CBC - AC employees trained to dupe pax on oversold flights
Feb 11, 2019, 1:00 pm
#31
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Popcorn seemed to be the most mentioned when some potential barking or hilarity is about to show up on FT.
Miss Vickies or Cape Cod chips or when all else fails, some sort of warm nuts
and "adult beverages", are what is needed to watch the spectacle from a comfy seat.With AC and the CBC, I'd say the % alcohol needed might be a bit higher.
.
Last edited by 24left; Feb 11, 2019 at 1:07 pm Reason: spelling optional
Feb 11, 2019, 1:18 pm
#32
Join Date: Aug 2018
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AC doesn’t need to respond to most negative stories. My company rarely makes statements responding to negative comments. Honestly, the effort will add very little value.
We also need to remember - people who ‘feel’ they are entitled to compensation believe they are in for a big payday. If they don’t get their big payday, they feel they need to call CBC News. Honestly, it is not worth it. People love to hate AC. Will responding to every complaint reported by the CBC move the needle. I think not.
We also need to remember - people who ‘feel’ they are entitled to compensation believe they are in for a big payday. If they don’t get their big payday, they feel they need to call CBC News. Honestly, it is not worth it. People love to hate AC. Will responding to every complaint reported by the CBC move the needle. I think not.
Feb 11, 2019, 1:19 pm
#33
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Feb 11, 2019, 2:21 pm
#34
Join Date: Nov 2017
Posts: 3,359
Noticed the story as well on the CBC. It's good to know that this won't impact me flying on lowly K fares as a VIP (I'm guessing we're near the bottom of the list for getting bumped, around where the dime a dozen SEs are 
)
Looking at the document posted earlier I spotted this gem:
Good to see Air Canada cares 
-James
)Looking at the document posted earlier I spotted this gem:
Customer Reprotection
Customers are to be rebooked (holding confirmed space) on an earlier/later Air Canada flight when available in original booking code (if not available, book next available booking code up to Y).
If there is no availability in economy, never rebook a customer in Business class or Premium Economy.
Customers are to be rebooked (holding confirmed space) on an earlier/later Air Canada flight when available in original booking code (if not available, book next available booking code up to Y).
If there is no availability in economy, never rebook a customer in Business class or Premium Economy.
-James
Feb 11, 2019, 2:54 pm
#36
Join Date: Nov 2017
Posts: 3,359
In any event, the fact that AC pulls PY and J off the table seems like a case of penny wise pound foolish. Does it really save AC money to have a J seat go out empty and have to overnight someone at a hotel and cover meals?
-James
Feb 11, 2019, 3:52 pm
#37
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Y is the highest possible booking code on most airlines for Economy, Air Canada included and usually represents a full-price economy ticket with maximum flexibility (i.e. Latitude). In other words, it's the last possible economy seat to be sold for a given flight. Put slightly differently, if there's availability in any economy fare bucket, then that implies there is availability in Y. I've had IRROPs occur where I ended up being rebooked into Y resulting in 150% PQM when crediting to UA.
In any event, the fact that AC pulls PY and J off the table seems like a case of penny wise pound foolish. Does it really save AC money to have a J seat go out empty and have to overnight someone at a hotel and cover meals?
-James
In any event, the fact that AC pulls PY and J off the table seems like a case of penny wise pound foolish. Does it really save AC money to have a J seat go out empty and have to overnight someone at a hotel and cover meals?
-James
Feb 11, 2019, 4:05 pm
#38
Join Date: Dec 2014
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I'm not sure which industry you're in, but if you have a competitor who seeks to resolve customer feedback versus yourselves who ignore or sweep concerns aside, don't be surprised to see them gain a lot of favour amongst your clientele.
Feb 11, 2019, 4:29 pm
#39
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Anyone who is bumped isn't going to get a confirmed seat in a better cabin. They will, however, get standby on every flight they want to get standby on until their confirmed flight leaves.
Feb 11, 2019, 6:49 pm
#41
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Feb 11, 2019, 7:08 pm
#42
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Feb 11, 2019, 7:12 pm
#43
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Y is the highest possible booking code on most airlines for Economy, Air Canada included and usually represents a full-price economy ticket with maximum flexibility (i.e. Latitude). In other words, it's the last possible economy seat to be sold for a given flight. Put slightly differently, if there's availability in any economy fare bucket, then that implies there is availability in Y. I've had IRROPs occur where I ended up being rebooked into Y resulting in 150% PQM when crediting to UA.
In any event, the fact that AC pulls PY and J off the table seems like a case of penny wise pound foolish. Does it really save AC money to have a J seat go out empty and have to overnight someone at a hotel and cover meals?
-James
In any event, the fact that AC pulls PY and J off the table seems like a case of penny wise pound foolish. Does it really save AC money to have a J seat go out empty and have to overnight someone at a hotel and cover meals?
-James
It just means you might be booked in M with a fare basis of K7ABTG.
Feb 11, 2019, 9:29 pm
#44
Join Date: Aug 2018
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Call me old-school (just don't call me Shirley), but I'll beg to differ with you on this one. I won't even beg, I'll simply differ. Companies large and small do need to respond to complaints of all stripes. It need not be a major PR production, it can be as simple as a customer rep reaching out to an individual via a tweet, email or even one of those oft-neglected procedures the oldies term 'phone calls'. There will always be bogus whinges interwoven with legitimate beefs, but to ignore negative comments breeds resentment and only serves to exacerbate a concern. If the issue has reached the public media - especially a national platform like the CBC - it's just plain stupid not to have the corporate messaging engaged and in play.
I'm not sure which industry you're in, but if you have a competitor who seeks to resolve customer feedback versus yourselves who ignore or sweep concerns aside, don't be surprised to see them gain a lot of favour amongst your clientele.
I'm not sure which industry you're in, but if you have a competitor who seeks to resolve customer feedback versus yourselves who ignore or sweep concerns aside, don't be surprised to see them gain a lot of favour amongst your clientele.
Re these former/current employees yapping to the CBC, just sounds like sour grapes.
Feb 11, 2019, 9:57 pm
#45
Join Date: Nov 2017
Posts: 3,359
Out of curiosity what does the existing legislation in Canada say about IDB? Does the airline need to offer the passenger anything besides a refund if the passenger requests? It's also unclear how DB impacts Economy Basic tickets. Do they become changeable?
I think that is very much a case of YMMV. I suspect if a Gold gets bumped AC may be willing to offer the pax a J seat at a later time particularly if it means not having to issue compensation.
I hear AC is making the move to carrier pigeons, more eco-friendly and has a better OTP than AC
This has not been my experience, at least with IRROPs. In April, I had a flight from EWR > YUL go mechanical, the reissued ticket by the lounge dragon clearly said Y on it and when check my UA account I see that it was credited as a Y fare (incl 150% milage bonus). The original fare code was T (as a UA Codeshare to boot!) In addition, the replacement flight was overbooked, meaning I was opUp'd to J (presumably to make room for more kettles).
I think at this point the steam has already left the kettle. If I had to count on my hands and toes the number of times AC had the option of responding to the customer instead of ignoring them and the customer having to CBC the airline, I'd run out of digits! Penny wise, pound foolish!
Safe Travels,
James
Safe Travels,
James