted by yyckerr
So I am travelling with my family in J home from HNL on Mar 25. Assuming that the grounding is still in effect, it looks like We’ll be on a 77W.


Don't know if I'd make that assumption. Maybe a 767, maybe an A330. Or maybe a re-route on UA.

The question is what my options will be for my youngest kid. He’s <2 years old with his own seat in J on an AE reward ticket. Regulations dictate he must be in his car seat, which as I understand it is not possible in a lie flat pod.
So... any thoughts on my options? I’m guessing I will either have to rebook to a compatible aircraft, or he travels as a lap infant and I try and get my reward ticket refunded.
PY or Premium Rouge perhaps? But its really too early to know what aircraft will actually operate the segment. At this point they're likely winging it (no pun intended). Its a very fluid situation. If you're old enough to remember, the closest analogue might very well be the abrupt integration of CP and AC circa 2000-2001 that was very chaotic.
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Old Mar 14, 2019, 12:57 am
  #322  
 
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Originally Posted by pitz
Don't know if I'd make that assumption. Maybe a 767, maybe an A330. Or maybe a re-route on UA.



PY or Premium Rouge perhaps? But its really too early to know what aircraft will actually operate the segment. At this point they're likely winging it (no pun intended). Its a very fluid situation. If you're old enough to remember, the closest analogue might very well be the abrupt integration of CP and AC circa 2000-2001 that was very chaotic.
As of today they started running 77W's on the YVR-HNL route, at least for now.

PY I suppose would be an option but with the rest of us being on paid J tickets, a downgrade isn't ideal.
First world problems.

Last edited by yyckerr; Mar 14, 2019 at 1:22 am Reason: clarity
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Old Mar 14, 2019, 1:26 am
  #323  
 
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Originally Posted by 24left/Global News
As a result, the airline says that the “vast majority” of its flights are operating as per their normal schedule.
That seems unlikely, given AC's recent OTP
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Old Mar 14, 2019, 2:21 am
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The most surpring thing about the ban is how the airlines are downplaying the effect on them. Even when they know things will be absolutely terrible, they say things like the max is ONLY x% of our overall fleet. Yet IIRC it's 25% of the narrowbody fleet and 100% of mainline ETOPS narrowbody fleet.

On a GOOD day AC already has several broken / Aicraft on the Ground (often aging Airbus fleet) with few spares.

Also--On My Way travel protection may be WELL worth the $ to those who booked an AC737 MAX flight.... or even those who book one in the coming weeks.
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Old Mar 14, 2019, 2:24 am
  #325  
 
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Originally Posted by yyckerr
So... any thoughts on my options? I’m guessing I will either have to rebook to a compatible aircraft, or he travels as a lap infant and I try and get my reward ticket refunded.

I'd wait until a day or 2 before travel. If it looks like it'll be a mainline widebody then go for a refund and have your kid be a lap infant. It is also possible that the'll put rouge by then 767 in which case your J booking can use the car seat.

Worst case you have a lap infant and a refund of miles; I wouldn't sweat it.
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Old Mar 14, 2019, 2:28 am
  #326  
 
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Originally Posted by YEG USER

I'd wait until a day or 2 before travel. If it looks like it'll be a mainline widebody then go for a refund and have your kid be a lap infant. It is also possible that the'll put rouge by then 767 in which case your J booking can use the car seat.

Worst case you have a lap infant and a refund of miles; I wouldn't sweat it.
Thought that might be the case. Thanks!
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Old Mar 14, 2019, 2:39 am
  #327  
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Originally Posted by cedric
That seems unlikely, given AC's recent OTP
lol 47% OTP implies a majority of flights running off schedule. But you take a few out, and maybe the average rises to 50.1! Therefore a majority!

"Vast majority" is probably coined by the same person who made the "fly in ultimate comfort" 737MAX ads.
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Old Mar 14, 2019, 3:11 am
  #328  
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I am taking AC 797 Montreal - Los Angeles on Sunday and it was operated by a 737 Max 8...

i just looked at AC 797 for tomorrow March 14 on flightstats and it’s operated by a A330-300... Wonder if this will be the same aircraft on the 17th? Can’t find this flight for March 17th...
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Old Mar 14, 2019, 3:33 am
  #329  
 
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Originally Posted by jsfrSE
I am taking AC 797 Montreal - Los Angeles on Sunday and it was operated by a 737 Max 8...

i just looked at AC 797 for tomorrow March 14 on flightstats and it’s operated by a A330-300... Wonder if this will be the same aircraft on the 17th? Can’t find this flight for March 17th...
The flight is still listed to operate on the 17th, but has been zeroed out according to EF. Expect an aircraft change and/or flight consolodation

Results from https://www.ExpertFlyer.com
Code:
Flight Availability Search
Departing YUL on 03/17/19 12:00 AM for LAX
Flying AC
Frequency
Flight Stops Depart Arrive Aircraft Reliability Available Classes
0 Connections
AC 797 0 YUL LAX 7M8 Daily J0 C0 D0 Z0 P0 R0 Y0 B0 M0 U0 H0 Q0 V0 W0 G0 S0 T0 L0 A0 K0
03/17/19 7:30 AM 03/17/19 10:48 AM 75% / 27m
0 Connections
AC 783 0 YUL LAX 7M8 Daily J0 C0 D0 Z0 P0 R0 Y0 B0 M0 U0 H0 Q0 V0 W0 G0 S0 T0 L0 A0 K0
03/17/19 5:20 PM 03/17/19 8:38 PM 52% / 35m
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Old Mar 14, 2019, 3:47 am
  #330  
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Originally Posted by yyz_atc_qq
The flight is still listed to operate on the 17th, but has been zeroed out according to EF. Expect an aircraft change and/or flight consolodation

Results from https://www.ExpertFlyer.com
Code:
Flight Availability Search
Departing YUL on 03/17/19 12:00 AM for LAX
Flying AC
Frequency
Flight Stops Depart Arrive Aircraft Reliability Available Classes
0 Connections
AC 797 0 YUL LAX 7M8 Daily J0 C0 D0 Z0 P0 R0 Y0 B0 M0 U0 H0 Q0 V0 W0 G0 S0 T0 L0 A0 K0
03/17/19 7:30 AM 03/17/19 10:48 AM 75% / 27m
0 Connections
AC 783 0 YUL LAX 7M8 Daily J0 C0 D0 Z0 P0 R0 Y0 B0 M0 U0 H0 Q0 V0 W0 G0 S0 T0 L0 A0 K0
03/17/19 5:20 PM 03/17/19 8:38 PM 52% / 35m
Thank you, very helpful.
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