Air Canada pilot orders 23 pizzas for pax
Mar 5, 2019, 5:24 pm
#17
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This was address in a couple of news stories. Airport was busy because Halifax was closed. There were no open gates.
Mar 5, 2019, 5:34 pm
#19
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No, It wasn't AC that said that, but Fredericton Airport OPS. I know a few years ago, I arr into YYC and we here held on the aircraft for 60 min because customs in YYC was over their maximum occupancy
Last edited by 5mm; Mar 5, 2019 at 6:06 pm
Mar 5, 2019, 5:51 pm
#21
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So by your logic, only three or four large passenger aircrafts should have been diverted to YQX instead of the 38 they received during 9/11 Operation Yellow Ribbon. Hmm...
Mar 5, 2019, 6:05 pm
#23
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So if flight for some reason had to be evacuated, possibly because pizzas were too hot causing an onboard fire 
then presumably passengers would be left outside on ramp?
And if airport could NOT accommodate more passengers in terminal, why was this AC flight diverted to an airport that could NOT reasonably serve the extra load.
This is winter in Canada, airports get closed all the time, so is AC prepared to deal with diversions when flights have no catering?
the answer is obviously NOT.
then presumably passengers would be left outside on ramp?
And if airport could NOT accommodate more passengers in terminal, why was this AC flight diverted to an airport that could NOT reasonably serve the extra load.
This is winter in Canada, airports get closed all the time, so is AC prepared to deal with diversions when flights have no catering?
the answer is obviously NOT.
I think occupancy laws would not be followed during a emergency.
Mar 5, 2019, 6:14 pm
#25
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How to you know that the pilot and AC sr airport mgrs didn't talk before the pizzas were ordered? Maybe the pilot ordered the pizzas, well the AC airport mgrs was helping pax/set up payment for them. Anyways, the only person that seems to be upset about this is you, who wasn't even on the flight. Social media at it's best!
Mar 5, 2019, 9:00 pm
#26
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This story illustrates just how easy it is to turn what is typically reported as a "nightmare" into a more or less positive customer service experience.
It's easy, it's cheap, and AC ends up with a plane full of customers certainly more willing to be return business (and provide great word of mouth) than if they been relegated to mannequin status - expected to just sit there without needs or curiosity - that seems to happen entirely too often in IRROPs.
Somewhere upthread it was stated that this kind of approach could not be implemented system-wide.
Why not? Just seems like good business. It's easy, inexpensive, potentially excellent ROI, and would completely change the public perception of the carrier.
It's easy, it's cheap, and AC ends up with a plane full of customers certainly more willing to be return business (and provide great word of mouth) than if they been relegated to mannequin status - expected to just sit there without needs or curiosity - that seems to happen entirely too often in IRROPs.
Somewhere upthread it was stated that this kind of approach could not be implemented system-wide.
Why not? Just seems like good business. It's easy, inexpensive, potentially excellent ROI, and would completely change the public perception of the carrier.
Mar 5, 2019, 10:07 pm
#28
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Is it normal that when I read one of these "airline crew buys pizza" threads that I immediately start doing math:
-how many pizzas, slices per pizza, passengers, diameter of pizza
-what method of distributing pizza did they employ? (front to back FA, front to back honor system self pass, middle-out, etc)
-"captain buys 23 pizzas for a densified seating 777" is much less generout than captain buys 23 pizzas (for beechcraft 1900)
-how many pizzas, slices per pizza, passengers, diameter of pizza
-what method of distributing pizza did they employ? (front to back FA, front to back honor system self pass, middle-out, etc)
-"captain buys 23 pizzas for a densified seating 777" is much less generout than captain buys 23 pizzas (for beechcraft 1900)
Last edited by expert7700; Mar 5, 2019 at 10:45 pm
Mar 5, 2019, 10:36 pm
#29
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Mar 6, 2019, 12:24 am
#30
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that is being spun by AC media folks to make possible complaints about a long tarmac delay DISAPPEAR.
BEST choice is de-boarding passengers to wait, but AC much prefers keeping passengers on board for variety of internal cost reasons